<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin-top:0in;
margin-right:0in;
margin-bottom:8.0pt;
margin-left:0in;
line-height:105%;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.EmailStyle17
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal">Hello Answerlanders,<o:p></o:p></p>
<p class="MsoNormal">See below for an official communication about upcoming changes to QuestionPoint.<o:p></o:p></p>
<p class="MsoNormal">In brief, they will be updating the librarian chat interface – moving it from Flash to HTML5, and making it mobile friendly.
<o:p></o:p></p>
<p class="MsoNormal">They will be testing in February (I am listed as a contact for testing), developing in spring, and hopefully releasing in summer.<o:p></o:p></p>
<p class="MsoNormal">Let me know if you have questions or comments.<o:p></o:p></p>
<p class="MsoNormal">-Tamara<o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:normal">
<b>From:</b> For discussion of the QuestionPoint service [mailto:QUESTIONPOINT-L@OCLCLISTS.ORG]
<b>On Behalf Of </b>Haney,Tom<br>
<b>Sent:</b> Tuesday, January 23, 2018 10:19 AM<br>
<b>To:</b> QUESTIONPOINT-L@OCLCLISTS.ORG<br>
<b>Subject:</b> [QUESTIONPOINT-L] Update on QuestionPoint enhancement plans<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:1.0pt">Thanks for your questions and comments on the status of our QuestionPoint enhancement plans! Your input has helped us prioritize plans for 2018 and beyond.
<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:1.0pt">We’re moving ahead with enhancements requested by the community, in addition to infrastructure changes that will enable the service to continue to grow. Our goal is to devote available resources to requested
modifications that will have the most impact on the entire community. <o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><i>Our initial focus is on a refresh of the QuestionPoint Chat Monitor.<o:p></o:p></i></p>
<p class="MsoNormal" style="margin-bottom:1.0pt">Moving from the current Flash-based software to HTML5 will give you a more contemporary look and provide a foundation for future enhancements. Your detailed comments about how the interface can better support
your workflows are extremely useful in guiding our interface design decisions. <o:p>
</o:p></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:1.0pt">When will you see changes? We plan to begin user testing in February, move into development during spring 2018, and release the refreshed Chat Monitor later in the year.
<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:1.0pt">As this work progresses, our attention to improving the efficiency of your virtual reference service will include providing access to the librarian interface on mobile devices.
<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:1.0pt">Thanks again for partnering with us on QuestionPoint enhancements! We are committed to evolving the QuestionPoint user experience for library staff and users, and look forward to sharing additional information
as development continues.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Many thanks.<o:p></o:p></p>
<p class="MsoNormal">Tom <o:p></o:p></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="22%" style="width:22.42%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:normal">
<span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48">-- </span>
<span style="font-size:12.0pt"><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:normal">
<span style="font-family:"Arial",sans-serif;color:#333F48">Tom Haney</span><o:p></o:p></p>
</td>
</tr>
<tr>
<td valign="bottom" style="padding:3.0pt 0in 0in 0in">
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:normal">
<b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48">OCLC</span></b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48"> · Product Manager, QuestionPoint</span><o:p></o:p></p>
</td>
</tr>
<tr>
<td valign="bottom" style="padding:3.0pt 0in 0in 0in">
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:normal">
<span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48">haneyt@oclc.org</span><o:p></o:p></p>
</td>
</tr>
<tr>
<td valign="bottom" style="padding:3.0pt 0in 0in 0in">
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:normal">
<b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48">T</span></b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48"> +1-614-764-6078
</span><o:p></o:p></p>
</td>
</tr>
<tr>
<td valign="top" style="padding:6.0pt 0in 3.75pt 0in">
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:normal">
<a href="http://www.oclc.org/home.en.html?cmpid=emailsig_logo"><span style="color:blue;border:solid windowtext 1.0pt;padding:0in;text-decoration:none"><img border="0" width="118" height="42" id="_x0000_i1025" src="cid:image001.jpg@01D3943C.FD9B5340" alt="Image removed by sender. OCLC"></span></a><o:p></o:p></p>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in 0in 4.5pt 0in">
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:normal">
<span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#2178B5"><a href="http://www.oclc.org/home.en.html?cmpid=emailsig_link"><span style="color:#2178B5;text-decoration:none">OCLC.org</span></a>
<b>·</b> <a href="http://www.facebook.com/pages/OCLC/20530435726"><span style="color:#2178B5;text-decoration:none">Facebook</span></a>
<b>·</b> <a href="http://twitter.com/oclc"><span style="color:#2178B5;text-decoration:none">Twitter</span></a>
<b>·</b> <a href="http://www.youtube.com/OCLCvideo"><span style="color:#2178B5;text-decoration:none">YouTube</span></a></span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:normal">
<o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:normal">
<span style="font-size:12.0pt;font-family:"Times New Roman",serif">********************************************************************
<o:p></o:p></span></p>
<p>This message was posted through the OCLC list server. If you wish to change your subscription, please send a message to the Listserv service at:
<a href="mailto:listserv@oclclists.org">listserv@oclclists.org</a> (NOTE that this is NOT the QUESTIONPOINT-L list address) with one of the following in the body of the message:
<o:p></o:p></p>
<p>"unsubscribe QUESTIONPOINT-L" to unsubscribe; "set QUESTIONPOINT-L digest" to receive QUESTIONPOINT-L in digest form; "set QUESTIONPOINT-L nomail" to set your options to no mail; "set QUESTIONPOINT-L mail" to restart your mail. You may also subscribe or
unsubscribe to other OCLC mailing lists at <a href="https://www.oclc.org/forms/internet-subscription.en.html" target="_blank">
https://www.oclc.org/forms/internet-subscription.en.html</a>. To contact the list owners directly please send your message to
<a href="mailto:QUESTIONPOINT-L-request@OCLCLISTS.ORG">QUESTIONPOINT-L-request@OCLCLISTS.ORG</a>
<o:p></o:p></p>
</div>
</body>
</html>