<div dir="ltr"><div class="gmail_default" style="font-size:large">Hi Oregon Ref Summit team,</div><div class="gmail_default" style="font-size:large">Just a heads up that I connected with our program proposer who is not able to make the May 19 event.</div><div class="gmail_default" style="font-size:large"><br></div><div class="gmail_default" style="font-size:large">They will do their program for us on Wednesday, July 12 at Noon. No need to do anything now, just wanted to let you all know. It will be great to be able to shout it out a the May 19 event.</div><div class="gmail_default" style="font-size:large"><br></div><div class="gmail_default" style="font-size:large">As a reminder it is:</div><div class="gmail_default" style="font-size:large"><span id="gmail-docs-internal-guid-b15aec68-7fff-8af3-77a4-90b1cd3d28da"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">Erica Jensen, Lewis & Clark College, </span><a href="mailto:ejensen@lclark.edu" style="text-decoration-line:none"><span style="font-size:10pt;font-family:Arial;background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline;white-space:pre-wrap">ejensen@lclark.edu</span></a></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">Robin Anderson, Lewis & Clark College, <a href="mailto:randerson@lclark.edu">randerson@lclark.edu</a></span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">‘Sure, I Can Definitely...Probably...Possibly Help You With That": Think-Aloud-Based Referral Training for Student Employees</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">Referrals are a critical part of any tiered reference model, but the knack of making deft and appropriate referrals is easily taken for granted. At Watzek Library (Lewis & Clark College), student employees are frequently the first point of contact for patrons approaching a combined service desk, with Access Services supervisors nearby, and subject librarians potentially on call during normal business hours. Training for these student Circulation Assistants has long included a segment on referring questions to subject librarians. In 2019 two staff members in Access Services and Research Services, respectively, began to question the sufficiency of that unit on referrals, and to develop additional activities and training. After experimenting with several rounds of an activity that gave students a chance to practice simulated referrals, they have found more success with the think-aloud-based approach that they will share in this presentation. This new activity preserves much of the messiness and nuance of real questions asked at the desk, encourages students to reflect on their confidence and uncertainty in receiving questions, and gives the trainer insight into how students understand their role in the library.</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">Participants will learn about the benefits and shortcomings of different approaches to training student employees on referring questions.</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">Participants will have the opportunity to reflect on how the model presented might translate into their own setting.</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></p></span><br class="gmail-Apple-interchange-newline"></div><div class="gmail_default" style="font-size:large"><br></div><div class="gmail_default" style="font-size:large">Thanks,</div><div class="gmail_default" style="font-size:large">Lori</div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><font face="Calibri" size="4"><span style="border-collapse:collapse"><b>Lori Moore</b></span></font><div><font face="Calibri" size="4"><b>Workforce Development Librarian</b></font></div><div><font face="Calibri" size="4"><span style="border-collapse:collapse">Multnomah County Library </span></font></div><div><font face="Calibri" size="4"><span style="border-collapse:collapse">My schedule: Sunday - Thursday</span></font></div><div><font face="Calibri" size="4">971-271-1722</font></div><div><font size="4"><a href="http://www.multcolib.org" style="font-family:Calibri" target="_blank">multcolib.org</a><br></font></div><div><font size="4">My pronouns are she/her/hers</font></div><div><font face="Calibri"><span style="border-collapse:collapse"><b><img src="https://multcolib.org/sites/default/files/MultCoLib_2LineLogo_RGBemail_sig2.png"><img src="https://multco.us/sites/default/files/styles/small/public/InclusiveSign_email-signature_FINAL.jpeg?itok=D8MA9Y9G" width="200" height="125"><br></b></span></font></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
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