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<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Hello Answerlanders,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">I’ve posted before about
<a href="https://answerland.org/2016/11/02/questionpoint-tip-of-the-week-handling-pranks/">
dealing with Answerland pranksters</a>, but the situation can be a little different when you’re staffing the 24/7 Cooperative queues.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">In Answerland, we use the Descriptive Code “prank” to mark sessions so I can follow up. However, you will recall from the training and documentation that when working with a non-Answerland
patron, you do not want to use Descriptive Codes. The <a href="http://wiki.questionpoint.org/w/page/13839422/247-Policies#443DescriptiveCodes">
Cooperative's policy</a> is that Descriptive Codes are assigned only to sessions or transactions with one's own patrons.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">So how do you mark a 24/7 Coop session as a “prank”? The Coop’s recommendation is to use the Resolution Code “Followup by Patron’s Library” and then add a note for the librarian. This
way the library is made aware of the situation. You can read more advice in the <a href="http://wiki.questionpoint.org/w/page/13839422/247-Policies#454Persistentrepeatpatrons">
Persistent Repeat Patron</a> policy.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Of course, as always, you can also report situations to me and I will followup with QuestionPoint.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">-Tamara<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Tamara Ottum, MLIS<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Answerland Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Oregon State Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">503-378-6506<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5"><a href="mailto:tamara.ottum@state.or.us"><span style="color:#2E74B5">tamara.ottum@state.or.us</span></a></span><u><span style="color:#2E74B5"><o:p></o:p></span></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5"><a href="https://answerland.org/"><span style="color:#2E74B5">answerland.org</span></a></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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