[techtalk] GRAPHICS – Find Culturally Diverse Images

Tue Sep 8 15:25:34 PDT 2020

Greetings and welcome to this week’s issue of Tech-Talk!
No-cost sites to find images with people of color
[http://r20.rs6.net/on.jsp?ca=3208d4a6-0f7a-44ea-91b7-28c42008cf8b&a=1100778316270&c=4f52e898-6edc-11ea-9474-d4ae529a85ae&ch=4f548978-6edc-11ea-9474-d4ae529a85ae]

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Watch the Recordings Here<http://r20.rs6.net/tn.jsp?f=001vwyWmACYby3ymg6i0H9w8AFtwnOX8ljbpmtXwHSWn1y7Ex2Las3ALjPsRbwkoZT4vK6p0NwBQAYDIZ3vQguTjnuAtFwCQO39aHr1Gu4xnPKfUdhMf4cWFwFDMDnF672WrzHMe16XWAxl764PNvDfEfFgR6-5m19si8fkYiK_xZ8=&c=8ZxGx3XvCQszjQUIMfnUDKAVC8weJjGH5uuHXaXpFhsKDy89mVC11w==&ch=uV9gUljjcGLGPzBc_JyvosLUAxIcXg2FGxA9yHNUgdpov9OU_d0FzQ==>

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 This Week's Topic: GRAPHICS

1. ARTICLE & VIDEO ... Find Culturally Diverse Images
2. COMMUNICATING ... Want to know what's really going on?
3. LEADERSHIP ... How often do you begin with the end in mind?

[https://files.constantcontact.com/ee1208b4001/b958b338-201e-40ae-a318-4570aa605ca0.png]<http://r20.rs6.net/tn.jsp?f=001vwyWmACYby3ymg6i0H9w8AFtwnOX8ljbpmtXwHSWn1y7Ex2Las3ALvDMxWdgmUoQeVkV1yGvdEcE-hSO7LO_X8u3bLZvlfuyl_8v6Q4mAUGxu9gyArCUM3Lp1cpZjyrHE0xr0CHk2Mtqd2w4on6j2Y9mzdbgp8nms1pouWaaitqJgbH8rXxx_2wm4hb1qzG6&c=8ZxGx3XvCQszjQUIMfnUDKAVC8weJjGH5uuHXaXpFhsKDy89mVC11w==&ch=uV9gUljjcGLGPzBc_JyvosLUAxIcXg2FGxA9yHNUgdpov9OU_d0FzQ==>

Photo by Remi Yuan<http://r20.rs6.net/tn.jsp?f=001vwyWmACYby3ymg6i0H9w8AFtwnOX8ljbpmtXwHSWn1y7Ex2Las3ALvDMxWdgmUoQ_vGvAn6o3PVtDtLGnZFpqLz9Mq49hc0RDDsdXz6eNt8Iq5RZRW42dXND_4duQ9zx-cF2aTnzAQfQQ0JibLrhVexsO9q0ObI4fPQW6vAMkkmauf0J21T9zW9-1xNjNjrar6QxJSFqAElJdEtkOT4Kh99EJjGe2gvWXgxj6175a3CFfBJjJQqwvrSIHjRncz68vdPjTCWklCA=&c=8ZxGx3XvCQszjQUIMfnUDKAVC8weJjGH5uuHXaXpFhsKDy89mVC11w==&ch=uV9gUljjcGLGPzBc_JyvosLUAxIcXg2FGxA9yHNUgdpov9OU_d0FzQ==> on Unsplash<http://r20.rs6.net/tn.jsp?f=001vwyWmACYby3ymg6i0H9w8AFtwnOX8ljbpmtXwHSWn1y7Ex2Las3ALvDMxWdgmUoQcWdRHTkCnE_JTKJ44sN23ML25zX96j0jovPFCz6DViVOIXwnHT1OWSXlcyDVHcgO4STDHpZUF0COodB0_u3uwTFt9KmLWik7q8k7jQ3JwumRzYpXvuyHA1XrdmHEcQWQBYwPiCTHA2Lz_dbzBNycGUSkUVdIjaq4sa5xaU7kW-ehHmFx_G6y_B3Rx0fNU7LgdYfbicxL758cfYIDxJ_0QA==&c=8ZxGx3XvCQszjQUIMfnUDKAVC8weJjGH5uuHXaXpFhsKDy89mVC11w==&ch=uV9gUljjcGLGPzBc_JyvosLUAxIcXg2FGxA9yHNUgdpov9OU_d0FzQ==>

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GRAPHICS - Find Culturally Diverse Images
Novice

Do you need to add images to your social media posts, flyers, handouts, etc… and want them to reflect all types of people and backgrounds?

