[techtalk] HARDWARE - Equipment Needed to Hold Comfortable Conversations in a Hybrid Program

HANNING Darci C * SLO Darci.HANNING at slo.oregon.gov
Tue Oct 4 15:34:53 PDT 2022


Welcome to the latest issue of Tech-Talk!
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What you need for hybrid programs

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This Week's EXTRAS!

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3.  Popular Webinar<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001KCpl0Ptv_Rqr96k_QTGr8VoQcy4_zyt6TK9xgm2RiV2msjmmIP90Rw-yYJvpSrprrGpc7GIjLfZMUy2EZlyT2wFCg-1g73cSwH9sksIFePk0vgycF-LeaSXA2vv86UL_VVV8OJBKcMzCpKdnDLf5f5GOy77vkZWrjNct9p8QAqOooeLNVHCjtIe7NBHElcgwigdQppDNXfWglom9lTuM-xxwEa_t1dYtI96J1wpMGhGqg9LTLlY3yM9IcYqSAlJAEYQAd-GxbApHlYD3veU9Gw%3D%3D%26c%3DtPUt82aFvHzBmlvhjRTZrkGW6xukbOQjScZk4PM4fn9SmS0Mzd3yWQ%3D%3D%26ch%3DtcEuTr3vk26N6vxmuDfo_KzrvGdy5ztiXiNFLbHJsKG-wNglYQi6og%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cb2e507998e4145fae1c508daa65475cf%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638005178943989059%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=zrOzXcWHrZXYDdZFHka2ufRqKWZpnCknCsuy%2BTHFwxc%3D&reserved=0>: Internet Search Techniques<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001KCpl0Ptv_Rqr96k_QTGr8VoQcy4_zyt6TK9xgm2RiV2msjmmIP90Rw-yYJvpSrprZwno6v0OefcklzmBE0F-SBp-m47In7EQ_pmUSqy_1MMK81bT6kv0O9L-xCx1uqh6TX2rcwcAT8BxyLzRv8NFl3G4mAmEf4hPO30iIw2qLvudp6kpFFpgOhJbZ9l2iMFDVrjMogMO4EAwGALLXdLjJm0bR1bE7nHbWYoXwINLdqfqaHfXryUXWQ%3D%3D%26c%3DtPUt82aFvHzBmlvhjRTZrkGW6xukbOQjScZk4PM4fn9SmS0Mzd3yWQ%3D%3D%26ch%3DtcEuTr3vk26N6vxmuDfo_KzrvGdy5ztiXiNFLbHJsKG-wNglYQi6og%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cb2e507998e4145fae1c508daa65475cf%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638005178943989059%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=mK2nymFCskYzoV6bbCtbjgsjTmSOmc%2F1elKgF%2FaiT94%3D&reserved=0>




Webinars for You


·     NEW DATE due to weather and closings in Florida: Oct 5: [VIDEO] Stop Explaining Over and Over, Create a Loom Video [3 pm ET for 1 hour]


·     Oct 12: [HARDWARE] What Equipment Do You Need to Hold Comfortable Conversations in a Hybrid Program? [3 pm ET for 1 hour]


·     Oct 26: [MOBILE] You CAN Edit and Create Eye-Catching Video on Your Phone [3 pm ET for 1 hour]


·     Nov 9: [WEB TOOLS] Reduce Zoom Fatigue and Add Fun with Free Tools (Onsite, Hybrid, Classroom) [3 pm ET for 1 hour]


·     Nov 16: [GRAPHICS] Create Your Own Logo for Programs and Special Projects in Canva and Other Tools [3 pm ET for 1 hour]

Webinar Descriptions and Register <https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001KCpl0Ptv_Rqr96k_QTGr8VoQcy4_zyt6TK9xgm2RiV2msjmmIP90RwSWbOxgddeUogyaGBwINRniE2GFanjmk0pwEM1A-XjPbkRMJOn0ufza9PDdkr4JgrFxU4It8iJkHvdPPO7VWUh1vfXsNR1oNs7-UNl_I-n9%26c%3DtPUt82aFvHzBmlvhjRTZrkGW6xukbOQjScZk4PM4fn9SmS0Mzd3yWQ%3D%3D%26ch%3DtcEuTr3vk26N6vxmuDfo_KzrvGdy5ztiXiNFLbHJsKG-wNglYQi6og%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cb2e507998e4145fae1c508daa65475cf%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638005178943989059%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Oz3gptXHuJuD8YQOCBd1zH3YxVZV%2FOi6FUA0gVTpRgE%3D&reserved=0>




HARDWARE - Equipment Needed to Hold Comfortable Conversations in a Hybrid Program

 Intermediate


[hybrid programs]



Online programs are not going away in the near future, if ever!



