[Answerland] Tip of the Week: You've ended a chat, but...

[Tamara Ottum]

Hello Answerlanders,

Have you ever ended a chat session with another library's patron, and then realized you selected the wrong Resolution Code or forgot to add a note for the librarian?

Never fear! While you can't change the Resolution Code of a session after the fact, you have a few options for followup:

*        If you still have the library's policy page up, click on the email address in the Policy Page Email Contact field. {See "policypagecontact.jpg" attached.} Use the form that appears to send a note to the library.

*        Search for the question in your library's question lists. If it appears, use Send Message to Librarian to add a note for library. More about this here<http://questionpoint.blogs.com/questionpoint_247_referen/2009/06/quality-tip-use-send-message-to-librarian-if-you-selected-the-wrong-resolution-code.html>.

*        If you selected Followup By Me by accident, locate the question in your library's question list and click Reject under Referred by. {See "reject.png" attached; it's an old screenshot, but the links are in the same place.} This will change the status of the question to New, so that it will now appear in the patron library's New list, with a red question mark.

If none of these options work, you can always contact me and I'll work with QuestionPoint's Quality Team to get the library the needed information.

-Tamara


Tamara Ottum, MLIS
Answerland Coordinator
Oregon State Library
503-378-6506
tamara.ottum at state.or.us<mailto:tamara.ottum at state.or.us>
answerland.org<https://answerland.org/>

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