In many stock photo websites, it is often difficult to find pictures that are culturally diverse. They have a tendency to feature Caucasians who are often young, attractive and able-bodied. And when you do find an image with a variety of skin colors, they may appear to be unrealistic and a little "staged."

One of our subscribers asked us for help in finding pictures of people reflecting different nationalities, ethnicities, cultures. This way your documents and social media presence will be more inclusive.

Here is a list of some free and paid resources where you can find images that represent the diversity in our world.

Quick Definitions:

Royalty-Free: When you download or purchase images from these sites they are typically referred to as Royalty-Free. This is a type of license used by stock photography agencies to sell stock images. This means you pay for the license only once, and you can use it forever within the accepted ways, without any further payment obligations.

Attribution: Some sites encourage you to include an attribution link to the site to say thank you and give exposure to the photographer.

Be sure to review the stock photo site's license agreement.

Free Images

https://www.nappy.co<http://r20.rs6.net/tn.jsp?f=001vwyWmACYby3ymg6i0H9w8AFtwnOX8ljbpmtXwHSWn1y7Ex2Las3ALvDMxWdgmUoQTm-s8OnJf0miu-oU8RyKU8LnnmUoXrrZXXngQa1M-k3sXwYC0d4bRYR-jtEIOhGOIjxP_1WerGg=&c=8ZxGx3XvCQszjQUIMfnUDKAVC8weJjGH5uuHXaXpFhsKDy89mVC11w==&ch=uV9gUljjcGLGPzBc_JyvosLUAxIcXg2FGxA9yHNUgdpov9OU_d0FzQ==> - Nappy's tag line is that it provides "Beautiful, high-res photos of black and brown people."

[Nappy.co]

http://www.salamstock.com<http://r20.rs6.net/tn.jsp?f=001vwyWmACYby3ymg6i0H9w8AFtwnOX8ljbpmtXwHSWn1y7Ex2Las3ALvDMxWdgmUoQpytmM7IYgD0-H2-8IY4g72RK5I5BcuC4iWm16Q31_Oee2uwVbqk-6CEC2WCGUwx5aBh5dB86mpCj7fDdUBIanQ==&c=8ZxGx3XvCQszjQUIMfnUDKAVC8weJjGH5uuHXaXpFhsKDy89mVC11w==&ch=uV9gUljjcGLGPzBc_JyvosLUAxIcXg2FGxA9yHNUgdpov9OU_d0FzQ==> - This site offers Muslim and Islam related images, artwork and illustrations. They do have a Free category, and they also offer images at low prices starting at $2/image. TIP: Click on "Free" in the navigation first, then search for your topic. That way all the free images will be at the top. (Each image has either "Free download" or "Add to Cart" underneath so you can easily see which items cost.)

https://iwaria.com<http://r20.rs6.net/tn.jsp?f=001vwyWmACYby3ymg6i0H9w8AFtwnOX8ljbpmtXwHSWn1y7Ex2Las3ALvDMxWdgmUoQvmj4N8OMZg1IlWTJSism3wj5bUDtBkSljgK9H7hijW102LA063yEBGaHYWqy_Dp4tOZqv61z0TM=&c=8ZxGx3XvCQszjQUIMfnUDKAVC8weJjGH5uuHXaXpFhsKDy89mVC11w==&ch=uV9gUljjcGLGPzBc_JyvosLUAxIcXg2FGxA9yHNUgdpov9OU_d0FzQ==> - Here you can find "Discover the Real Africa" images in categories like work, people and landscape. They are especially vibrant and rich in color. Some are stunningly editorial in black and white.