So holding programs (like a book club, a craft class, a conference) are being done now in a hybrid format … some folks come into the library building and sit around a table while others are tuning in via the internet (Zoom or something similar).



The challenge becomes how to enable everyone to participate in discussions ... how to make the entire environment conversation friendly!



You want to make it possible for everyone to be able to hear and be heard in a manner that is comfortable and inclusive. You'd like to create a technology environment that has people feeling as if they are all in the same room, chatting with each other.



To do that you need specific hardware and software ... and have the equipment placed in certain ways to create a conversation environment. You want the sound to be loud enough so that everyone can be heard and not get audio "feedback".



In this article, we'll give you an overview of the hardware you need to create an intimate atmosphere between the in-person group and those that are attending virtually.



NOTE: In the October 12, 2022 webinar, Equipment You Need to Hold Comfortable Conversations in a Hybrid Program<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001KCpl0Ptv_Rqr96k_QTGr8VoQcy4_zyt6TK9xgm2RiV2msjmmIP90RwSWbOxgddeUogyaGBwINRniE2GFanjmk0pwEM1A-XjPbkRMJOn0ufza9PDdkr4JgrFxU4It8iJkHvdPPO7VWUh1vfXsNR1oNs7-UNl_I-n9%26c%3DtPUt82aFvHzBmlvhjRTZrkGW6xukbOQjScZk4PM4fn9SmS0Mzd3yWQ%3D%3D%26ch%3DtcEuTr3vk26N6vxmuDfo_KzrvGdy5ztiXiNFLbHJsKG-wNglYQi6og%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cb2e507998e4145fae1c508daa65475cf%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638005178943989059%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Oz3gptXHuJuD8YQOCBd1zH3YxVZV%2FOi6FUA0gVTpRgE%3D&reserved=0>, we will walk you through one library's experience (Baldwinsville Public Library, NY). They dove right into hybrid programming and are sharing their do's and don'ts ... along with recommendations for equipment.  You'll get a better understanding of the needed basics, where to get the equipment, and how you set it up.  Can't make the live webinar?  View the recording!<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001KCpl0Ptv_Rqr96k_QTGr8VoQcy4_zyt6TK9xgm2RiV2msjmmIP90RwSWbOxgddeUogyaGBwINRniE2GFanjmk0pwEM1A-XjPbkRMJOn0ufza9PDdkr4JgrFxU4It8iJkHvdPPO7VWUh1vfXsNR1oNs7-UNl_I-n9%26c%3DtPUt82aFvHzBmlvhjRTZrkGW6xukbOQjScZk4PM4fn9SmS0Mzd3yWQ%3D%3D%26ch%3DtcEuTr3vk26N6vxmuDfo_KzrvGdy5ztiXiNFLbHJsKG-wNglYQi6og%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cb2e507998e4145fae1c508daa65475cf%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638005178943989059%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Oz3gptXHuJuD8YQOCBd1zH3YxVZV%2FOi6FUA0gVTpRgE%3D&reserved=0>




Basic Equipment Requirements


Let's look at the basic equipment you want to have on hand. Much of this you may already own; other items you may want to purchase. We'll give you a few guidelines in this article.


[usb hub]


·     Microphones
·     USB Hub
·     Mixer
·     Speakers
·     Cameras
·     TV screen or projection system
·     Computer to connect everything together




Industry Terms



Before we get into the details, let's step back and get a common understanding of the key terms we'll be using.


·     Audio feedback ("acoustic feedback" or "feedback") – Feedback is when you put a microphone in the path of a speaker (or vice versa) and they are facing each other. The signal then gets bounced between the two of them, creating a high, loud whistling sound.


