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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri Light",sans-serif">Hello Answerland
<b>public libraries</b>*,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri Light",sans-serif">Starting Monday (2/6), you will be staffing the QuestionPoint 24/7 Reference Cooperative Public queue.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-family:"Calibri Light",sans-serif">*Academic libraries and volunteers will begin next month; stay tuned for details.<o:p></o:p></span></i></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri Light",sans-serif">If you were unable to make the online training, please
<a href="https://answerland.org/247coop/">read the documentation</a> or <a href="https://oregonstatelibrary.adobeconnect.com/p6xy5gfre4w/">
view the recording</a> before your shift.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri Light",sans-serif">Important things to know:<o:p></o:p></span></p>
<p class="MsoListParagraph" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri Light",sans-serif">When you launch chat, select both the
<b>BME queue </b>and the<b> 24/7 Reference Coop Public </b>queue.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri Light",sans-serif">You will need to use<b> ShiftPlanning</b>, QP’s scheduling tool, to clock in and out of each shift</span><span style="font-family:"Calibri Light",sans-serif"> (so our contribution
to the Cooperative is recorded for OCLC). Instructions for using it are in the documentation. Logins have been sent to your library’s Answerland liaison.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri Light",sans-serif">I will continue to use the
<a href="https://docs.google.com/spreadsheets/d/1ZILMbYByr6iTs0GxNK70nOV9gsGY2NFwTKzZlhvE8Uo/edit#gid=2054394570">
online spreadsheet</a> for Answerland (statewide queue) scheduling. Eventually, this will be moved into ShiftPlanning.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri Light",sans-serif">I think that’s all for now. Let me know if you have questions!</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri Light",sans-serif">-Tamara</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Tamara Ottum, MLIS<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Answerland Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Oregon State Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">503-378-6506<o:p></o:p></span></p>
<p class="MsoNormal"><a href="mailto:tamara.ottum@state.or.us"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5">tamara.ottum@state.or.us</span></a><u><span style="color:#2E74B5"><o:p></o:p></span></u></p>
<p class="MsoNormal"><a href="https://answerland.org/"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5">answerland.org</span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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