https://jopwell.pixieset.com<http://r20.rs6.net/tn.jsp?f=001vwyWmACYby3ymg6i0H9w8AFtwnOX8ljbpmtXwHSWn1y7Ex2Las3ALvDMxWdgmUoQpH6ct8jZLJdm9HCleDOnbaF2l4HUMXktQuE7_aPIEr8g89AJ7_s8TYlx1uXzobQ9Vf_UdVyHVekQrRrsYdvGXQ==&c=8ZxGx3XvCQszjQUIMfnUDKAVC8weJjGH5uuHXaXpFhsKDy89mVC11w==&ch=uV9gUljjcGLGPzBc_JyvosLUAxIcXg2FGxA9yHNUgdpov9OU_d0FzQ==> – This site has whole collections for a unified look... grouped in topics such as career, diversity, millennials, office, students, etc.

[https://files.constantcontact.com/ee1208b4001/d72605b4-13cc-4d18-a6a8-278eac12e165.png]

https://www.flickr.com/photos/wocintechchat<http://r20.rs6.net/tn.jsp?f=001vwyWmACYby3ymg6i0H9w8AFtwnOX8ljbpmtXwHSWn1y7Ex2Las3ALvDMxWdgmUoQwFjknKtaYxTWKXctbaqMZZ4UoIcCos6FOI__hjolqWBE_EBR8Wof5zJBUYZo4ZVZnftTtfg_LpSw6kt2ZqKyKZj7YwtxUEyGBBPxOQOFT7c=&c=8ZxGx3XvCQszjQUIMfnUDKAVC8weJjGH5uuHXaXpFhsKDy89mVC11w==&ch=uV9gUljjcGLGPzBc_JyvosLUAxIcXg2FGxA9yHNUgdpov9OU_d0FzQ==> - From Flickr, the #WOCinTech (women in tech) photos are free under a Creative Commons Attribution license (which means you can use them with the attribution).

https://genderphotos.vice.com<http://r20.rs6.net/tn.jsp?f=001vwyWmACYby3ymg6i0H9w8AFtwnOX8ljbpmtXwHSWn1y7Ex2Las3ALvDMxWdgmUoQOVAd6DTKfHJgHebIQkSwEVgGqVmbJc4Lv7I_6w2XVMO2oJpBLVdQRarxU5Nj4TxXdHCJX1TM-EfiHAf8T7HuqQ==&c=8ZxGx3XvCQszjQUIMfnUDKAVC8weJjGH5uuHXaXpFhsKDy89mVC11w==&ch=uV9gUljjcGLGPzBc_JyvosLUAxIcXg2FGxA9yHNUgdpov9OU_d0FzQ==> – A stock photos library that features images of trans and non-binary models that "go beyond the clichés."

Search Other Free-Image Sites for Diversity Collections

[https://files.constantcontact.com/ee1208b4001/902a2d8c-5f6e-4a71-a3ec-a1cbaa011ee9.png]

There are several popular free-image sites where, with a bit of searching, you can find diverse options through keyword searches and special collections.

https://unsplash.com<http://r20.rs6.net/tn.jsp?f=001vwyWmACYby3ymg6i0H9w8AFtwnOX8ljbpmtXwHSWn1y7Ex2Las3ALqSIKRrlBp4WM8BGMxwgUnIY_w6VAsfyHV1QBu55nU3A6Mo9vqlR0iXStTkE4MQzSQcIAf3WFAaUvc4ryafmMzQ=&c=8ZxGx3XvCQszjQUIMfnUDKAVC8weJjGH5uuHXaXpFhsKDy89mVC11w==&ch=uV9gUljjcGLGPzBc_JyvosLUAxIcXg2FGxA9yHNUgdpov9OU_d0FzQ==> - Take a look at special collections in this popular stock photo site to find diverse images, like https://unsplash.com/collections/1193454/brown-skin<http://r20.rs6.net/tn.jsp?f=001vwyWmACYby3ymg6i0H9w8AFtwnOX8ljbpmtXwHSWn1y7Ex2Las3ALvDMxWdgmUoQj4nQXlLTS0vHbGgcCb4R613yml8IqheVe_33aq5JqLnk73RBw830eIEmD5N6ItqpKN4xZK4Z0AY-EYmIM8hKdK2UOIwg2cK0ySeFs0lnYoE2lMqYUbIAKgm2NFxTUwHJ&c=8ZxGx3XvCQszjQUIMfnUDKAVC8weJjGH5uuHXaXpFhsKDy89mVC11w==&ch=uV9gUljjcGLGPzBc_JyvosLUAxIcXg2FGxA9yHNUgdpov9OU_d0FzQ==>

