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<p class="MsoNormal">Good morning Answerlanders,<o:p></o:p></p>
<p class="MsoNormal">See below for info on an upcoming webinar to help you “both recognize microaggressions and to minimize them to enhance service excellence.” One of the presenters is Marie Radford (a VR guru).<o:p></o:p></p>
<p class="MsoNormal">-Tamara<o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> For discussion of the QuestionPoint service [mailto:QUESTIONPOINT-L@OCLCLISTS.ORG]
<b>On Behalf Of </b>Thelin,Sonya<br>
<b>Sent:</b> Monday, January 29, 2018 4:46 AM<br>
<b>To:</b> QUESTIONPOINT-L@OCLCLISTS.ORG<br>
<b>Subject:</b> [QUESTIONPOINT-L] QuestionPoint community webinar: Mitigating microaggressions in virtual reference<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Plan to join an OCLC webinar on February 21 to learn more about managing microaggressions in virtual reference interactions.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Microaggressions are intentional or non-intentional verbal, behavioral, and environmental indignities toward marginalized individuals.
These subtle, nuanced aggressions are difficult to detect and address, especially in virtual environments.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">This presentation reports results from qualitative content analysis of a large, longitudinal, random sample of QuestionPoint virtual reference
service sessions (drawn from 2006, 2010, and 2016). In this time of heightened online conflict, attendees will be provided with research-based examples and guidelines to help them to both recognize microaggressions and to minimize them to enhance service excellence.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><b><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Presenters for this program<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;line-height:105%;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black">Marie Radford, Ph.D. Professor and Director, Ph.D. Program, Communication, Information and Library Studies, Rutgers University<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;line-height:105%;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black">Lynn Silipigni Connaway, Senior Research Scientist, OCLC</span><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><b><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif">Webinar details:<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif">Title: Mitigating microaggressions in virtual reference<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif">Date: February 21, 2018<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif">Time: 2:30 – 3:00 pm Eastern Standard Time, US<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><a href="https://oclc.webex.com/oclc/onstage/g.php?MTID=ed28e3c775ac76fd2c3d64b903d421a75"><b><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif">Register</span></b></a><b><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif">
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><a name="_Hlk504119914"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></a></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48">--
</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#333F48">Sonya Thelin</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48">OCLC</span></b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48"> · Product Marketing Manager</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48">6565 Kilgour Place, Dublin, Ohio USA 43017</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48">T</span></b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48"> +1-614-764-6244
</span><o:p></o:p></p>
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<p class="MsoNormal"><a href="http://www.oclc.org/home.en.html?cmpid=emailsig_logo"><span style="color:blue;border:solid windowtext 1.0pt;padding:0in;text-decoration:none"><img border="0" width="118" height="42" id="_x0000_i1025" src="cid:image001.jpg@01D398DB.ABFAB370" alt="Image removed by sender. OCLC"></span></a><o:p></o:p></p>
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<b>·</b> </span><a href="http://www.oclc.org/blog/main/?cmpid=emailsig_blog"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#2178B5;text-decoration:none">Blog</span></a><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#2178B5">
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">********************************************************************
<o:p></o:p></span></p>
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