·     Mixer - A tool (hardware or software) that combines, coordinates, and monitors multiple sound sources.


·     Omnidirectional microphones – Devices that pick up sound equally from all directions around it.


·     A USB hub is a device that expands one USB port into multiple ports to connect more devices to a computer. It is similar to a power strip. (pictured above)


·     Directional microphones – This type of microphone picks up sound from only one direction and rejects sounds from other areas. These are particularly good for podcasting and singing where the goal is to pick only one sound and get rid of extraneous noises. They can also be called cardioid, hypercardioid, and supercardioid. (pictured below)

[microphone]




Baldwinsville Public Library's First Hybrid Hardware System -  Components and Costs



Here's an example of what Baldwinsville Public Library in New York put together as their first hybrid system … along with the costs so that you can get an idea of the big picture. Of course, technology changes, so this is just one set of components that worked well to get started.


·     Stable Internet connection
·     Zoom.com subscription
·     An AV cart for the Blue Yeti microphone, projector, laptop, and speakers
·     Logitech 922c Webcam on a camera tripod ($89.46)
·     3 Blue Snowball Omnidirectional microphones ($61.99)
·     Blue Yeti Microphone (previously owned) ($129.99 - $89.99)
·     Sabrent USB hub HB-UM443 ($16.99)
·     3 USB 3.0 Extension cable – 20 feet, male to female ($13.99)
·     3 Amazon Basics microphone tripods for the Snowball mics (25.29)
·     Voicemeeter Potato<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001KCpl0Ptv_Rqr96k_QTGr8VoQcy4_zyt6TK9xgm2RiV2msjmmIP90Rwj0fNApeKABtC2hg51Z_-ejCIvrMA8wIJnm1sPAUnwp3qlF_m_hi85khBFOYWLfUQe8XyPq3NhRggqDbzP7FpHzbUO9NgxGzzyR_N0nAsNxBWQAjVGurLo%3D%26c%3DtPUt82aFvHzBmlvhjRTZrkGW6xukbOQjScZk4PM4fn9SmS0Mzd3yWQ%3D%3D%26ch%3DtcEuTr3vk26N6vxmuDfo_KzrvGdy5ztiXiNFLbHJsKG-wNglYQi6og%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cb2e507998e4145fae1c508daa65475cf%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638005178943989059%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=9bJLBEeh4UgoYrghfFpR4QwsROrhltdDYJndhYdAe8M%3D&reserved=0> – free software mixer that controls five microphones and speakers very much like a hardware mixer.



Total purchased, $421.25

[hardware]


What to Look for When Getting New Equipment



OK, so you want to go out and buy some equipment. Here are key ideas to keep in mind as hybrid technology continues to evolve. Look for:


·     Ability to follow or show the speaker automatically
·     Strong omnidirectional microphone(s)
·     The farthest distance the microphone will pick up voices
·     Clarity of the video
·     Ability to work with any video conferencing app (Zoom, etc.)
·     No proprietary software or hardware required




Trusted Places to Get Sound Equipment



It is a good idea to talk to your staff and see if anyone has had experience with sound or video equipment or if they were in a band or worked in a theater. These people can be valuable in finding and creating a hybrid configuration that will be simple to use and workable in your library's environment.



Here are some reputable and popular sources:


·     An Amazon.com search on "sound equipment"<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001KCpl0Ptv_Rqr96k_QTGr8VoQcy4_zyt6TK9xgm2RiV2msjmmIP90Rwj0fNApeKAB9dbQC6LhISQRLy2EvP6zunQMDX0RgKynjLVUHIyUMuP1oEdBIXzRbTKzdmZp_zWnydfmw4NQkb5EOhs01TpmTTvg_04XyNJv3arN-okf-wuK8T_EG3RqB2UOqR7ArtsDG2Uyh-GmrV4oevwkOQ03kMnmD-ZH1hnvjHk4c4ppwTki1DqIYa4YrmnNcA-5jinBMRd7Vh1jDiEhj59RcagErm-GZY_tCiLKRKlGi6rzu7Y%3D%26c%3DtPUt82aFvHzBmlvhjRTZrkGW6xukbOQjScZk4PM4fn9SmS0Mzd3yWQ%3D%3D%26ch%3DtcEuTr3vk26N6vxmuDfo_KzrvGdy5ztiXiNFLbHJsKG-wNglYQi6og%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cb2e507998e4145fae1c508daa65475cf%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638005178943989059%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=x7%2BRKzFzH1naO2CtiQ4dl8QAwME9AHmZDZfdsywoNOA%3D&reserved=0> can give you an idea of what is out there.


