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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:black">Hello Answerlanders,<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:black">You may have noticed the “<b>All</b>” tab in chat. On this tab you can monitor – and join – live sessions happening with your library’s
patrons. {See attached screenshot; I have removed the patron & librarian names for privacy.}
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:black">HOWEVER…with great power, comes great responsibility. The QuestionPoint 24/7 Reference Cooperative recommends that we DO NOT just “jump”
into chat sessions, as it can be disconcerting for both the patron and the chatting librarian.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:black">Please review
<a href="http://wiki.questionpoint.org/w/page/13839422/247-Policies#54nbspJumpingintoSessions">
Cooperative Policy 5.4: Jumping into Sessions</a>.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:black">Here are two main things to remember:<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:black">1) If you see another librarian helping your patron and you wish to help, IM that librarian and ask them to transfer the session to you.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:black">2) If you experience a local librarian incorrectly jumping into a session you are having with a patron, use the IM function to communicate
with that librarian privately and then transfer the session to them<b>. Do not close the chat session</b>, or the chat session will be closed for everyone, including the patron.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:black">More detailed guidance, including how to use IM and send notes to other librarians, can be found here:
<a href="http://questionpoint.blogs.com/questionpoint_247_referen/2013/11/quality-tip-jumping-into-sessions-and-l2l-chat.html">
http://questionpoint.blogs.com/questionpoint_247_referen/2013/11/quality-tip-jumping-into-sessions-and-l2l-chat.html</a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Tamara Ottum, MLIS<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Answerland Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Oregon State Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">503-378-6506<o:p></o:p></span></p>
<p class="MsoNormal"><a href="mailto:tamara.ottum@state.or.us"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5">tamara.ottum@state.or.us</span></a><u><span style="color:#2E74B5"><o:p></o:p></span></u></p>
<p class="MsoNormal"><a href="https://answerland.org/"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5">answerland.org</span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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