https://www.pexels.com<http://r20.rs6.net/tn.jsp?f=001vwyWmACYby3ymg6i0H9w8AFtwnOX8ljbpmtXwHSWn1y7Ex2Las3ALqSIKRrlBp4W-jv9CpZsRS7a6_yIklFLjLUQCRkfLTXhryK_Z5_xDHRHRP8GARuBK5UDbU12PRejauF3Tn_cYdmt3D2GbwSuyw==&c=8ZxGx3XvCQszjQUIMfnUDKAVC8weJjGH5uuHXaXpFhsKDy89mVC11w==&ch=uV9gUljjcGLGPzBc_JyvosLUAxIcXg2FGxA9yHNUgdpov9OU_d0FzQ==> - Pexels offers collections curated based on searches such as "diversity" or "inclusion." Or find Indian images with this search.<http://r20.rs6.net/tn.jsp?f=001vwyWmACYby3ymg6i0H9w8AFtwnOX8ljbpmtXwHSWn1y7Ex2Las3ALvDMxWdgmUoQjrEEbik41paKUBvGSC91J_9bwvVqt0GsfuROkXY6n6zNJ3MmeAZxI2WuMGn8dyiSiOWt4vfu1-R4TOFubVAIJ0T-Ahkkw3DOWbgu-Gtj02U=&c=8ZxGx3XvCQszjQUIMfnUDKAVC8weJjGH5uuHXaXpFhsKDy89mVC11w==&ch=uV9gUljjcGLGPzBc_JyvosLUAxIcXg2FGxA9yHNUgdpov9OU_d0FzQ==>

https://www.rawpixel.com<http://r20.rs6.net/tn.jsp?f=001vwyWmACYby3ymg6i0H9w8AFtwnOX8ljbpmtXwHSWn1y7Ex2Las3ALvDMxWdgmUoQgPaCPWznDYLilYbgG3xX91QZvW0Tpa0FDtbHGxEOEpZe1BZNO9zZ1gdJPAEQGi2J30bU_PKEyfeQs8scjAFPWg==&c=8ZxGx3XvCQszjQUIMfnUDKAVC8weJjGH5uuHXaXpFhsKDy89mVC11w==&ch=uV9gUljjcGLGPzBc_JyvosLUAxIcXg2FGxA9yHNUgdpov9OU_d0FzQ==> - Offers free and premium options. Use the search functions to find Collections like Muslim<http://r20.rs6.net/tn.jsp?f=001vwyWmACYby3ymg6i0H9w8AFtwnOX8ljbpmtXwHSWn1y7Ex2Las3ALvDMxWdgmUoQBgDEW_zyaFU_cp2A9eBLXxsCScORH0E1MchzgoMOMWzd7mScNO6IkkinRKRutXehpUdPBG3M1F_vKMQGAW4d5CUpTzX1kMPZjffVQbFrTKFYZHDj8hxLEu51ANI7rMAyEWav3DbmPWwYrESqthxFBr1Zfaw_lwRS136oQ_xrOO3Se5KXeq4DnFDTwjuQdF4679WThNfi2tntUgYxXoCyLA==&c=8ZxGx3XvCQszjQUIMfnUDKAVC8weJjGH5uuHXaXpFhsKDy89mVC11w==&ch=uV9gUljjcGLGPzBc_JyvosLUAxIcXg2FGxA9yHNUgdpov9OU_d0FzQ==>, Indian<http://r20.rs6.net/tn.jsp?f=001vwyWmACYby3ymg6i0H9w8AFtwnOX8ljbpmtXwHSWn1y7Ex2Las3ALvDMxWdgmUoQMk7D1ylQunAHhQOyCcJb_tjsJz25D_Q96-DYp_tnCH02DYS2j0JqinZ6iG6QnguvvxVfP9gJocPF950zlUI4t4ktpVFaiL-dHQPHCj2tNHiP2ADppEDisXFuXQaWOD2Q35bcSn_Lv9WrO1IicANrhoSbjbPkQ1h8&c=8ZxGx3XvCQszjQUIMfnUDKAVC8weJjGH5uuHXaXpFhsKDy89mVC11w==&ch=uV9gUljjcGLGPzBc_JyvosLUAxIcXg2FGxA9yHNUgdpov9OU_d0FzQ==> or Diversity Images<http://r20.rs6.net/tn.jsp?f=001vwyWmACYby3ymg6i0H9w8AFtwnOX8ljbpmtXwHSWn1y7Ex2Las3ALvDMxWdgmUoQAW2uMDrY_tbPRY8Nh7S5OE5qsOuouLKhSL5dnA72IS__GFdxrkBntu_mmGppP88MM3RUC-MD-xYHSrxUsTwTRRWVUoECIZA8BiyohB3e84u137UPtQo4Pg02BLOboj1KrpFxRi2CLg2LtHtCkv4ketbhAUjxgo0ftbTr9m99JlnxhjC2ogA_tZksN3EwfulM42WUjWWCydEO-7x7hWcTnw==&c=8ZxGx3XvCQszjQUIMfnUDKAVC8weJjGH5uuHXaXpFhsKDy89mVC11w==&ch=uV9gUljjcGLGPzBc_JyvosLUAxIcXg2FGxA9yHNUgdpov9OU_d0FzQ==>

