[Libs-Or] Answerland Notable Transcript Award

Su Liudahl opalsu at gmail.com
Wed Jun 10 15:12:55 PDT 2015

Stellar! Congratulations, Emily-Jane!!!


Su Liudahl
Library Director
Creswell Library / Lane Library District
64 West Oregon Avenue
PO Box 366
Creswell, Oregon  97426
(541) 895-3053

On Wed, Jun 10, 2015 at 2:29 PM, Ann-Marie Anderson <Annmarie at tigard-or.gov>

> Hello,
> Answerland, Oregon's Statewide Virtual Reference Service (
> http://www.answerland.org/), recognizes Emily-Jane Dawson at Multnomah
> County Library for her excellent virtual reference work while staffing the
> service in March 2015. Emily-Jane’s transcript is online at
> www.answerland.org/awards
> In this transcript, the patron was looking for help in finding someone to
> talk to about her pregnancy and with locating information about maintaining
> her health during the pregnancy. Emily-Jane’s tone throughout was
> welcoming, with a touch of humor that seemed to put the patron at ease.
> Emily-Jane followed the Answerland rubric throughout the reference
> interaction. When she asked clarifying questions, she learned that the
> patron first wanted to find information about blood pressure and pregnancy.
> Emily-Jane referred the patron to MedlinePlus and provided her with a link
> to results and search terms to use. The patron replied, “Wow. This was a
> really good place to start!!” The patron then asked for advice in telling
> her parents about her pregnancy and indicated she was sixteen years old.
> Emily-Jane used a warm and sympathetic tone and provided helpful guidance
> about possible sources for help in the patron’s community. She followed up
> on the additional age information the patron provided and provided her with
> online reference sources aimed at teens.
> The Answerland Quality Team is impressed with Emily-Jane’s reference
> interview and her exceptionally sympathetic, approachable and helpful
> demeanor through the transaction. This notable award is also noteworthy
> because it will be the first time that a librarian has received the award
> twice, which speaks to what an extraordinary librarian Emily-Jane is.
> Emily-Jane first won a notable transcript award in 2007.
> As an expression of our appreciation, Emily-Jane was presented with
> flowers and a certificate. Please join us in congratulating her!
> The Answerland Quality Team
> Stephanie Debner, Mt. Hood Community College Library
> Joanna Milner, Multnomah County Library
> Emily Papagni, Multnomah County Library
> Ann-Marie Anderson, Tigard Public Library
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