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<p class="MsoNormal"><i><span style="font-family:"Calibri Light",sans-serif">AARGH, I hit “send” before completing the email. Gotta love Mondays.
</span></i><i><span style="font-family:Wingdings">J</span></i><i><span style="font-family:"Calibri Light",sans-serif"> Here’s the *<b>real</b>* version…<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Hello Answerland academic librarians,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">At last week’s training a couple of questions came up, to which I now have answers…<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="font-family:"Calibri Light",sans-serif">Q: Are librarians expected to read and comment on student papers?<br>
<br>
<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">A: No, chatting librarians are NOT expected to do this during a live chat session. If we get a request like this, we should refer the patron to their librarians for followup (ex: “I can
forward our conversation to your librarians so they can continue helping you”).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="font-family:"Calibri Light",sans-serif">Q: What types of questions can we expect to get? Can we see transcripts of previous sessions?<br>
<br>
<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">A: Below are some common question types. It’s helpful to note that many academic libraries embed Qwidgets in their LMS/databases/catalog - so many questions are related to using those
systems.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo3">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri Light",sans-serif">Tech help (using databases, catalog, LMS & other campus systems; logins; error messages)<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo3">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri Light",sans-serif">Circulation (find/access/request books, articles, reserves, dissertations; account issues and questions)<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo3">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri Light",sans-serif">General research paper/project help (ex: creating thesis, narrowing topic, keywording, finding reliable/scholarly/peer-reviewed resources, citing sources)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">And here is a sample of interesting research questions:<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:.25in;text-indent:-.25in;mso-list:l2 level1 lfo6">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri Light",sans-serif">i'm trying to access info on UK bond yields in 2015 but not having much luck. can you help?<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:.25in;text-indent:-.25in;mso-list:l2 level1 lfo6">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri Light",sans-serif">I'm looking to obtain rights to use photos from a collection at the UCLA library for a not-for-profit film.
<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:.25in;text-indent:-.25in;mso-list:l2 level1 lfo6">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri Light",sans-serif">I am looking for LGBT population estimates for 2040 in the US<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">-Tamara<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Tamara Ottum, MLIS<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Answerland Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">State Library of Oregon<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">503-378-6506<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5"><a href="mailto:tamara.ottum@state.or.us"><span style="color:#2E74B5">tamara.ottum@state.or.us</span></a></span><u><span style="color:#2E74B5"><o:p></o:p></span></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5"><a href="https://answerland.org/"><span style="color:#2E74B5">answerland.org</span></a></span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
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