https://pixabay.com<http://r20.rs6.net/tn.jsp?f=001vwyWmACYby3ymg6i0H9w8AFtwnOX8ljbpmtXwHSWn1y7Ex2Las3ALof_GIWjkAYHDd8nIDaRqUYwpFSXJCnNH4Uw06_92ClcnJTJhUCdj8eD7QXhTocRLGCO1vQOHX1_AAYL1xM8PaI=&c=8ZxGx3XvCQszjQUIMfnUDKAVC8weJjGH5uuHXaXpFhsKDy89mVC11w==&ch=uV9gUljjcGLGPzBc_JyvosLUAxIcXg2FGxA9yHNUgdpov9OU_d0FzQ==> - Find over 900 free images with Asian people, food and travel with this search, https://pixabay.com/images/search/asian%20people/<http://r20.rs6.net/tn.jsp?f=001vwyWmACYby3ymg6i0H9w8AFtwnOX8ljbpmtXwHSWn1y7Ex2Las3ALvDMxWdgmUoQKEswc1P0tPAgl9jxPR0xEfjTXhPKNKW3Gsplm3SYW-CrNMjgBB_y73J1_OwxBDyU9ItPdPtHhHOFnOhBR_oIU8RcBMKauH2O-39GWAzyqzddbRCiaZOZ3wuOdMyVSm_O&c=8ZxGx3XvCQszjQUIMfnUDKAVC8weJjGH5uuHXaXpFhsKDy89mVC11w==&ch=uV9gUljjcGLGPzBc_JyvosLUAxIcXg2FGxA9yHNUgdpov9OU_d0FzQ==>. Or type in "Diversity" for over 1000 options, https://pixabay.com/images/search/diversity/<http://r20.rs6.net/tn.jsp?f=001vwyWmACYby3ymg6i0H9w8AFtwnOX8ljbpmtXwHSWn1y7Ex2Las3ALvDMxWdgmUoQHmJSzyZjzmIrM2G2nZU5wtOYpbI19r8Q0z_p7Tr-V2-FVa2T7PBGp5TImApb_q960mOTeCqyJoVMSqiuPqPIUjkxb7gp6atcBDR2CQTtcRE83cEo9-dZsg==&c=8ZxGx3XvCQszjQUIMfnUDKAVC8weJjGH5uuHXaXpFhsKDy89mVC11w==&ch=uV9gUljjcGLGPzBc_JyvosLUAxIcXg2FGxA9yHNUgdpov9OU_d0FzQ==>