·     Sweetwatersound.com<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001KCpl0Ptv_Rqr96k_QTGr8VoQcy4_zyt6TK9xgm2RiV2msjmmIP90Rwj0fNApeKABRA-xgozkxtsGO2oj6EczKUFiuu7syg7pcJrLxufBJO93s_6XRBwW7nyuHbFaXKh3qr7o9JOWc3ncbfXl_D86zQ%3D%3D%26c%3DtPUt82aFvHzBmlvhjRTZrkGW6xukbOQjScZk4PM4fn9SmS0Mzd3yWQ%3D%3D%26ch%3DtcEuTr3vk26N6vxmuDfo_KzrvGdy5ztiXiNFLbHJsKG-wNglYQi6og%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cb2e507998e4145fae1c508daa65475cf%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638005178943989059%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=r7JrOBwRbqdW21SRYV0ppHv5UIfUv53eZy%2BRtUOOVpM%3D&reserved=0> - I spoke with a representative while I was researching equipment options and the person was wonderful. He spent a lot of time talking to me to get exactly what I was looking for. We ultimately did not purchase through them because we didn't buy a hardware mixer. And that was OK. They like being helpful.


·     Voicemeeter<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001KCpl0Ptv_Rqr96k_QTGr8VoQcy4_zyt6TK9xgm2RiV2msjmmIP90Rwj0fNApeKAB-cLLbAUjf5xSpsIia2QLTR8JKXZiId8zXStPwzkTjcBK9Bhj1RCqKtpCJqyzPUyKWgX9sBR5QdKSUtsEG06mcA%3D%3D%26c%3DtPUt82aFvHzBmlvhjRTZrkGW6xukbOQjScZk4PM4fn9SmS0Mzd3yWQ%3D%3D%26ch%3DtcEuTr3vk26N6vxmuDfo_KzrvGdy5ztiXiNFLbHJsKG-wNglYQi6og%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cb2e507998e4145fae1c508daa65475cf%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638005178943989059%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=6ig0bwxzIfQi6tcR5L%2FeK5ERGkV7ShDFZUvJWEIOSGs%3D&reserved=0> Potato and Banana is free audio mixer software that works well. Make sure you get a version that has kept up with the Microsoft updates.


·     Blue Microphones<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001KCpl0Ptv_Rqr96k_QTGr8VoQcy4_zyt6TK9xgm2RiV2msjmmIP90Rwj0fNApeKABrnO9xuljsu6tKHwzF46kUTcOMdYkERhOE7QV7vyUyglcDL1K4gFxnH_hi9IinLf4unUcZg-WauPXFOenXlhli3opsdNQAwjW%26c%3DtPUt82aFvHzBmlvhjRTZrkGW6xukbOQjScZk4PM4fn9SmS0Mzd3yWQ%3D%3D%26ch%3DtcEuTr3vk26N6vxmuDfo_KzrvGdy5ztiXiNFLbHJsKG-wNglYQi6og%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cb2e507998e4145fae1c508daa65475cf%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638005178943989059%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=8VBX4irtD%2FjpF%2B9a%2BPeXHf%2BczFHAw%2B1hE%2Bw0ECsfgUs%3D&reserved=0> are the most well-reviewed, inexpensive, omnidirectional microphones on the market. The Yeti is more expensive than the Snowball and more powerful.


