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<p class="MsoNormal"><a name="_MailEndCompose"><span style="color:#1F497D">Hello,<o:p></o:p></span></a></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">We are following up on the virtual Reference Summit session “Confidence in Any Weather: A Toolbox for Information & Referral” that you registered for last Thursday.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">We now have the webinar recording, slides and handouts archived on the
</span><a href="https://sites.google.com/olaweb.org/oregon-reference-summit/home/past-conferences">Reference Summit website</a><span style="color:#1F497D"> .<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Whether you attended the live session or watch the recording, the planning committee would be most grateful if you could fill out our short survey about the experience linked below.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://docs.google.com/forms/d/e/1FAIpQLScIztMSYE_fs6-X5Zt3_tWMEQt1R1rCzetTk71jMDUUMKnXOA/viewform?usp=sf_link"><b><span style="font-size:20.0pt">SURVEY</span></b></a><b><span style="font-size:20.0pt;color:#1F497D"><o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:20.0pt;color:#1F497D"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks for registering, and for future virtual Reference Summit sessions, see our
</span><a href="https://sites.google.com/olaweb.org/oregon-reference-summit/home">website!</a><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">-Virtual Reference Summit Planning Committee<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="line-height:115%"><b><span style="font-family:"Century Gothic",sans-serif;color:#1F497D">Natalie Brant<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:115%"><i><span style="font-family:"Century Gothic",sans-serif;color:#1F497D">(she/her/hers)<o:p></o:p></span></i></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-family:"Century Gothic",sans-serif;color:#1F497D">Reference Services Librarian<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-family:"Century Gothic",sans-serif;color:#1F497D">Government Information Division<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-family:"Century Gothic",sans-serif;color:#1F497D">Phone: (503) 378-5007<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><a href="http://www.oregon.gov/library"><span style="font-family:"Century Gothic",sans-serif;color:blue">www.oregon.gov/library</span></a><span style="font-family:"Century Gothic",sans-serif;color:#1F497D">
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Century Gothic",sans-serif;color:#1F497D">Follow us:
</span><a href="http://fb.me/StateLibraryOR"><span style="font-family:"Century Gothic",sans-serif">Facebook</span></a><span style="font-family:"Century Gothic",sans-serif;color:#1F497D">
<b>|</b> </span><a href="https://twitter.com/StateLibraryOR"><span style="font-family:"Century Gothic",sans-serif">Twitter</span></a><b><span style="font-family:"Century Gothic",sans-serif;color:#1F497D"> |</span></b><span style="font-family:"Century Gothic",sans-serif;color:#1F497D">
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><img border="0" width="218" height="60" id="_x0000_i1026" src="cid:image001.png@01D66BD9.D76FC530" alt="Title: State Library of Oregon"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Natalie Brant <br>
<b>Sent:</b> Wednesday, July 29, 2020 10:55 AM<br>
<b>To:</b> Natalie Brant <Natalie.Brant@state.or.us><br>
<b>Cc:</b> 'answerland-summit@omls.oregon.gov' <answerland-summit@omls.oregon.gov><br>
<b>Subject:</b> Oregon Reference Summit Presents: Confidence in Any Weather. Our first virtual session! July 30th 1p.m.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Hello,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">The Reference Summit Planning Committee is excited to welcome you to our first Virtual session! Thank you for registering.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">If you have questions you can contact this session’s facilitators:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Me -
<a href="mailto:natalie.brant@state.or.us">natalie.brant@state.or.us</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">or<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Mark Peterson -
<a href="mailto:mark.peterson@mhcc.edu">mark.peterson@mhcc.edu</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">See information and the Zoom link below.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thursday, July 30<o:p></o:p></p>
<p class="MsoNormal">1:00 - 2:00 p.m.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Confidence in Any Weather<o:p></o:p></b></p>
<p class="MsoNormal">Ciara Doyle and Gabe Wright of 211info<o:p></o:p></p>
<p class="MsoNormal">Now more than ever it's vital to be able to connect people with resources that can help them. Whether you are new to the job or are looking to refresh your skills, in this webinar you will learn to identify things that make an Information
& Referral encounter challenging and develop a set of tools for success, even when you have to say "No." We will provide examples of scripting to use when resources aren’t available, and talk about strategies for controlling the call, and how to manage difficult
interactions. Finally, we will talk about ways to de-escalate and tips for debriefing difficult calls.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Topic: Confidence in Any Weather: A Toolbox for Information & Referral (1-2 pm)<o:p></o:p></p>
<p class="MsoNormal">Time: Jul 30, 2020 01:00 PM Pacific Time (US and Canada)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Join Zoom Meeting<o:p></o:p></b></p>
<p class="MsoNormal"><b><a href="https://us02web.zoom.us/j/83178461012">https://us02web.zoom.us/j/83178461012</a>
<o:p></o:p></b></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal">Meeting ID: 831 7846 1012<o:p></o:p></p>
<p class="MsoNormal">One tap mobile<o:p></o:p></p>
<p class="MsoNormal">+13462487799,,83178461012# US (Houston)<o:p></o:p></p>
<p class="MsoNormal">+16699009128,,83178461012# US (San Jose)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Dial by your location<o:p></o:p></p>
<p class="MsoNormal"> +1 346 248 7799 US (Houston)<o:p></o:p></p>
<p class="MsoNormal"> +1 669 900 9128 US (San Jose)<o:p></o:p></p>
<p class="MsoNormal"> +1 253 215 8782 US (Tacoma)<o:p></o:p></p>
<p class="MsoNormal"> +1 312 626 6799 US (Chicago)<o:p></o:p></p>
<p class="MsoNormal"> +1 646 558 8656 US (New York)<o:p></o:p></p>
<p class="MsoNormal"> +1 301 715 8592 US (Germantown)<o:p></o:p></p>
<p class="MsoNormal">Meeting ID: 831 7846 1012<o:p></o:p></p>
<p class="MsoNormal">Find your local number: <a href="https://us02web.zoom.us/u/kd4kxfecIs">
https://us02web.zoom.us/u/kd4kxfecIs</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">See you tomorrow!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">-Natalie<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="line-height:115%"><b><span style="font-family:"Century Gothic",sans-serif">Natalie Brant<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:115%"><i><span style="font-family:"Century Gothic",sans-serif">(she/her/hers)<o:p></o:p></span></i></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-family:"Century Gothic",sans-serif">Reference Services Librarian<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-family:"Century Gothic",sans-serif">Government Information Division<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-family:"Century Gothic",sans-serif">Phone: (503) 378-5007<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-family:"Century Gothic",sans-serif"><a href="http://www.oregon.gov/library"><span style="color:blue">www.oregon.gov/library</span></a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Century Gothic",sans-serif">Follow us:
<a href="http://fb.me/StateLibraryOR">Facebook</a> <b>|</b> <a href="https://twitter.com/StateLibraryOR">
Twitter</a><b> |</b> <a href="http://www.statelibraryor.tumblr.com/">Tumblr</a><b> |
</b><a href="https://pinterest.com/statelibraryor/">Pinterest</a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="218" height="60" id="Picture_x0020_27" src="cid:image001.png@01D66BD9.D76FC530" alt="Title: State Library of Oregon"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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