[Libs-Or] Answerland trainings in Portland and Eugene

Emily PAPAGNI emilyp at multco.us
Sun Nov 2 15:43:54 PST 2014


Introductory training on Answerland, Oregon's Statewide Virtual
Reference Service (http://www.answerland.org), is scheduled for:

Friday, November 21, 9:00 - 4:00
PCC Southeast Library
2305 S.E. 82nd Ave.
Portland, OR 97216

Registration for this training will close on Monday, Nov. 17 or when full.

Thursday, December 4th, 9:00 - 4:00
Eugene Public Library
100 West 10th Avenue
Eugene, OR 97401

Registration for this training will close on Saturday, Nov. 29 or when full.

Training is for librarians who plan to take shifts staffing
Answerland's chat, e-mail, and texting service. Librarians will
receive hands-on training with Answerland's software and instruction
on techniques for communicating effectively online with patrons and
providing reference service online.

There are two ways to staff Answerland:

1 - Partner libraries: Reference staff at Oregon libraries may staff
the service as partner libraries. Librarians who do so staff the
service at their libraries.

2 - Volunteers: Anyone who has completed a reference class in the past
10 years from an ALA-accredited college or university MLS/MLIS program
or has experience providing reference service in a library may apply
to be a volunteer. Volunteers typically staff the service from home
computers. If you would like to participate in the volunteer program,
contact me for information about how to apply to be a volunteer.

Training is free, but space is limited and advance registration is
required. If you would like to attend, contact me and let me know if
you would like to staff Answerland at a partner library or as a
volunteer and which training date you would like to register for.

If you're interested in the training, but unable to attend on these
dates, please contact me to request training.


Emily Papagni
Answerland Support Librarian
Multnomah County Library
Phone: 503.988.5433
emilyp at multco.us

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