[techtalk] WINDOWS - Help People Remotely with the Quick Assist App

Tue Apr 2 15:08:36 PDT 2024

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Give computer support remotely on a Windows device

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Webinars for You

NOTE: All webinars begin at 3 pm ET / 2 pm CT / 1 pm MT / 12 Noon PT and are one hour long.

·     April 10: [EMAIL] 10 Gmail Features and Shortcuts You Might Not Be Using

·     April 24: [COMMUNICATE] Leadership Communications: Tools and Techniques, Part 1

·     May 8: [EMAIL] Getting Started with the "New" Outlook for Windows

·     May 22: [COMMUNICATE] Leadership Communications: Winning Words, Part 2

View Webinars and Register Here<https://r20.rs6.net/tn.jsp?f=001Gmsp8YLOJAPwzNm1OvfCBE_oU9I_rexg2oCDLExQY9u85GCMzXZwXIsb0-c7Scl-V0OyIADzgP_JV81sjoBIUM31-ThkpdMjf8G4LSVt9j40_C_kdlXknq0shlcJgk4RD4wf0l3z1cTd5WMFiyppbRR-crpYWtDI&c=DA-YvbYXiCew2pywc3glvesBalOiNCaLazaOEXPY_emMloVDJRGxUQ==&ch=SpdubVOIQsKzKG1Dm_RUKDNsQ_S4YRCvYhS8fp8Fs1u32j4eWowUow==>

WINDOWS - Help People Remotely with the Quick Assist App

Intermediate

[https://files.constantcontact.com/ee1208b4001/1dbce06c-10bc-431c-84f4-87a37e99d5c1.png]

If you're working remotely, or perhaps by yourself, and have a computer question or need tech assistance … what do you do?

Or maybe you occasionally get calls from a parent in need of help with a website or to fix a technical issue they're having on their computer. If you're not in the same room, it can be both frustrating and time-consuming to understand and provide assistance over the phone.

Well, if both you and the other person have Windows 11 (or 10), there's an app that you have that gives you the ability to receive (or provide) assistance over a remote connection… with no additional tools needed.

It's called Quick Assist!

When activated, Quick Assist creates a remote connection to another computer so that you can securely take control of it (with permission).

If your computer was purchased before May of 2022, it's most likely built right in and is ready to use. If you don't see it, Quick Assist can be downloaded for free from the app store (see how below).

In a nutshell, it works like this - if I'm trying to help you:

1.  I open my Quick Assist app and click the button to Help someone.
2.  I'm given a 6-digit security code.
3.  You open Quick Assist on your computer and enter in the security code I give to you… and voila – we're connected! I can see and take over control of your computer to give you the help you need!

[steps]

So when you need support, or you want to help someone else (a co-worker, family member, friend, etc) with a computer question or issue… the Quick Assist app is a great solution to get connected.

Before Using Quick Assist

There are a few requirements...

·     Both computers need to have Windows 10 (version1607 or later) or Windows 11.
·     The person initiating the remote assistance must have a Microsoft user account – like an Office 365, Microsoft 365 or a free email account with Outlook or Hotmail. If you don’t have one, the Quick Assist app will allow you to create an account for free.
·     There are safeguards. You can't remote into another computer without someone there initially to grant permission.
·     Since this is a remote connection, Internet access on both computers needs to be available.

[https://files.constantcontact.com/ee1208b4001/367d11c1-0f84-4b22-b6a5-e4b82f6c059d.png]
To see if your computer or laptop has Quick Assist installed:

·     Type in the search bar "Quick Assist."

·     Then, click on the blue icon that says "App" below it if it appears (as in the image to the right).

·     If you don't see it, follow these Microsoft Support instructions to download from the MS Store<https://r20.rs6.net/tn.jsp?f=001Gmsp8YLOJAPwzNm1OvfCBE_oU9I_rexg2oCDLExQY9u85GCMzXZwXC6Dcr8OdRbpmOAuYaTmFc94iVklZ1LNR9Y2yDJpY-HQFH4Uv1_KsjRLjMVEr0skPTrEsEfeC0beo1IBEoRzMYSJ7odqHJIpblnZwLjSqZXRFEBh6iu8yXP9V5ZeYKBsIUStAqat_fFRc20l8mBAu8U_pA5YxaxpkVlQZVhREq7KdWyT4ilwnNy6w0kzbA2JH94UqHmAlqxw&c=DA-YvbYXiCew2pywc3glvesBalOiNCaLazaOEXPY_emMloVDJRGxUQ==&ch=SpdubVOIQsKzKG1Dm_RUKDNsQ_S4YRCvYhS8fp8Fs1u32j4eWowUow==>.

Three Steps to Get Started

[https://files.constantcontact.com/ee1208b4001/96f17288-f2e2-4ec4-a6a3-d962c78e7d90.png]

1. The person who wants to access another computer needs to open Quick Assist first … while the other person is ready and waiting.

