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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri Light",sans-serif">FYI.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> QP-247CoopSupers [mailto:QP-247COOPSUPER-L@OCLCLISTS.ORG]
<b>On Behalf Of </b>Spangler,Wren<br>
<b>Sent:</b> Thursday, August 17, 2017 9:42 AM<br>
<b>To:</b> QP-247COOPSUPER-L@OCLCLISTS.ORG<br>
<b>Subject:</b> [QP-247COOPSUPER-L] Cooperative Update: August 2017<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Dear Cooperative Librarians,
<o:p></o:p></span></p>
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<p><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black">I am happy to provide you with this news about our Cooperative!<o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Calibri",sans-serif;color:black">1) Instructor-led QuestionPoint training opportunities for librarians</span></b><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black">Visit the links below to register for the free training sessions.<o:p></o:p></span></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Calibri",sans-serif;color:black">23 August 2017 2:00 PM – 3:30 PM Eastern Daylight Time, North America [UTC -4]<br>
<a href="http://www.oclc.org/support/training/portfolios/discovery/questionpoint/courses/overview-and-email/08232017.en.html">QuestionPoint Librarian 1 – QuestionPoint Overview and E-mail Reference</a><br>
<br>
24 August 2017 2:00 PM – 4:00 PM Eastern Daylight Time, North America [UTC -4]<br>
<a href="http://www.oclc.org/support/training/portfolios/discovery/questionpoint/courses/flashchat/08242017.en.html">QuestionPoint Librarian 2 – Use Chat in QuestionPoint</a><br>
<br>
29 August 2017 2:00 PM – 3:00 PM Eastern Daylight Time, North America [UTC -4]<br>
<a href="http://www.oclc.org/support/training/portfolios/discovery/questionpoint/courses/followup-referral-managing/08292017.en.html">QuestionPoint Librarian 3 – Chat Follow-up, Referrals, and Manage Questions</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">30 August 2017 2:00 PM – 3:00 PM Eastern Daylight Time, North America [UTC -4]<br>
<a href="http://www.oclc.org/support/training/portfolios/discovery/questionpoint/courses/scripts-cobrowse-im-transfer/08302017.en.html">QuestionPoint Librarian 4 – Create Personal Scripts and use IM & Transfer</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Recorded Administrator training sessions are available at:<br>
<a href="http://www.oclc.org/support/training/portfolios/discovery/questionpoint.en.html" id="LPlnk669987">http://www.oclc.org/support/training/portfolios/discovery/questionpoint.en.html</a><br>
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<b>2) Changes planned for QuestionPoint in 2018<br>
</b>In the coming year, you will see interface and functionality changes, enabled by technical advancements that benefit the service.
<o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black">Enhancements being explored include: spell check, mobile compatibility for the administrative module and improvements to workflow features for increased productivity. In addition to interface modifications,
we plan to update the infrastructure that supports QuestionPoint by moving the service from Flash technology to HTML5.
<o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black">As this work proceeds, we will actively seek your input. We look forward to working with you in usability studies, focus groups and beta tests as work progresses to make QuestionPoint an even more
valuable tool for your library.<o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black">Let us know if you would like to participate in this year’s QuestionPoint enhancements by completing a
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><a href="http://registration.oclc.org/reg/?pc=QPfeedback" target="_blank"><span style="font-size:12.0pt;color:#0563C1">brief form</span></a></span><span style="font-family:"Calibri",sans-serif;color:black">.
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3) Upcoming webinar<br>
</span></b><span class="owaautolink"><span style="font-family:"Calibri",sans-serif;color:black">14 September 2017 1:00 PM – 1:30 PM Eastern Daylight Time, North America [UTC -4]</span></span><span style="font-family:"Calibri",sans-serif;color:black"><br>
<span class="owaautolink">Register to Attend: </span><a href="http://www.oclc.org/en/events/2017/Impactofonlinecourseworkoncollegestudents091417.html"><span class="owaautolink">Impact of online coursework on college students</span></a><b><br>
<br>
</b>Join The Ohio State University’s Director of Student Success Research Shanna Smith Jaggars as she discusses national research and trends about how online coursework affects student learning. You’ll get an overview of the current landscape, including what
approaches may provide improved outcomes.<b><br>
<br>
<br>
4) Share your reference stories<br>
</b>You've been reading your colleagues' stories...now it's time to share your own!<br>
Visit <a href="https://www.oclc.org/content/go/en/qp_reference_stories.html" id="LPlnk915311">
https://www.oclc.org/content/go/en/qp_reference_stories.html</a> and click the "What's Your Story?" button to submit your own experiences to be featured on this page.<br>
<br>
<br>
<b>5) Policy Page Content Check<br>
</b>It's that time of year: time to check the links and text on your policy page! Remember, the policy page is your way of communicating with your colleagues who are assisting your library users. In each field, it is helpful to use links and text that can be
copy/pasted to the patron. The <a href="http://wiki.questionpoint.org/w/page/13839472/Policy%20Page%20Guidelines">
Policy Page Guidelines</a> document gives detailed explanations about the intended content of each field.<br>
<br>
Thank you to all of the libraries who have provided database access for Cooperative librarians over the past year in response to the document approved by the 24/7 Reference Cooperative Advisory Board! To learn more about how libraries in our Cooperative have
remained in compliance with the vendor licensing agreements while providing password-protected access for the proxy librarians who assist their students, please visit <a href="http://oc.lc/QPBestPracticesForDatabaseAccess" id="LPlnk950591">http://oc.lc/QPBestPracticesForDatabaseAccess</a>
to download the PDF.<br>
<br>
<br>
<b>6) Schedule Check</b><br>
Please review <a href="http://questionpoint.humanity.com/app/schedule/employee/week/employee/employee">
your Cooperative monitoring schedule</a> and let me (spanglew@oclc.org) or your scheduling coordinator know if any changes need to be made.
<br>
<br>
<br>
Thank you for your participation in QuestionPoint's 24/7 Reference Cooperative!<br>
<br>
Regards,<br>
Wren<o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p style="background:white"><span style="font-family:"Calibri",sans-serif;color:black">--<o:p></o:p></span></p>
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<p class="MsoNormal"><span class="xhighlight"><span style="font-family:"Arial",sans-serif;color:#333F48">Wren Spangler</span></span><o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48">OCLC</span></strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48"> · QuestionPoint Cooperative Coordinator</span><o:p></o:p></p>
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<p class="MsoNormal"><span class="xcontextualextensionhighlight"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48">6565 Kilgour Place, Dublin, Ohio 43017-3395 USA</span></span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48"><br>
<span class="xcontextualextensionhighlight">spanglew@oclc.org</span><br>
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<p class="MsoNormal">********************************************************************
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