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<p class="MsoNormal" style="text-autospace:none">Hello Answerlanders,<o:p></o:p></p>
<p class="MsoNormal" style="text-autospace:none"><o:p> </o:p></p>
<p class="MsoNormal" style="text-autospace:none">If you use a particular phrase or website often in chat or messages, you may want to create a script.<o:p></o:p></p>
<p class="MsoNormal" style="text-autospace:none"><o:p> </o:p></p>
<p class="MsoNormal" style="text-autospace:none">In QuestionPoint, you can <a href="http://www.questionpoint.org/crs/html/help/en/ask/ask_process_scripts.html">
create scripts</a> both for yourself and for your institution (QP admins have this ability). QuestionPoint has a
<a href="http://wiki.questionpoint.org/w/page/13839430/Clearinghouse%20for%20QuestionPoint%20Scripts">
scripts clearinghouse</a> to get ideas.<o:p></o:p></p>
<p class="MsoNormal" style="text-autospace:none"><o:p> </o:p></p>
<p class="MsoNormal" style="text-autospace:none">Scripts can be used both during chat and in email/text/followup
<a href="http://www.questionpoint.org/crs/html/help/en/ask/ask_process_ansscripts.html">
responses</a>. When helping another library’s patron in chat, be sure to use that library’s scripts, not your own. {See attached screenshot}<o:p></o:p></p>
<p class="MsoNormal" style="text-autospace:none"><o:p> </o:p></p>
<p class="MsoNormal">I have imported statewide scripts from our old system. You can view them at Ask > Settings > Shared Scripts. If have any suggestions or comments, please let me know!<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">-Tamara<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Tamara Ottum<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Answerland Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Oregon State Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">503-378-6506<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5"><a href="mailto:tamara.ottum@state.or.us"><span style="color:#2E74B5">tamara.ottum@state.or.us</span></a></span><u><span style="color:#2E74B5"><o:p></o:p></span></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5"><a href="https://answerland.org/"><span style="color:#2E74B5">answerland.org</span></a></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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