·     To open the app, in the search bar in the bottom left of the toolbar, type Quick Assist and select the app from the results.

·     Click the blue Help someone button at the bottom of the window. NOTE: If you are not already signed into your Microsoft account, you'll be prompted to do so.

·     Quick Assist will give you a one-time 6-digit security code that expires after 10 minutes. You can share this code with the person that you’re giving assistance to by phone, email or text.

[security code]

[get help]

2. Now, the person who requires assistance needs to open Quick Assist. The steps are the same as above:

·     In the search bar in the bottom left of the toolbar, type Quick Assist and select the app from the results.

·     Next, enter the 6-digit code that was given and press Share Screen.

3. And the last step is for the person sharing their screen to click the final Allow button.

[allow screen sharing]

What Each Person Can Do

When you remote into another device they can either let you 1)View the screen, or 2) Give you access to take control of it.

For the Person Remoting into Another Computer

The Quick Assist toolbar provides options to the person remoting in (going from left to right) these are:

[controls]

·     Request Control - In addition to viewing the other computer, select Request Control to remotely control the other computer. This will send a notification to the other device and they will need to select "allow" to fulfill this request. NOTE: You can still view the other device and offer support without access given.
·     Laser Pointer – Use a red dot to point at certain areas of the person’s screen. This is helpful if you are just viewing their computer and can point to items you want them to view or click.
·     Annotation pen – Draw or write on the screen to give additional direction.
·     Chat - Send a chat message to the other person (if you’re not talking on the phone directly).
·     Select Screen – Choose which monitor to view if there is more than one.
·     Actual Size – Change the screen view size so that it can be viewed more clearly.
·     Restart & Reconnect – If you’ve been given access to the other device, you can send a Restart command to the computer. It also gives the ability to instantly reconnect the Quick Assist without beginning a new session after the restart.
·     Pause – Create a temporary pause in the screen share connection.
·     Task Manager – If permission has been given to access device, you can click to access the Task Manager on the remote device.
·     Leave – When the remote session is complete, click Leave to end.

For the Person Who is Receiving Support

If you have given View screen access only to the support person, they can see, but not make changes to your computer. This is a good option if you want to show someone a problem, but maintain control of your desktop.

When the support person has remoted into your computer, you have a few control options.

[https://files.constantcontact.com/ee1208b4001/f8ef73c9-187e-4256-9b2e-21d7eb9d6bfa.png]

In the Quick Assist toolbar you can:

·     Cancel Control – Take control of your computer back if you've given access.
·     Chat - Send a Chat message to the other person.
·     Pause - Create a temporary Pause in the screen share connection.
·     Leave - Click the Leave button to close the session.

What a great tool to provide assistance and support, even one-on-one training.

[https://files.constantcontact.com/ee1208b4001/f8f1ecc8-4884-4c21-8ed0-cf647e6db944.png]

Communication: 12 Power Words

#11: "Fair and reasonable..?"

Whether you're trying to settle a dispute or wanting to convince someone to do something you ask, this phrase (asked as a question) is very powerful. It shows mutual respect and conveys a willingness to work together.

"fair and reasonable"

Examples:

·     "Would this be a fair and reasonable solution?"
·     "Would it be fair and reasonable to ask you to come in 5 minutes early?"
·     "Would a one-week deadline for this project be fair and reasonable?"

What using this phrase does, is probably self-evident. Using both words together is essential. If you only use "fair", your offer seems suspect. ("What do you mean "fair", is there an "unfair" possibility?")

Only using "reasonable" does the same thing. It opens up the idea that there is an "unreasonable" option.

Using them both together, "fair and reasonable", somehow comes across as 100% positive and typically results with an agreeable response.

* * *

If you can't wait 12 weeks to get all the power words (or learn more about this one), go to Tech-Talk.com<https://r20.rs6.net/tn.jsp?f=001Gmsp8YLOJAPwzNm1OvfCBE_oU9I_rexg2oCDLExQY9u85GCMzXZwXIKF2zhyvpeE79u2vkTOTCdruuadPDY4uPw44lI31lHUcAbdfO5VqjhcEYTL6J4dN10_eceMwR_CLQCZ-SLXUUt93OZ_As-Z9w==&c=DA-YvbYXiCew2pywc3glvesBalOiNCaLazaOEXPY_emMloVDJRGxUQ==&ch=SpdubVOIQsKzKG1Dm_RUKDNsQ_S4YRCvYhS8fp8Fs1u32j4eWowUow==>. Search for "12 Powerful Words"

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Cheers,
Darci Hanning, MLIS (she/her/hers)
Public Library Consultant / CE Coordinator
Continuing Education Resources: https://libguides.osl.state.or.us/conted

State Library of Oregon | Library Support and Development Services
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