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<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Hello Answerlanders,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Pennsylvania has a statewide live chat reference service called Ask Here PA. Similar to Answerland, Pennsylvanians can enter via a partner library site or via the statewide portal (<a href="http://www.askherepa.org">www.askherepa.org</a>).
They also have both public and academic accounts in QuestionPoint - so any of us who staff Answerland chat may encounter Ask Here PA patrons.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Here are some tips for working with Ask Here PA patrons:<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri Light",sans-serif">If the patron has entered chat via the statewide portal, the patron's library will appear as either "Ask Here PA Academic" or "Ask Here PA Public." It may be useful to ask the
patron to indicate which library they use in order to direct them to specific resources. You can use the Group Member Policies drop-down menu on the policy page to locate policy pages of partner libraries (the same way you can do with Answerland libraries;
see screenshot on page 8 of <a href="https://answerland.org/usingqp/">this document</a>).<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri Light",sans-serif">Pennsylvania has statewide databases available to all residents, called
<a href="http://www.powerlibrary.net/Remote/MainR.asp?ID=PL7321">POWER Library e-resources</a>. Patrons must either access the resources from a participating library, or have a public library card to access remotely. If a patron claims not to have a public
library card, they can <a href="http://www.powerlibrary.org/ecard/">sign up for a temporary eCard</a> (this link is available on the policy pages).
<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri Light",sans-serif">Ask Here PA has provided Cooperative access to their POWER Library e-resources. When you click on the "POWER Library Databases" link in the policy pages, you will be taken to
a screen with instructions - click on the POWER Library icon at the bottom of the screen to access. {See attached - powerlibraryicon.jpg}<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri Light",sans-serif">Pennsylvania has a statewide catalog called
<a href="https://accesspa.powerlibrary.org/MVC/">Access Pennsylvania</a>. Patrons
<b>cannot</b> use the temporary eCard mentioned above to borrow print materials. If they want to borrow print materials but do not know their local public library, then ask for the patron's zip code - or name of the city or county in which they live - and mark
it 'Followup by Patron's Library.' The Ask Here PA librarians can use that information to assist the patron.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri Light",sans-serif">If you want to take a look at their policy pages outside of chat, click on "Search Policy Pages" in the left menu (near the bottom; see attached – policypages.jpg) and do a
search for "ask here pa".<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">If you have questions or comments about working with Ask Here PA patrons, please share them on this listserv so we can all benefit from the answers!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">-Tamara<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Tamara Ottum, MLIS<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Answerland Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">State Library of Oregon | Library Support & Development Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="mailto:tamara.ottum@state.or.us"><span style="color:#1F4E79">tamara.ottum@state.or.us</span></a></span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5">
</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">| 503-378-6506 |
</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="http://www.oregon.gov/osl"><span style="color:#1F4E79">www.oregon.gov/osl</span></a></span><u><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5"><o:p></o:p></span></u></p>
<p class="MsoNormal"><o:p> </o:p></p>
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