Paid Sites

If you can't find what you need from a free website, and your budget allows, check out these great options that offer low-cost imagery.

https://nativestock.com<http://r20.rs6.net/tn.jsp?f=001vwyWmACYby3ymg6i0H9w8AFtwnOX8ljbpmtXwHSWn1y7Ex2Las3ALvDMxWdgmUoQovBJ56_X0mxlvUle2VeJY42UReaMmHGCWygde_MuRqDpUI_qHpokTQQld49B4r2bfiAdvxayXmQ3yz8T_j0BsQ==&c=8ZxGx3XvCQszjQUIMfnUDKAVC8weJjGH5uuHXaXpFhsKDy89mVC11w==&ch=uV9gUljjcGLGPzBc_JyvosLUAxIcXg2FGxA9yHNUgdpov9OU_d0FzQ==> - This site is deemed as the most comprehensive image collection on Native American Indian cultures. There are over 85,000 stock photos and videos available with respect to First Nation lifestyles past, present and future. Prices vary based on the image.

[Nativestock]

https://www.mochastock.com<http://r20.rs6.net/tn.jsp?f=001vwyWmACYby3ymg6i0H9w8AFtwnOX8ljbpmtXwHSWn1y7Ex2Las3ALvDMxWdgmUoQ3PhmP7arz9WP7igs2VNt_0mN1S1vBxAUlsIluySfRNvwZaHsHOAOYhzp6rv3RrRxVeeUBa_G3tBtUA3KNEXErg==&c=8ZxGx3XvCQszjQUIMfnUDKAVC8weJjGH5uuHXaXpFhsKDy89mVC11w==&ch=uV9gUljjcGLGPzBc_JyvosLUAxIcXg2FGxA9yHNUgdpov9OU_d0FzQ==> - Offering images, illustrations, and video of people of color, Mocha Stock imagery starts at about $11/image (and up).

[Mocha Stock]

https://tonl.co<http://r20.rs6.net/tn.jsp?f=001vwyWmACYby3ymg6i0H9w8AFtwnOX8ljbpmtXwHSWn1y7Ex2Las3ALvDMxWdgmUoQgdins4ptT2CBRhqiaXsa2peXsl1CetcKBNfzqfQYMXGoJXtVfcwmRCydn8fpQSqGxwNtgs9fP78=&c=8ZxGx3XvCQszjQUIMfnUDKAVC8weJjGH5uuHXaXpFhsKDy89mVC11w==&ch=uV9gUljjcGLGPzBc_JyvosLUAxIcXg2FGxA9yHNUgdpov9OU_d0FzQ==> - Their mission is focused around visibility, diversity and storytelling. They have hundreds of photos priced individually at $20 each and monthly subscription options.

If you know of image sites where you typically find diverse images, let us know<http://r20.rs6.net/tn.jsp?f=001vwyWmACYby3ymg6i0H9w8AFtwnOX8ljbpmtXwHSWn1y7Ex2Las3ALvDMxWdgmUoQeVkV1yGvdEcE-hSO7LO_X8u3bLZvlfuyl_8v6Q4mAUGxu9gyArCUM3Lp1cpZjyrHE0xr0CHk2Mtqd2w4on6j2Y9mzdbgp8nms1pouWaaitqJgbH8rXxx_2wm4hb1qzG6&c=8ZxGx3XvCQszjQUIMfnUDKAVC8weJjGH5uuHXaXpFhsKDy89mVC11w==&ch=uV9gUljjcGLGPzBc_JyvosLUAxIcXg2FGxA9yHNUgdpov9OU_d0FzQ==>. It's not enough to have sites of different nationalities and races, but sites with everyone represented within the one image.

[https://files.constantcontact.com/ee1208b4001/41d9a61c-7e5a-4de3-b0a4-4021dd05cea3.png]

Communications: Talking
Explore what's underneath without challenging

My friend had a really tough week and deserved a break on the weekend. On that Saturday afternoon, she called and said, "I'm sorry it took a while to get back to you; we've had company all day long."

