<div dir="ltr">Hi everyone,<div>Just a note to say I've got this one.</div><div><br></div><div>e</div></div><div class="gmail_extra"><br clear="all"><div><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><span style="font-family:arial,helvetica,sans-serif"><u> </u></span></div><div><b><i><font face="arial, helvetica, sans-serif">Emily Ford</font></i></b></div>Urban & Public Affairs Librarian<div>Scholarly Communication Coordinator<br>Portland State University Library<br><br>503-725-3689<br><a href="mailto:forder@pdx.edu" target="_blank">forder@pdx.edu</a><div><div style="text-align:left"><a href="http://library.pdx.edu" target="_blank">library.pdx.edu</a></div><div style="text-align:left"></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
<br><div class="gmail_quote">On Thu, Apr 27, 2017 at 1:08 PM, Tamara Ottum <span dir="ltr"><<a href="mailto:tamara.ottum@state.or.us" target="_blank">tamara.ottum@state.or.us</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Hello Answerlanders,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">A patron is looking for our help: “Who created/Programmed the "BART system"?”<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">You can find this question in the Shared Followup list in QuestionPoint. (Look for question 12461081)<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">To add a note:<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">• Open the question<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">• Click
<b>Claim</b><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">• Click
<b>Add Note</b>, type in your note, and click <b>Add Note</b> again<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">• Click
<b>Claim</b> again<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">• In the
<b>Refer To</b> drop-down box, select <b>Shared Followup</b> and click the blue arrow<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">To send a response to the patron:<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">• Open the question<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">• Click
<b>Claim</b><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">• Click
<b>Answer</b> and write your response. If you have files to send to the patron, attach them here. Click
<b>Send Answer</b> when you are finished.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">• Click
<b>Claim</b> again<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">• In the
<b>Refer To</b> drop-down box, select <b>Shared Followup</b> and click the blue arrow<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Thanks,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Tamara<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"><b><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:black">Tamara Ottum, MLIS<u></u><u></u></span></b></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:8.0pt;line-height:115%">Answerland Coordinator<u></u><u></u></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:8.0pt;line-height:115%;color:#1f4e79"><a href="mailto:tamara.ottum@state.or.us" target="_blank"><span style="color:#1f4e79">tamara.ottum@state.or.us</span></a></span><span style="font-size:8.0pt;line-height:115%">
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