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<p class="MsoNormal">Hi all,<o:p></o:p></p>
<p class="MsoNormal">I haven’t heard of any issues since I sent out my below email. I contacted OCLC again, and was told “It appears to have been fixed with the Adobe updates,” but they are “keeping our ears open in case there are still issues for anyone.”
So please don’t hesitate to let me or OCLC know if problems persist or return.<o:p></o:p></p>
<p class="MsoNormal">-Tamara<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Tamara Ottum <br>
<b>Sent:</b> Tuesday, October 10, 2017 10:01 AM<br>
<b>To:</b> 'answerland@listsmart.osl.state.or.us' <answerland@listsmart.osl.state.or.us><br>
<b>Subject:</b> Update: Firefox issues<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi again,<o:p></o:p></p>
<p class="MsoNormal">Update on the Firefox issue from OCLC:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">“A new version of Flash for Firefox was released today. We believe it solves the problems.” To tell if you have the latest release, go to Alt-H > About Firefox. Firefox should be 56.0.1.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If you continue to experience problems and have the latest release, OCLC says “It would be good to know if a librarian has the 32 bit or 64 bit version.” To tell which you have, go to Alt-H > About Firefox. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">-Tamara<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Tamara Ottum <br>
<b>Sent:</b> Monday, October 2, 2017 9:39 AM<br>
<b>To:</b> 'answerland@listsmart.osl.state.or.us' <<a href="mailto:answerland@listsmart.osl.state.or.us">answerland@listsmart.osl.state.or.us</a>><br>
<b>Subject:</b> Firefox issues<br>
<b>Importance:</b> High<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Answerlanders – OCLC is still working on the Firefox issue with QuestionPoint chat. If you encounter a problem, try out the solution below and let me know if it worked/didn’t work. Any and all info we can provide will be useful in getting
this resolved.<o:p></o:p></p>
<p class="MsoNormal">-Tamara<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Tamara Ottum, MLIS<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Answerland Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">State Library of Oregon | Library Support & Development Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="mailto:tamara.ottum@state.or.us"><span style="color:#1F4E79">tamara.ottum@state.or.us</span></a></span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5">
</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">| 503-378-6506 |
</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="http://www.oregon.gov/osl"><span style="color:#1F4E79">www.oregon.gov/osl</span></a></span><u><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5"><o:p></o:p></span></u></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Haney,Tom [<a href="mailto:haneyt@oclc.org">mailto:haneyt@oclc.org</a>]
<br>
<b>Sent:</b> Monday, October 2, 2017 9:36 AM<br>
<b>To:</b> Tamara Ottum <<a href="mailto:TamaraOttum@oslmail.osl.state.or.us">TamaraOttum@oslmail.osl.state.or.us</a>><br>
<b>Subject:</b> Firefox flash protected mode<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Tamara,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We are still validating the consistency of this fix. I wanted to get it into your hands to try while we finalize.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="background:yellow;mso-highlight:yellow">Uncheck the protected mode box at tools > add ons > plugins > shockwave flash > options > enable protected mode</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This is something that Adobe recently added or changed that is causing issues.
<span style="background:yellow;mso-highlight:yellow">If you don’t see the box, check to make sure you have Flash from September 12 or greater at Tools > Add-ons > Flash > more</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks. Tom<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333F48">Tom Haney</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48">OCLC</span></b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48"> · Product Manager, Business Development</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48"><a href="mailto:haneyt@oclc.org">haneyt@oclc.org</a></span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48">T</span></b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48"> +1-614-764-6078
</span><o:p></o:p></p>
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<p class="MsoNormal"><a href="http://www.oclc.org/home.en.html?cmpid=emailsig_logo"><span style="color:blue;border:solid windowtext 1.0pt;padding:0in;text-decoration:none"><img border="0" width="118" height="42" id="_x0000_i1025" src="cid:image001.jpg@01D34F1F.1C7F94A0" alt="Image removed by sender. OCLC"></span></a><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#2178B5"><a href="http://www.oclc.org/home.en.html?cmpid=emailsig_link"><span style="color:#2178B5;text-decoration:none">OCLC.org</span></a>
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