[Libs-Or] Communication Workshop sponsored by Washington State Library

[Darci Hanning]

Another free, on-site workshop opportunity for those that can travel to the southern parts of Washington:

Contact Information:

Jennifer Fenton
CE/Training Coordinator
Washington State Library
360.570.5571
jennifer.fenton at sos.wa.gov<mailto:jennifer.fenton at sos.wa.gov>


Communication and Customer Service
Effective communication skills are critical when delivering excellent customer service. Whether the interaction is primarily one involving information exchange, resolving challenging situations and/or dealing with a hostile customer, your positive attitude, "presence", communication and customer skills are essential. During this workshop, the following objectives will be met: * Participants will be able to identify the core principles of customer service * Participants will be able to identify internal and external customers and stakeholders. * Participants will be able to articulate and demonstrate basic communication skills * Participants will be able to list how telephone customer service communication skills/delivery are unique * Participants will be able to use strategies to engage and deescalate the hostile or angry customer * Participants will be able to identify strategies where customer service interactions can be evaluated Presented by Cyndi Schaeffer.
Register at http://www.sos.wa.gov/library/libraries/training/trainingView.aspx?event=2444&audience=state
Lunch and refreshments will be provided.
WSL provides information about outside training events for your convenience only; please contact the event sponsor for the most up-to-date information and all questions about the event.
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All Sessions for "Communication and Customer Service"
Date(s)

Time

Location

Fee

Audience



3/24/2015

9:00 AM to 3:30 PM
Pacific Time

Whitman County Library-Colfax Library, Colfax

$0

4/23/2015

9:00 AM to 3:30 PM
Pacific Time

Fort Vancouver Regional Library Headquarters, Vancouver

$0

5/5/2015

9:00 AM to 3:30 PM
Pacific Time

Anacortes Public Library, Anacortes

$0

5/12/2015

9:00 AM to 3:00 PM
Pacific Time

North Central Regional Library Distribution Center, Wenatchee

$0

5/13/2015

9:00 AM to 3:30 PM
Pacific Time

Mid-Columbia Library System--Kennewick Branch, Kennewick

$0

5/19/2015

9:00 AM to 3:30 PM
Pacific Time

King County Library System Service Center, Issaquah

$0

5/28/2015

9:00 AM to 3:30 PM
Pacific Time

Bellingham Public Library, Bellingham

$0

6/4/2015

9:00 AM to 3:30 PM
Pacific Time

Washington Talking Book & Braille Library , Seattle

$0




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Darci Hanning * Technology Development Consultant
Library Support and Development Services * Oregon State Library
250 Winter St. NE, Salem, OR  97301
503-378-2527 darci.hanning at state.or.us<mailto:darci.hanning at state.or.us>




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