[Answerland] Starting Monday: academic libraries and volunteers staffing 24/7 Coop

[Tamara Ottum]

Hello Answerland academic libraries and volunteers,
Starting Monday (3/13), you will be staffing the QuestionPoint 24/7 Reference Cooperative.
If you were unable to make the online training, please read the documentation<https://answerland.org/247coop/> or view the recording<https://oregonstatelibrary.adobeconnect.com/p540mfsrmr3/> before your shift.
Important things to know:

*        When you launch chat, select both the BME queue and the 24/7 Reference Coop Academic queue.

*        You will need to use ShiftPlanning (aka Humanity), QP's scheduling tool, to clock in and out of each shift (so our contribution to the Cooperative is recorded for OCLC). Instructions for using it are in the documentation. Logins have been sent to your library's Answerland liaison.
I think that's all for now. Let me know if you have questions!
-Tamara


Tamara Ottum, MLIS
Answerland Coordinator
Oregon State Library
503-378-6506
tamara.ottum at state.or.us<mailto:tamara.ottum at state.or.us>
answerland.org<https://answerland.org/>

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