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<p class="MsoNormal">Hello Answerlanders,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">See below for an upcoming QuestionPoint webinar on citation help. This may be useful for those of you staffing chat, particularly on the 24/7 Cooperative queue.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Also, I have been asked to be a panelist, to talk about the type of citation questions we get in Answerland and how we assist patrons with them. If any of you have any best practices or tips you want to send me, please do! I’d love to share
more than just my perspective. I will need feedback by this Friday (4/27).<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal">Tamara<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> For discussion of the QuestionPoint service [mailto:QUESTIONPOINT-L@OCLCLISTS.ORG]
<b>On Behalf Of </b>Thelin,Sonya<br>
<b>Sent:</b> Tuesday, April 24, 2018 8:59 AM<br>
<b>To:</b> QUESTIONPOINT-L@OCLCLISTS.ORG<br>
<b>Subject:</b> [QUESTIONPOINT-L] QuestionPoint community webinar: Best practices for citation guidance in virtual reference<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">In virtual reference interactions, we need to provide accurate guidance when students ask questions about citing (referencing) their sources. Teachers
often require use of a specific style. And regional preferences often determine which style to use. For example, In the U.S. the most common citation styles are APA, MLA and Chicago Style, while in the UK, a popular style is Harvard Referencing.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">This webinar is an opportunity to continue a listserv discussion about citation referencing issues in a global virtual reference cooperative.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">The following panellists will kick off the conversation:<o:p></o:p></span></p>
<p class="MsoNormalCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l2 level1 lfo1">
<![if !supportLists]><span lang="EN-GB" style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Current citation help policies, including use of library policy pages
<o:p></o:p></span></p>
<ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo2"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif">Susan Barb, QuestionPoint 24/7 Reference Staff Manager<o:p></o:p></span></li></ul>
<p class="MsoListParagraph" style="margin-bottom:0in;margin-bottom:.0001pt;mso-add-space:auto;line-height:normal">
<span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormalCxSpFirst" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l2 level1 lfo1">
<![if !supportLists]><span lang="EN-GB" style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">UK practices<o:p></o:p></span></p>
<ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo2"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif">Sandra Clark, University of the West of England, Bristol
<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo2"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:windowtext">Emily White, University of Portsmouth</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif">
</span><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></li></ul>
<p class="MsoListParagraph" style="margin-bottom:0in;margin-bottom:.0001pt;mso-add-space:auto;line-height:normal">
<span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormalCxSpFirst" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l2 level1 lfo1">
<![if !supportLists]><span lang="EN-GB" style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">U.S</span><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif">.<span style="color:black"> academic perspective<o:p></o:p></span></span></p>
<ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="color:black;mso-list:l1 level1 lfo3"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif">Antoinette T. Avila, University of California, Irvine
<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l1 level1 lfo3"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif">Tina Mullins, Joseph P. Healey Library, University of Massachusetts Boston
<o:p></o:p></span></li></ul>
<p class="MsoListParagraph" style="margin-bottom:0in;margin-bottom:.0001pt;mso-add-space:auto;line-height:normal">
<span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormalCxSpFirst" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l2 level1 lfo1">
<![if !supportLists]><span lang="EN-GB" style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">U.S. statewide perspective (including academic and public librarians)<o:p></o:p></span></p>
<ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="color:black;mso-list:l1 level1 lfo3"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif">Tamara Ottum, Answerland (Oregon’s online reference service)<o:p></o:p></span></li></ul>
<p class="MsoListParagraph" style="margin-bottom:0in;margin-bottom:.0001pt;mso-add-space:auto;line-height:normal">
<span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormalCxSpFirst" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l2 level1 lfo1">
<![if !supportLists]><span lang="EN-GB" style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Open discussion among panellists and participants<o:p></o:p></span></p>
<ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="color:black;mso-list:l1 level1 lfo3"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif">Wren Spangler (moderator) QuestionPoint Cooperative Coordinator<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Join us for a lively discussion about how to connect users with the appropriate information for their individual citation needs!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Webinar details:<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Title:
</span><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Best practices for citation guidance in virtual reference<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Date: May 2, 2018<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Time:
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif">11 a.m. Eastern time (U.S.)
<span style="background:yellow;mso-highlight:yellow"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><a href="https://oclc.webex.com/mw3200/mywebex/default.do?nomenu=true&siteurl=oclc&service=6&rnd=0.3194498629139656&main_url=https%3A%2F%2Foclc.webex.com%2Fec3200%2Feventcenter%2Fevent%2FeventAction.do%3FtheAction%3Ddetail%26%26%26EMK%3D4832534b00000004a2330f4a1404b0c41a942c96465ac7fcbe8c80d5a9b04223fb4dc067877ba3c0%26siteurl%3Doclc%26confViewID%3D93188425465762469%26encryptTicket%3DSDJTSwAAAAT6yXh5MiLGvOQDn4cGx5nN14BF2UM6dPhgg2XKQR43Tw2%26"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Register</span></a><span class="MsoHyperlink"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:black"><o:p> </o:p></span></p>
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