[Answerland] Notable Transcript Awards 2023- Nominations Open!

[COX Jennifer * SLO]

[cid:image001.png at 01D946DD.57C5FC50]
Have you recently provided great chat reference service to an Answerland patron? Or do you know someone who has?

Show your Answerland colleagues that you value the customer service we all provide to our statewide patrons with a nomination for Answerland’s Notable Transcript Award. All chats from March 1, 2022 or later are eligible. You can nominate your own or your co-workers’ sessions. Eligible nominees are Answerland volunteer library staff or partner library staff who staff any Answerland queue (Public, Academic, Law, Answerland General, Cooperativa en Espagnol)

As a reminder, the Answerland Quality Team uses the following rubric as a guideline in evaluating chat reference transcripts:

●      A cheerful, welcoming tone
●      A good reference interview (asking clarifying questions)
●      Use of authoritative resources as appropriate for the research task
●      Good general communication skills
●      Offering more help
●      Gracefully concluding the chat transaction

There are 2 steps to submit nominations:

1)  Please submit your nomination via email, include the librarian’s name, transcript # to Jennifer Cox by March 31.

2)  We ask for you to tag the transcript with the “Transcript Awards” tag in LibAnswers. Directions on how to do that are attached to this email

We will select the top three chats and award nominees by April 15.

THANK YOU! A huge thanks to everyone for all their hard work on Answerland - without each of you, Answerland would not be a success.

Best wishes,
[Answerland Quality Team]
Valerie Florez
AR Renales
Heidi Senior
Jennifer Cox


Jennifer Cox, MLIS (she/her)
Virtual Reference Coordinator, Library Support & Development Services
State Library of Oregon
jennifer.cox at slo.oregon.gov<mailto:jennifer.cox at slo.oregon.gov> | 971-600-4992
www.oregon.gov/library/libraries<https://www.oregon.gov/library/libraries>
Follow us: Facebook<http://fb.me/StateLibraryOR> | Twitter<https://twitter.com/StateLibraryOR> | Instagram<https://www.instagram.com/statelibraryor/> | Pinterest<https://pinterest.com/statelibraryor/> | YouTube<https://www.youtube.com/channel/UC0-kU8Gu0jS_YcnXg-b_TRA/featured>

[cid:image002.png at 01D946DD.57C5FC50]

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://omls.oregon.gov/pipermail/answerland/attachments/20230223/4d14b5bc/attachment-0001.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 5235 bytes
Desc: image001.png
URL: <https://omls.oregon.gov/pipermail/answerland/attachments/20230223/4d14b5bc/attachment-0002.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.png
Type: image/png
Size: 22737 bytes
Desc: image002.png
URL: <https://omls.oregon.gov/pipermail/answerland/attachments/20230223/4d14b5bc/attachment-0003.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: Call for Notable Transcript Award nominations 2023.pdf
Type: application/pdf
Size: 112973 bytes
Desc: Call for Notable Transcript Award nominations 2023.pdf
URL: <https://omls.oregon.gov/pipermail/answerland/attachments/20230223/4d14b5bc/attachment-0001.pdf>