[Libs-Or] Answerland training in Portland

[Emily PAPAGNI]

Hello,

Introductory training on Answerland, Oregon's Statewide Virtual
Reference Service (http://www.answerland.org), is scheduled for:

Monday, September 9, 9:00 - 4:00
PCC Sylvania Campus Library, Room 212
12000 Southwest 49th Avenue
Portland, OR 97219-7132
Registration for this training will close on Friday, September 6.

Wednesday, September 18,  9:00 - 4:00
PCC Sylvania Campus Library, Room 212
12000 Southwest 49th Avenue
Portland, OR 97219-7132
Registration for this training will close on Friday, September 20.

This training is for librarians who plan to take shifts staffing
Answerland's chat, e-mail, and texting service. Librarians will
receive hands-on training with Answerland’s software and instruction
on techniques for communicating effectively online with patrons and
providing reference service online.

There are two ways to staff Answerland:

1 - Partner libraries: Reference staff at Oregon libraries may staff
the service as partner libraries. Librarians who do so staff the
service at their libraries.

2 - Volunteers: If you’ve completed a Reference class in the past 10
years from an ALA-accredited college or university or if you have
experience providing reference services in a library, you may apply to
be a volunteer. Volunteers typically staff the service from home
computers. If you would like to participate in the volunteer program,
contact me for information about how to apply to be a volunteer.

The training is free, but space is limited and advance registration is
required. If you would like to attend, contact me and let me know if
you would like to staff Answerland at a partner library or as a
volunteer and which training date you would like to register for.

If you’re interested in the training, but unable to attend on these
dates, please contact me. I'm continuing to schedule additional
trainings around the state, including a training at the coast in the
near future.

Emily

Emily Papagni
Answerland Support Librarian
Multnomah County Library
Phone: 503.988.5433
emilyp at multco.us
http://www.answerland.org