·     The "Owl" – Owllabs.com<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001KCpl0Ptv_Rqr96k_QTGr8VoQcy4_zyt6TK9xgm2RiV2msjmmIP90Rwj0fNApeKABd6KtBl7wxAndJZeeWnrdgO_oWUU5kkXk6ebzj3WsCetoCRDYgwL84r3qJtrfX9jOU1blum0EwWA%3D%26c%3DtPUt82aFvHzBmlvhjRTZrkGW6xukbOQjScZk4PM4fn9SmS0Mzd3yWQ%3D%3D%26ch%3DtcEuTr3vk26N6vxmuDfo_KzrvGdy5ztiXiNFLbHJsKG-wNglYQi6og%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cb2e507998e4145fae1c508daa65475cf%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638005178943989059%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=r7kt%2B%2BitMBiDelS7ch6EdWOdp%2BxsZfzybg0BpRN%2FDcM%3D&reserved=0>. This is a very popular device that combines the microphone, speaker and camera. Plus it follows and focuses on whoever is speaking even when they are walking around … or it can be set to stay on one designated person. It works with Zoom. Cost is $1,000.


·     Logitech Group Conferencing<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001KCpl0Ptv_Rqr96k_QTGr8VoQcy4_zyt6TK9xgm2RiV2msjmmIP90Rwj0fNApeKABFZ6oH5vLR05LTgSf-FWm5PvKzKusCNUYK40fmqSKnwTJhIwJsrivt85EaCAG6ZAg4wKSkdvkfVishQa0QF8XlN8UKLq8O8YrSrmZy1rSXW69xAd5gqQvTB4_CfhiX0wYIVLF2mBkEUlvYWjCEqC_y-uqj1p6u_UuU9SfWAi4vaEpfAaRK5g2qa_jqnujMevb%26c%3DtPUt82aFvHzBmlvhjRTZrkGW6xukbOQjScZk4PM4fn9SmS0Mzd3yWQ%3D%3D%26ch%3DtcEuTr3vk26N6vxmuDfo_KzrvGdy5ztiXiNFLbHJsKG-wNglYQi6og%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cb2e507998e4145fae1c508daa65475cf%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638005178943989059%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=sl%2Bwihsr17nBKh1q6Et5V3HsNUIGLOWPWjg4347zC9A%3D&reserved=0>. A highly rated set of devices that works with apps like Zoom. Cost: $1,099.

Join us on Wednesday, October 12th to learn more... including equipment placement, practices, and a setup blueprint. Sign up here<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001KCpl0Ptv_Rqr96k_QTGr8VoQcy4_zyt6TK9xgm2RiV2msjmmIP90RwSWbOxgddeUogyaGBwINRniE2GFanjmk0pwEM1A-XjPbkRMJOn0ufza9PDdkr4JgrFxU4It8iJkHvdPPO7VWUh1vfXsNR1oNs7-UNl_I-n9%26c%3DtPUt82aFvHzBmlvhjRTZrkGW6xukbOQjScZk4PM4fn9SmS0Mzd3yWQ%3D%3D%26ch%3DtcEuTr3vk26N6vxmuDfo_KzrvGdy5ztiXiNFLbHJsKG-wNglYQi6og%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cb2e507998e4145fae1c508daa65475cf%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638005178943989059%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Oz3gptXHuJuD8YQOCBd1zH3YxVZV%2FOi6FUA0gVTpRgE%3D&reserved=0>.<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001KCpl0Ptv_Rqr96k_QTGr8VoQcy4_zyt6TK9xgm2RiV2msjmmIP90RwSWbOxgddeUogyaGBwINRniE2GFanjmk0pwEM1A-XjPbkRMJOn0ufza9PDdkr4JgrFxU4It8iJkHvdPPO7VWUh1vfXsNR1oNs7-UNl_I-n9%26c%3DtPUt82aFvHzBmlvhjRTZrkGW6xukbOQjScZk4PM4fn9SmS0Mzd3yWQ%3D%3D%26ch%3DtcEuTr3vk26N6vxmuDfo_KzrvGdy5ztiXiNFLbHJsKG-wNglYQi6og%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cb2e507998e4145fae1c508daa65475cf%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638005178944145290%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=4UtfBDjYgVHwOI6gWfAqVIxnegEbQj6WMEr1IIlOhtI%3D&reserved=0>

 



[https://files.constantcontact.com/ee1208b4001/41d9a61c-7e5a-4de3-b0a4-4021dd05cea3.png]




Communications: Phone

Is Voicemail dead?