My first reaction was to say, "What do you mean you've had company? Don't your friends know you need to veg-out?" It would have sounded challenging and judgmental.

So instead, I pulled out one of the techniques we use in sensitive situations to explore what is really going on, without being abrasive or too nosy.

The trick is to simply repeat what you've heard ... in a neutral tone of voice with a question mark at the end.

"You've had company all day long?"

The result is that my friend feels comfortable opening up and telling me what is going on, without thinking that I have overstepped my bounds. She was able to tell me what was most important to her.

I gained the information I wanted and she felt listened to and cared about.

Work examples:

You hear: "Wow, that was hard."

You may think you know what that's all about. You might say, "What was hard?" or "What do you mean?" But if you simply repeat ... you give the other person an open-ended way to reply so that you can hear what is really going on.

People tend to relax and divulge the good stuff when you don't ask specific questions, but rather give a neutral, yet receptive, reply that let's them say what is on their mind.

Using this technique, you could say, "That was hard?" Notice the question mark at the end and then wait to hear what comes next.

Another example: "Boy, he's in a bad mood today."

Instead of, "What do you mean by that?", "He's often that way." or "What happened?"

Try simply repeating, in a neutral welcoming manner, with the voice going up at the end to make it a question.

"He's in a bad mood today?"

You'll be surprised how this technique will avoid confrontation and increase clarity. It will also help to build trust.

[https://files.constantcontact.com/ee1208b4001/da1c6ee9-ba35-4af5-9c80-8e1b5781189e.png]

Leadership
In which mode are you most of the time?

Steven Covey, in his book, “The 7 Habits of Highly Effective Leaders” says, “Begin with the end in mind.” Know where you want to go. Focus on the ultimate end result.

Having a vision is one way to have the "end in mind". In this case, it is what you ultimately want to achieve and be known for. It's a unifying aspect. It’s a motivating element because everyone will be on the same page. It’s the glue that gives the organization its greatest reason for succeeding.

Beginning with the end in mind is a great technique to use at every level: your organization, your team, your project. What is it you ultimately want to achieve? Knowing this will make the journey more effective and more enjoyable. It also means other people will follow more easily.

[http://files.constantcontact.com/ee1208b4001/b13a7a6a-7445-4d8e-b741-4b475385ef5b.png]<http://r20.rs6.net/tn.jsp?f=001vwyWmACYby3ymg6i0H9w8AFtwnOX8ljbpmtXwHSWn1y7Ex2Las3ALlNWVDXSCpROIc7_fV9gD5k375QiOpn9k_cDytzqD_It-0O7th0El5Hk5dShLrX5yGWrCyuBAOguUd9JwTCgzltnI82PSBVzTaCf3kBT8-sC&c=8ZxGx3XvCQszjQUIMfnUDKAVC8weJjGH5uuHXaXpFhsKDy89mVC11w==&ch=uV9gUljjcGLGPzBc_JyvosLUAxIcXg2FGxA9yHNUgdpov9OU_d0FzQ==>

[Ask a question]<http://r20.rs6.net/tn.jsp?f=001vwyWmACYby3ymg6i0H9w8AFtwnOX8ljbpmtXwHSWn1y7Ex2Las3ALm5qWowHq2Dc6NoGfXRJjDSZ2ULjeINXgPmKcwSsQI7zK8JJp0Bd_dreHfqjVg-BPJQUngcBd0xVXUVKrYClJVSHfO-c-KwIkn2XbHKtzKDqEaUgYeRVHE8=&c=8ZxGx3XvCQszjQUIMfnUDKAVC8weJjGH5uuHXaXpFhsKDy89mVC11w==&ch=uV9gUljjcGLGPzBc_JyvosLUAxIcXg2FGxA9yHNUgdpov9OU_d0FzQ==>

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Cheers,
Darci Hanning, MLIS
Public Library Consultant / CE Coordinator
Continuing Education Resources: https://libguides.osl.state.or.us/conted

darci.hanning at state.or.us<mailto:darci.hanning at state.or.us> | 503-378-2527| www.oregon.gov/library<https://www.oregon.gov/library>
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