<div dir="ltr"><div><font face="arial, helvetica, sans-serif">Hi Answerlanders!</font></div><div><font face="arial, helvetica, sans-serif"><br></font></div><div><font face="arial, helvetica, sans-serif">Can you help with this question?:</font></div><div><font face="arial, helvetica, sans-serif"><br></font></div><div>

<p class="MsoNormal" style="margin:0px;color:rgb(34,34,34);font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial"><font face="arial, helvetica, sans-serif">“<span style="color:rgb(0,0,0);font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:-webkit-left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline">We have a patron asking for help finding the title of a book read long ago. It was a novel published over 20 years ago by a female Australian author. She won some literary prize when the book was first published. The story is about an American family living in Washington DC. The father in the family worked with plants and rocks and may have been a geologist. He worked for the government. The father and daughter had some sort of conflicted relationship. At the end of the book, the daughter took poison. Thank you in advance for any suggestions that you can provide.</span>”<u></u><u></u></font></p><p class="MsoNormal" style="margin:0px;color:rgb(34,34,34);font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial"><font face="arial, helvetica, sans-serif"><u></u> <u></u></font></p><p class="MsoNormal" style="margin:0px;color:rgb(34,34,34);font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial"><font face="arial, helvetica, sans-serif">You can find this question (#<span style="color:rgb(34,34,34);font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline">13338923</span>) in the Shared Followup list in QuestionPoint.<u></u><u></u></font></p><p class="MsoNormal" style="margin:0px;color:rgb(34,34,34);font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial"><font face="arial, helvetica, sans-serif"><u></u> <u></u></font></p><p class="MsoNormal" style="margin:0px;color:rgb(34,34,34);font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial"><font face="arial, helvetica, sans-serif">To add a note:<u></u><u></u></font></p><p class="MsoNormal" style="margin:0px;color:rgb(34,34,34);font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial"><font face="arial, helvetica, sans-serif">•        Open the question<u></u><u></u></font></p><p class="MsoNormal" style="margin:0px;color:rgb(34,34,34);font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial"><font face="arial, helvetica, sans-serif">•        Click<span> </span><b>Claim</b><u></u><u></u></font></p><p class="MsoNormal" style="margin:0px;color:rgb(34,34,34);font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial"><font face="arial, helvetica, sans-serif">•        Click<span> </span><b>Add Note</b>, type in your note, and click<span> </span><b>Add Note</b><span> </span>again<u></u><u></u></font></p><p class="MsoNormal" style="margin:0px;color:rgb(34,34,34);font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial"><font face="arial, helvetica, sans-serif">•        Click<span> </span><b>Claim</b><span> </span>again<u></u><u></u></font></p><p class="MsoNormal" style="margin:0px;color:rgb(34,34,34);font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial"><font face="arial, helvetica, sans-serif">•        In the<span> </span><b>Refer To</b><span> </span>drop-down box, select<span> </span><b>Shared Followup</b><span> </span>and click the blue arrow<u></u><u></u></font></p><p class="MsoNormal" style="margin:0px;color:rgb(34,34,34);font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial"><font face="arial, helvetica, sans-serif"><u></u> <u></u></font></p><p class="MsoNormal" style="margin:0px;color:rgb(34,34,34);font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial"><font face="arial, helvetica, sans-serif">To send a response to the patron:<u></u><u></u></font></p><p class="MsoNormal" style="margin:0px;color:rgb(34,34,34);font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial"><font face="arial, helvetica, sans-serif">•        Open the question<u></u><u></u></font></p><p class="MsoNormal" style="margin:0px;color:rgb(34,34,34);font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial"><font face="arial, helvetica, sans-serif">•        Click<span> </span><b>Claim</b><u></u><u></u></font></p><p class="MsoNormal" style="margin:0px;color:rgb(34,34,34);font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial"><font face="arial, helvetica, sans-serif">•        Click<span> </span><b>Answer</b><span> </span>and<span> </span><span class="gmail-il">write</span><span> </span>your response. If you have files to send to the patron, attach them here. Click<span> </span><b>Send Answer</b><span> </span>when you are finished.<u></u><u></u></font></p><p class="MsoNormal" style="margin:0px;color:rgb(34,34,34);font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial"><font face="arial, helvetica, sans-serif">•        Click<span> </span><b>Claim</b><span> </span>again<u></u><u></u></font></p><p class="MsoNormal" style="margin:0px;color:rgb(34,34,34);font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial"><font face="arial, helvetica, sans-serif">•        In the<span> </span><b>Refer To</b><span> </span>drop-down box, select<span> </span><b>Shared Followup</b><span> </span>and click the blue arrow<u></u><u></u></font></p><p class="MsoNormal" style="margin:0px;color:rgb(34,34,34);font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial"><font face="arial, helvetica, sans-serif"><u></u> </font></p></div><div><font face="arial, helvetica, sans-serif">Emily</font></div><font face="arial, helvetica, sans-serif"><br clear="all"></font><div><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><font face="arial, helvetica, sans-serif">Emily Papagni<br>Virtual Services Librarian<br>Multnomah County Library<br>Phone: 503.988.5433<br><a href="mailto:emilyp@multco.us" target="_blank">emilyp@multco.us</a></font><div><br><div><img src="https://multcolib.org/sites/default/files/MultCoLib_2LineLogo_RGBemail_sig2.png"><br></div></div></div></div></div>
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