[Libs-Or] *This Friday, 10/21* OSU Libraries Seminar Series presentation on Service Design

Hussong-Christian, Uta Uta.Hussong-Christian at oregonstate.edu
Wed Oct 19 09:55:48 PDT 2016

The OSU Libraries' Library Faculty Association invites colleagues and friends to the first 2016-2017 Seminar Series Presentation: Assessing the Library with Service Design, with Annie Downey and Joe Marquez of Reed College Library, on October 21 from 10:00am-11:30am.  Librarians are not new to designing or assessing services, but we tend to develop each service in isolation from the other services we offer, with little to no user input prior to implementation. Service design allows for a more holistic and systemic look at the various systems that make a library function. Assessing services through a systems lens helps bring the barriers and issues that users and staff may be confronting to light. This methodology is also unique in that it is a co-creative process conducted with library staff and library patrons. By working together, the librarians and patrons can create more relevant services, or refine current services to be more effective and efficient. This presentation will cover the service design process and give participants hands-on time with tools used in the service design process. Joe and Annie will also share insights from their work currently being done at Reed College using Service Design.

Annie Downey is the Associate College Librarian and Director of Research Services for the Reed College Library. Joe J. Marquez is the Web Services Librarian at the Reed College Library.

The presentation will take place in the Willamette Industries Seminar Rooms on the third floor of the Valley Library (Valley 3622). Light refreshments will be provided. Please contact Beth.Filar-Williams at oregonstate.edu<mailto:Beth.Filar-Williams at oregonstate.edu> or Uta.Hussong-Christian at oregonstate.edu<mailto:Uta.Hussong-Christian at oregonstate.edu> with any questions. Library visitor info (including campus map and parking info can be found online: http://osulibrary.oregonstate.edu/visit)

If you wish to attend virtually, please contact Uta Hussong-Christian for the videoconference link.

Some Suggested Readings include:

o   Bell, G., & Kaye, J. (2002). Designing Technology for Domestic Spaces: A Kitchen Manifesto. Gastronomica: The Journal of Food and Culture, 2(2), 46-62. https://doi.org/10.1525/gfc.2002.2.2.46

o   Marquez, J. J., & Downey, A. (2016). The Service Design Mindset. In Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement (pp. 25-30). Lanham: Rowman & Littlefield Publishers. Retrieved from http://libraryservicedesign.com/wp-content/uploads/2016/07/LibraryServiceDesignbook_ch2.pdf

o   Norman, D. A. (2009). THE WAY I SEE IT: Systems Thinking: A Product is More Than the Product. Interactions, 16(5), 52-54. https://doi.org/10.1145/1572626.1572637

o   Polaine, A. (2013). Designing for Services Beyond the Screen. Retrieved March 7, 2015, from http://alistapart.com/article/designing-for-services-beyond-the-screen

Uta Hussong-Christian
Science Librarian | Associate Professor
Oregon State University Libraries & Press

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