[Libs-Or] Tax forms

[Jackie May]

We still get the federal forms and booklets at the Jefferson County Library
District. We do not get any Oregon tax forms or booklets, but provide a
toll free number and the website address for patrons to order their own
items.
We are similar in size to the HR library population. There are many patrons
here who do not have computers at home on which to file their tax returns.
We get people coming in the first week of January to get tax forms, and
they are rather upset when we don't have the forms on demand.
In previous years, the tax season was something looked upon by staff with
"dread", because patrons would ask us all kinds of questions. The
ubiquitous "Which forms do I need?" is always a jaw-dropper. Fortunately,
after years of explaining that "we are not allowed to give tax advice",
people stopped asking.
The Post Office has stopped carrying the forms in their lobby as well,
since the government is now charging the Post Office for the forms. We are
the last gasp in Jefferson County for tax forms!

Jackie


On Wed, Mar 12, 2014 at 4:26 PM, Buzzy Nielsen
<buzzy at hoodriverlibrary.org>wrote:

>  Hi everyone,
>
> Have any of you elected to no longer stock tax forms/booklets at your
> library? A combination of factors is making a few of us start to rethink
> whether it's worth the staff time to provide this service.
>
>    1. The extreme lateness of the forms the past few years, making
>    patrons somewhat annoyed.
>    2. The quickly-dwindling number of patrons who actually use the paper
>    forms.
>    3. The fact that our tax forms got delivered to an unknown alternate
>    address that UPS can't seem to tell us where.
>    4. The amount of staff time trying to deal with problems 1-3.
>
> If your library elected not to have forms/booklets, how did your community
> react? Were there other places where people could get the forms? I'd love
> to hear your experiences.
>
> Cheers!
> Buzzy
>
> ************************************
> Library Director
> Hood River County Library District
> 502 State Street
> Hood River, Oregon 97031
> 541-387-7062
> http://hoodriverlibrary.org
>
>
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-- 
Jackie J. May
Interlibrary Loans
Jefferson County Library District
241 SE 7th Street
Madras, OR 97741
541-475-3351, ext. 307
541-475-7434 (fax)
ORBIS Code #81


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