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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Thanks! I’ve contacted OCLC Tech Support.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Heidi<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Raul Vergara Barria [mailto:raulv@multcolib.org]
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<b>Sent:</b> Friday, December 1, 2017 11:18 AM<br>
<b>To:</b> Senior, Heidi <senior@up.edu><br>
<b>Cc:</b> answerland@listsmart.osl.state.or.us; Spangler,Wren <spanglew@oclc.org><br>
<b>Subject:</b> Re: [Answerland] QuestionPoint down?<o:p></o:p></span></p>
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<p class="MsoNormal">Raul from Multnomah County Library here. <o:p></o:p></p>
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<p class="MsoNormal">QuestionPoint is not letting us access the service.<o:p></o:p></p>
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<p class="MsoNormal">FYI<o:p></o:p></p>
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<p class="MsoNormal">Raul<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Raul Vergara<br>
</span></b><span style="font-family:"Arial",sans-serif">Spanish Bilingual Library Assistant - Information Services</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Multnomah County Library</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">WSYL Phone: 503.209.9503<br>
(Central Library - 4th Floor South) ext: 24894<br>
<span style="color:#3333FF"><a href="mailto:raulv@multco.us" target="_blank">raulv@multco.us</a><br>
<a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.multcolib.org&data=02%7C01%7Csenior%40up.edu%7C4fb13b5f63944877d62108d538f04d36%7Cea8f3949231c40b6a33f56873af96f87%7C0%7C0%7C636477527091727901&sdata=d7Yd6YNQDS7YERmCv4jh9fW7VsHnL%2Fz57LsZ5YS7M1E%3D&reserved=0" target="_blank">www.multcolib.org</a> </span></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Work schedule: Tue 9:30-6:00, Wed 11:15-8:15, </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Thu-Fri: 9:30-6:00, Sat 9:00-6:00</span><o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><i>“The nitrogen in our DNA, the calcium in our teeth, the iron in our blood, the carbon in our apple pies were made in the interiors of collapsing stars. We are made of starstuff.”
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<p class="MsoNormal">On Fri, Dec 1, 2017 at 11:15 AM, Senior, Heidi <<a href="mailto:senior@up.edu" target="_blank">senior@up.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Click With Care -<o:p></o:p></p>
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<p class="MsoNormal"><img border="0" id="_x0000_i1027" src="https://www3.multco.us/itsecurity/images/trusted-email-w-text_600x30.png" alt="Click With Care"><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hi Everyone,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Are you able to access QuestionPoint? We’ve just had it shut down on us during an “update” – even though the OCLC status page (
<a href="https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Foclc.service-now.com%2Fstatus&data=02%7C01%7Csenior%40up.edu%7C4fb13b5f63944877d62108d538f04d36%7Cea8f3949231c40b6a33f56873af96f87%7C0%7C0%7C636477527091727901&sdata=wFr4Yd8ri5OuYQJJSBPksJSlp0L6Vb36VgVYPvqKooQ%3D&reserved=0" target="_blank">
https://oclc.service-now.com/status</a>) shows it’s up and that planned maintenance isn’t scheduled until tomorrow. Tamara’s out of the office today so I thought I’d ask more widely. Copying Wren Spangler on this message in case she sees it.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thanks,<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Heidi Senior<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Heidi E. K. Senior<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Reference/Instruction Librarian<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Clark Library<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">University of Portland<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Portland, OR 97203<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="mailto:senior@up.edu%3c%3e503.943.8037" target="_blank"><span style="color:#0563C1">senior@up.edu<>503.943.8037</span></a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">ORCID:
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0000-0001-</span>5139-3092<o:p></o:p></p>
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_______________________________________________<br>
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Questions related to message content should be directed to the sender of the message, by phone or email.<br>
Technical questions? Call <a href="tel:503-378-8800">503-378-8800</a>.<o:p></o:p></p>
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