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<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Hello Answerlanders,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Policy pages are useful resources for quickly locating information about a patron's library during chat. Below are answers to some frequently asked questions about policy pages (see
<a href="https://answerland.org/policypages/">this PDF version</a> for screenshots). If you have other questions, please let me know!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="font-family:"Calibri Light",sans-serif">Q: How do I access other libraries’ policy pages when I’m not actively chatting with one of their patrons?
<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">A: If you want to take a look at policy pages outside of chat, open QuestionPoint and click on
<b>Search Policy Pages</b> in the left menu (near the bottom).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="font-family:"Calibri Light",sans-serif">Q: I’m chatting with a patron who entered the service via Hillsboro Public Library, but they say they are actually a Deschutes Public Library patron. How do I get to the policy page
for Deschutes?<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">A: You can use the
<b>Group Member Policies</b> drop-down menu on the policy page to locate policy pages of partner libraries.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="font-family:"Calibri Light",sans-serif">Q: I found an error on a policy page. How do I report this to the library?
<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">A: If you find an error on a policy page, click on the
<b>Policy Page Email Contact</b> email address; a form will appear which you can use to report the issue. The QuestionPoint Quality Team will receive a copy, and followup to ensure the corrections have been made. If there is no contact listed or a form does
not appear, report the issues to me.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="font-family:"Calibri Light",sans-serif">Q: I am an Answerland liaison. What are the guidelines for creating and maintaining my library’s policy page?<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">A: See the QuestionPoint Cooperative’s
<a href="http://wiki.questionpoint.org/w/page/13839472/Policy%20Page%20Guidelines">
Policy Page Guidelines</a>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">-Tamara<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Tamara Ottum, MLIS<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Answerland Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">State Library of Oregon | Library Support & Development Services</span><u><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="mailto:tamara.ottum@state.or.us">tamara.ottum@state.or.us</a></span></u><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5">
</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">| 503-378-6506 |
</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="http://www.oregon.gov/osl"><span style="color:#1F4E79">www.oregon.gov/osl</span></a></span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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