[Libs-Or] Providing computer support during COVID

Will Worthey Will.Worthey at newbergoregon.gov
Fri Oct 30 15:49:21 PDT 2020

That's exactly what we did in Newberg so we could do a keyboard / mouse wipe down between uses. We changed the allowed string length in EnvisionWare to allow 10 digits not more. This locked out full card numbers but not the guest passes.

Will Worthey
Newberg Public Library

From: Libs-Or [mailto:libs-or-bounces at omls.oregon.gov] On Behalf Of Kris Wiley
Sent: Friday, October 30, 2020 3:45 PM
To: Jim Jatkevicius <jimj at wccls.org>; libs-or at omls.oregon.gov
Subject: Re: [Libs-Or] Providing computer support during COVID

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Hi, Jim,

Staff will help folks on a very limited basis by distancing and essentially talking through questions. Everyone has to wear a face covering according to whatever the latest OHA guidelines require, and enforcement is the biggest problem/headache for us. We give everyone a one-time-use login so we have control and can turn off a workstation if someone doesn't follow the rules; we disabled using a library card number to log in. Our desks are distanced but not shielded, and we wipe down stations between use. We have had less computer use since we reopened.

Kris Wiley

Roseburg Public Library


From: Libs-Or <libs-or-bounces at omls.oregon.gov<mailto:libs-or-bounces at omls.oregon.gov>> on behalf of Jim Jatkevicius <jimj at wccls.org<mailto:jimj at wccls.org>>
Sent: Friday, October 30, 2020 3:04:21 PM
To: libs-or at omls.oregon.gov<mailto:libs-or at omls.oregon.gov>
Subject: [Libs-Or] Providing computer support during COVID


We are currently exploring approaches to providing public computer access to patrons and we are seeking the wisdom of libraries currently doing so in a restricted COVID-19 environment.

How are you managing hands-on support for patrons with their computer sessions? Are you simply maintaining standard distancing precautions, installing shields, and enforcing masking protocols? Are staff working hands-on with patrons when necessary?  Are you remoting in and taking over patron computers with a software solution? Have you developed other procedures you have found effective?

Any insights you can share would be most helpful.

Thank you.

Jim Jatkevicius (pronounce<https://namedrop.io/jimjatkevicius>) , Library Services Supervisor - Reference
Forest Grove City Library
Forest Grove, OR 97116
jimj at wccls.org<mailto:jimj at wccls.org>
503 992-3280

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