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<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Hello Answerlanders,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-list:skip"><span style="font-family:"Calibri Light",sans-serif">It’s been about a month and a half since Answerland went live with QuestionPoint, but you may not have yet had a chance to use the IM and Transfer features. Here
is a <a href="http://www.oclc.org/content/dam/support/questionpoint/C_003_qp_flashchat_im_transfer_guide.pdf">
quick guide from QuestionPoint</a> with the basics. <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-list:skip"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-list:skip"><span style="font-family:"Calibri Light",sans-serif">And for those of you who have your own chat queues enabled…. You may have noticed that when you click on the
<b>All</b> tab in chat, you have the ability to see active chat sessions in your primary queue – and you can actually jump directly into sessions (via “conference mode”). However, it is
<b>not</b> recommended that you do this. It is confusing to the patron for another librarian to suddenly appear, and can be confusing to the librarian as well. Instead, IM the librarian and have the session transferred.
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-list:skip"><span style="font-family:"Calibri Light",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-list:skip"><span style="font-family:"Calibri Light",sans-serif">Questions? Let me know!<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-list:skip"><span style="font-family:"Calibri Light",sans-serif">-Tamara
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Tamara Ottum<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Answerland Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Oregon State Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">503-378-6506<o:p></o:p></span></p>
<p class="MsoNormal"><a href="mailto:tamara.ottum@state.or.us"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5">tamara.ottum@state.or.us</span></a><u><span style="color:#2E74B5"><o:p></o:p></span></u></p>
<p class="MsoNormal"><a href="https://answerland.org/"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5">answerland.org</span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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