[Libs-Or] Providing computer support during COVID

[Jim Jatkevicius]

Hello,

We are currently exploring approaches to providing public computer access to patrons and we are seeking the wisdom of libraries currently doing so in a restricted COVID-19 environment.

How are you managing hands-on support for patrons with their computer sessions? Are you simply maintaining standard distancing precautions, installing shields, and enforcing masking protocols? Are staff working hands-on with patrons when necessary?  Are you remoting in and taking over patron computers with a software solution? Have you developed other procedures you have found effective?

Any insights you can share would be most helpful.

Thank you.

Jim Jatkevicius (pronounce<https://namedrop.io/jimjatkevicius>) , Library Services Supervisor - Reference
Forest Grove City Library
Forest Grove, OR 97116
jimj at wccls.org<mailto:jimj at wccls.org>
503 992-3280

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