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<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Hi all,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">I don’t know why I said the training for phase 2 would be next week; the first phase won’t be complete until end of next week. (Probably some serious mom brain going on.) I apologize.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">The training will be
</span><span style="font-family:"Calibri Light",sans-serif">Wednesday, <b>February 1</b> from 2-3pm, and a repeat on Friday,
<b>February 3</b> from 10-11am</span><span style="font-family:"Calibri Light",sans-serif">.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Again, if you can’t make the live trainings, the session will be recorded and I will be supplying documentation. The training will cover policies & best practices from the Cooperative
as well as an overview of the automated scheduling software (we are expected to clock in and out of our Cooperative shifts).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">-Tamara<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Tamara Ottum <br>
<b>Sent:</b> Wednesday, January 18, 2017 11:36 AM<br>
<b>To:</b> 'answerland@listsmart.osl.state.or.us' <answerland@listsmart.osl.state.or.us><br>
<b>Subject:</b> Update: Staffing the QuestionPoint 24/7 Cooperative<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Hi all,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">I wanted to give you all an update on staffing the 24/7 Coop.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">It took a while to get details sorted out with OCLC. We have decided to do a multi-phase rollout:<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri Light",sans-serif">The first phase is currently underway and will last until Friday, January 27; thanks to the librarians who have volunteered to take part. Information that we gather during this
first pilot will be used in the training for the second pilot, as well as the final rollout.
<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri Light",sans-serif">The next phase of the pilot will be Monday, February 6 through Friday, March 3 and will include
<b>Answerland public libraries</b> (because OCLC needs coverage on the public queue). There will be an
<b>online training session next Wednesday, January 25 from 2-3pm, and a repeat on Friday, January 27 from 10-11am</b>. The session will be recorded for those who cannot attend, and I will be supplying documentation as well.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri Light",sans-serif">The final rollout will begin Monday, March 13 and include academic libraries and Answerland volunteers. There will be online training sessions; dates/times TBD.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Please let me know if you have questions!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Tamara<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Tamara Ottum <br>
<b>Sent:</b> Monday, September 26, 2016 10:37 AM<br>
<b>To:</b> 'answerland@listsmart.osl.state.or.us' <<a href="mailto:answerland@listsmart.osl.state.or.us">answerland@listsmart.osl.state.or.us</a>><br>
<b>Subject:</b> Staffing the QuestionPoint 24/7 Cooperative<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Hello everyone,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">As part of our QuestionPoint subscription for Answerland, we are part of the QuestionPoint 24/7 Reference Cooperative – a group which is staffed by librarians from participating libraries
around the globe as well as QuestionPoint backup staff. You can learn more about the Cooperative
</span><a href="http://www.oclc.org/support/services/questionpoint/24-7Cooperative.en.html"><span style="font-family:"Calibri Light",sans-serif">here</span></a><span style="font-family:"Calibri Light",sans-serif">.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">In return for round-the-clock chat service, we are required to contribute to the Cooperative. (Some of you may remember participating in the Coop when Answerland was using QuestionPoint
several years ago.) To meet our required contribution percentage, OCLC recommended that we start out staffing the 24/7 queue at the same times we staff the Oregon queue. Then after a month or two I would review how it’s going and OCLC would review our contribution,
and we would adjust our staffing accordingly.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">However, several libraries have expressed some apprehension about staffing the 24/7 Coop immediately when Answerland relaunches. I understand that people are nervous about using the new
software, and also about answering questions from all over the U.S. and even some from other countries. I do want to assure everyone that helping patrons from out of state really isn’t very different from helping our own Oregon patrons, and that it can actually
be fun helping a wider variety of patrons. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">That being said, I have discussed these concerns with OCLC and
<b>we have decided to hold off staffing the Cooperative until after the new year</b>. This will give us time to become comfortable with the software and also some time to learn about best practices for working with global patrons.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">In the meantime, OCLC has asked me to put together a small group of select libraries/librarians who would be willing to start staffing the Cooperative sometime this fall. We will use
this group’s experiences to determine if training is <span style="color:black">necessary and if so, how we should focus that training to best help the remainder of the Answerland librarians.
<b>If you are willing to be part of this group, please let me know.<o:p></o:p></b></span></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif;color:black">As always, if you have any questions please let me know.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Calibri Light",sans-serif;color:black">-Tamara<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Tamara Ottum, Virtual Reference Librarian<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Library Support & Development Services Division of the Oregon State Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">503-378-6506<o:p></o:p></span></p>
<p class="MsoNormal"><a href="mailto:tamara.ottum@state.or.us"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5">tamara.ottum@state.or.us</span></a><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5"><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif">Ask me about
</span></i><a href="https://www.answerland.org/"><i><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#C00000">Answerland</span></i></a><i><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif">!<o:p></o:p></span></i></p>
<p class="MsoNormal"><o:p> </o:p></p>
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