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<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Hello Answerlanders,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">I sent out the below emails to the Answerland liaisons, but have heard back from less than half of the Answerland libraries. So in order to make sure I’m reaching everyone, I’m sending
this to the Answerland listserv. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Calibri Light",sans-serif">The new agreements need to be returned to me by next Tuesday, January 31.<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">-Tamara<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Tamara Ottum <br>
<b>Sent:</b> Wednesday, January 18, 2017 8:37 AM<br>
<b>Subject:</b> Reminder: New Answerland partner library agreements due Jan 31<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Hello all,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Just a reminder that the new agreements are due to the State Library by Tuesday, January 31.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">-Tamara<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Tamara Ottum <br>
<b>Sent:</b> Tuesday, January 03, 2017 1:01 PM<br>
<b>Subject:</b> Need your response: New Answerland partner library agreements<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Hello Answerland liaisons,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">The Answerland Advisory Committee has created
<b><a href="https://answerland.org/get-involved/become-a-partner-library/">new partner library agreements</a></b>, and now we are asking your library to reaffirm its commitment to Answerland.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Calibri Light",sans-serif">Why are we doing this?<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">The original agreements (“L-net Statement of Understanding”) became invalid when Answerland transitioned from Multnomah County Library to the State Library. This, in combination with
a general staffing shortage due to the long transition period, signified that it is time to refresh and renew the partner library relationship.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Calibri Light",sans-serif">What has changed from the old agreement?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.6in;text-indent:-.35in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-family:"Calibri Light",sans-serif"><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri Light",sans-serif">There are now two types of partnerships: Full Partners, which help staff the statewide chat in return for local chat service at their library; and Referral Partners, which answer
questions sent to them via email and may serve as subject matter experts.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.6in;text-indent:-.35in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-family:"Calibri Light",sans-serif"><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri Light",sans-serif">In order to use the QuestionPoint software, a library has to be a Full Partner. They must give credit to Answerland for helping to provide their local virtual reference service.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.6in;text-indent:-.35in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-family:"Calibri Light",sans-serif"><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri Light",sans-serif">A full partner library’s level of participation (number of hours per week they contribute to chat) will be worked out between the Coordinator and the library, taking into consideration
the library’s patron population size and the number of reference librarians they have on staff. The Coordinator will consider alternative arrangements if needed (ex: analytical projects, developing marketing materials, committee work, mentoring, etc.).<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.6in;text-indent:-.35in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-family:"Calibri Light",sans-serif"><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri Light",sans-serif">Full partners must help staff the QuestionPoint 24/7 Reference Cooperative queues.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.6in;text-indent:-.35in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-family:"Calibri Light",sans-serif"><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri Light",sans-serif">All partners must use the statewide survey tool.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Calibri Light",sans-serif">Why should I remain a partner library?<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Answerland relies on partner libraries - like you - working together to provide service to Oregonians across the state. Without sufficient staffing through library partnerships, this
collaborative service cannot function.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Also, partner libraries reap additional benefits in return for their contributions to the service:<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.6in;text-indent:-.35in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-family:"Calibri Light",sans-serif"><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri Light",sans-serif">As a Full Partner, you can enhance your library’s reference service through access to the QuestionPoint software for local service, as well as save time and money through shared
staffing, purchasing, marketing, and training.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.6in;text-indent:-.35in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-family:"Calibri Light",sans-serif"><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri Light",sans-serif">As a Referral Partner, you can help serve the citizens of Oregon by contributing subject matter expertise, and communicate easily with reference librarians statewide.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">More details can be found at
<a href="https://answerland.org/get-involved/become-a-partner-library/">Become an Answerland Partner Library</a>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Calibri Light",sans-serif">What are the steps for signing the new agreements?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.75in;text-indent:-.5in;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="font-family:"Calibri Light",sans-serif"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri Light",sans-serif">Decide if your library wants to become a Full Partner Library or Referral Partner Library.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75in;text-indent:-.5in;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="font-family:"Calibri Light",sans-serif"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri Light",sans-serif">If you would like to become Full Partner Library, contact me to discuss your participation arrangement.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75in;text-indent:-.5in;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="font-family:"Calibri Light",sans-serif"><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri Light",sans-serif">Fill out, sign, and submit the appropriate Letter of Agreement found at
<a href="https://answerland.org/get-involved/become-a-partner-library/">Become an Answerland Partner Library</a>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Calibri Light",sans-serif">When are the new agreements due?<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">They must be sent to the State Library by January 31, 2017.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Calibri Light",sans-serif">How long will the agreements be good for?<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">At this time we are asking for commitment until June 2018, at which time we’ll have sufficient data to assess the service and determine if changes are needed.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Calibri Light",sans-serif">What if my library no longer wants to be a partner?<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Please contact me to let me know if this is the case. If your library is using the QuestionPoint software for local virtual reference service, you will have until June 30, 2017 to transition
off the software, at which time your library’s QuestionPoint account will be disabled.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Calibri Light",sans-serif">What if I have questions or concerns?<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Please contact me at
<a href="mailto:tamara.ottum@state.or.us">tamara.ottum@state.or.us</a> or 503-378-6506.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">I look forward to hearing from you all!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">-Tamara<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Tamara Ottum<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Answerland Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Oregon State Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">503-378-6506<o:p></o:p></span></p>
<p class="MsoNormal"><a href="mailto:tamara.ottum@state.or.us"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5">tamara.ottum@state.or.us</span></a><u><span style="color:#2E74B5"><o:p></o:p></span></u></p>
<p class="MsoNormal"><a href="https://answerland.org/"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5">answerland.org</span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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