[Libs-Or] l-net turns 9, answers 200,000th question

Maureen Cole mcole at ci.oregon-city.or.us
Mon Apr 16 15:58:04 PDT 2012

Congratulations to L-net and all the people behind it. Well done!


From: libs-or-bounces at listsmart.osl.state.or.us [mailto:libs-or-bounces at listsmart.osl.state.or.us] On Behalf Of Caleb Tucker-Raymond
Sent: Monday, April 16, 2012 12:25 PM
To: libs-or at listsmart.osl.state.or.us; L-net Mailing List
Subject: [Libs-Or] l-net turns 9, answers 200,000th question


Today, April 16th, L-net turns 9 years old. L-net lets anyone who lives, works or goes to school in Oregon ask questions by live chat, text messaging or email, 24 hours a day, 7 days a week.

Just last Tuesday, April 10th at 5:51pm, a student at Central Oregon Community College asked the 200,000th question on our statewide reference service:

"Hello, I need some help narrowing a broad topic to a defined research question. my broad topic is 'DNA Fingerprinting' "

In this question, the librarian expertly interviewed the patron and got her ready to start searching for resources for her paper:

So much has changed in 9 years! When we started, we were a handful of libraries offering chat service a few hours a week. We are now open 24/7 through the help of 40 Oregon libraries. Our 200,000th question was answered by Sam, one of our volunteers who give their personal time, a few hours a week, to helping Oregonians get access to authoritative information through libraries.

So much has stayed the same! We are returning to our original name, Answerland, this fall. We are still supported financially by the Oregon State Library and by the hard work and goodwill of innumerable staff at Oregon libraries, who contribute to answering questions, to our advisory board, event planning and other teams, and by referring patrons our way.

And yes, patrons still need help when they are working online, and library workers are still some of the best people to serve them.

Caleb Tucker-Raymond

Statewide Reference Service Coordinator
Multnomah County Library
(503) 988-5438<tel:%28503%29%20988-5438>
calebt at multco.us<mailto:calebt at multco.us>
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