With the increase in direct messages (DM's), texting, and emails, the use of voicemail has seen a significant decline. For example, organizations like Coca-Cola and JP Morgan have eliminated the voicemail option for employees who only interact with internal customers.



Do you still leave a voice message?  Have you ever left one only to discover later that the person didn't get it because they don't monitor their phone messages anymore?



Here's a good rule of thumb for effectively communicating:  choose the method that the receiver prefers. That means if you know the person you're trying to reach doesn't do voicemail (the younger generations often don't), try a different method ... maybe a text.



If the topic you want to discuss requires the sensitivity that only a voice can provide, and you've phoned, but no one answers, there are other things you can do. For instance, you could send a text request asking them to call you when they return. This makes it easy for them because they can just press once to return the call.



Some folks are beginning to think that leaving a voicemail is a shifting of the communications burden to the recipient. Instead of your trying another way to reach the person ... or calling again at another time ...you toss the ball into their world, making them listen to the message, write a number down and return the call.  You know the process well, right? "Tag, you're it."



There is no single answer to say whether voicemail is good or not. There are certain situations where it is the best option based on the content of your message and your situation. Other times, not.  But one thing is for sure, voicemail is a less popular method than before.



So when deciding how to connect with someone when you can't reach them by phone, think about mirroring their preferred form of communication.



[https://files.constantcontact.com/ee1208b4001/da1c6ee9-ba35-4af5-9c80-8e1b5781189e.png]




Leadership: Boost Others with Photos



If you're a good leader or a team supporter, you're always looking for a way to boost others up, right?



When times get stressful and we are feeling frustrated or down, being recognized as part of a project or contributing to the organization, can be uplifting.



Here is one way to give everyone a boost that is simple, fast and easy:  Take a picture and post it!



Team Photos. Snap a gathering of your group and put it on the bulletin board or publish it in the organization's newsletter.  Post it on your website and on social media.



Individual Photos.  When someone finishes a project or an event, recognize them with a "Good Job" and add their picture. Share it with staff and the population you serve.



Photos make everyone feel good!

 

[http://files.constantcontact.com/ee1208b4001/b13a7a6a-7445-4d8e-b741-4b475385ef5b.png]<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001KCpl0Ptv_Rqr96k_QTGr8VoQcy4_zyt6TK9xgm2RiV2msjmmIP90R-S_FrDrnrxo-OznR-TKYehLWDI5fWmhm6NTjXXqJWs1lTvIJHATzMMQFlGI4FB2DofQ8WUXEMDvkbMpwyN_AFfl6YfpeGL998T9pNqLzUkk%26c%3DtPUt82aFvHzBmlvhjRTZrkGW6xukbOQjScZk4PM4fn9SmS0Mzd3yWQ%3D%3D%26ch%3DtcEuTr3vk26N6vxmuDfo_KzrvGdy5ztiXiNFLbHJsKG-wNglYQi6og%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cb2e507998e4145fae1c508daa65475cf%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638005178944145290%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=LdpfvII0A9Ojt9dmop08cN1PlCgOmni0QrQHoevtLcQ%3D&reserved=0>
[Ask a question]<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001KCpl0Ptv_Rqr96k_QTGr8VoQcy4_zyt6TK9xgm2RiV2msjmmIP90R5SLajgl3W_vN84zxTreOw8uTKeqj3Hcy9R6IS9lIad_7UeRyfyYwF60B4ZGcoRqGjwHVKuuF7KSp4tJ70keWtIyb_PHTR5Oz0aZJVxURjmf29hFEe0U3lg%3D%26c%3DtPUt82aFvHzBmlvhjRTZrkGW6xukbOQjScZk4PM4fn9SmS0Mzd3yWQ%3D%3D%26ch%3DtcEuTr3vk26N6vxmuDfo_KzrvGdy5ztiXiNFLbHJsKG-wNglYQi6og%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cb2e507998e4145fae1c508daa65475cf%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638005178944145290%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=s9r9KzeS%2F6Ia80JZs7b30P%2F5DHLwLnJMgb0%2BqZMqwDA%3D&reserved=0>

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Darci Hanning, MLIS (she/her/hers)
Public Library Consultant / CE Coordinator
State Library of Oregon | Library Support and Development Services
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