[Libs-Or] Answerland training in Portland

Emily PAPAGNI emilyp at multco.us
Thu Feb 20 15:39:25 PST 2014


Introductory training on Answerland, Oregon's Statewide Virtual
Reference Service (http://www.answerland.org), is scheduled for:

Monday, March 17, 2014, 9:00 - 4:00
PCC Sylvania Campus Library, Room 212
12000 Southwest 49th Avenue
Portland, OR 97219-7132

Registration for this training will close on Tuesday, March 11 or when full.

This training is for librarians who plan to take shifts staffing
Answerland's chat, e-mail, and texting service. Librarians will
receive hands-on training with Answerland's software and instruction
on techniques for communicating effectively online with patrons and
providing reference service online.

There are two ways to staff Answerland:

1 - Partner libraries: Reference staff at Oregon libraries may staff
the service as partner libraries. Librarians who do so staff the
service at their libraries.

2 - Volunteers: If you've completed a Reference class in the past 10
years from an ALA-accredited college or university or if you have
experience providing reference services in a library, you may apply to
be a volunteer. Volunteers typically staff the service from home
computers. If you would like to participate in the volunteer program,
contact me for information about how to apply to be a volunteer.

The training is free, but space is limited and advance registration is
required. If you would like to attend, contact me and let me know if
you would like to staff Answerland at a partner library or as a

If you're interested in the training, but unable to attend on this
date, please contact me to request training.


Emily Papagni
Answerland Support Librarian
Multnomah County Library
Phone: 503.988.5433
emilyp at multco.us

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