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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Answerlanders – this may be of interest.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">-Tamara<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> RUSA eCourses [mailto:rusa@ala.org]
<br>
<b>Sent:</b> Tuesday, May 29, 2018 12:25 PM<br>
<b>To:</b> Tamara Ottum <TamaraOttum@oslmail.osl.state.or.us><br>
<b>Subject:</b> Reference Interview 101: Popular eCourse Returns!<o:p></o:p></span></p>
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<p class="MsoNormal" align="right" style="text-align:right"><em><span style="font-size:13.5pt;color:#6D6E71;letter-spacing:.4pt">May 29, 2018</span></em><br>
<span style="font-size:7.5pt;font-family:"Open Sans",serif;color:black;letter-spacing:.15pt"><a href="http://ala-publishing.informz.net/z/cjUucD9taT03NjU5MjE5JnA9MSZ1PTEwNzM1NjI4OTkmbGk9NTUyMDA0NTU/index.html" target="_blank">View this email in your browser
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<p><strong><span style="font-size:17.5pt;font-family:"Raleway",serif;color:#25334F">Better understand your users' information needs! </span></strong><o:p></o:p></p>
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<p><strong><span style="font-family:"Raleway",serif;color:#25334F">eCourse</span></strong><strong><span style="font-size:17.5pt;font-family:"Raleway",serif;color:#25334F">
</span></strong><b><span style="font-size:17.5pt;font-family:"Raleway",serif;color:#25334F"><br>
<strong><span style="font-family:"Raleway",serif"><a href="http://ala-publishing.informz.net/z/cjUucD9taT03NjU5MjE5JnA9MSZ1PTEwNzM1NjI4OTkmbGk9NTUyMDA0NTc/index.html" target="_blank">Reference Interview 101</a></span></strong><br>
</span></b><strong><span style="font-family:"Raleway",serif;color:#25334F">with David Tyckoson</span></strong><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Open Sans",serif;color:#58595B">Six-week eCourse beginning on July 16, 2018.<br>
<br>
This six-week course focuses on the methods of evaluating reference service, behavioral aspects of reference service, and the different types of questions that can be used to help your users identify what they need. Using images and text, this in-depth educational
approach covers everything from how to be more approachable to how to follow up with a patron.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Open Sans",serif;color:#58595B">Scheduled chat sessions during the course will model interviewing techniques using sample dialogues. Tailored
for support staff, library technicians, newly hired reference librarians, and librarians looking to brush up on their interview skills, this eCourse is geared to cover issues of interest to staff in all types of libraries.</span><o:p></o:p></p>
<p><span style="font-size:4.5pt;font-family:"Open Sans",serif;color:#58595B"><br>
</span><span style="font-size:10.5pt"><a href="http://ala-publishing.informz.net/z/cjUucD9taT03NjU5MjE5JnA9MSZ1PTEwNzM1NjI4OTkmbGk9NTUyMDA0NTY/index.html" target="_blank"><span style="font-family:"Open Sans",serif;color:#58595B">Learn more...<br>
</span></a></span><o:p></o:p></p>
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<p><strong><span style="font-size:17.5pt;font-family:"Raleway",serif;color:#25334F">Also of interest</span></strong><o:p></o:p></p>
<p><strong><span style="font-size:13.5pt;font-family:"Raleway",serif;color:#25334F">eCourses</span></strong><span style="font-size:9.0pt;font-family:"Open Sans",serif;color:#58595B"><br>
<br>
</span><strong><span style="font-size:9.0pt;font-family:"Open Sans",serif;color:#58595B;background:#E9E9E9"><a href="http://ala-publishing.informz.net/z/cjUucD9taT03NjU5MjE5JnA9MSZ1PTEwNzM1NjI4OTkmbGk9NTUyMDA0NTg/index.html" target="_blank"><span style="font-weight:normal">Who
Manages, Who Leads?</span></a></span></strong><span style="font-size:9.0pt;font-family:"Open Sans",serif;color:#58595B;background:#E9E9E9"><br>
<strong><span style="font-family:"Open Sans",serif">Begins: </span></strong>July 9, 2018</span><span style="font-size:9.0pt;font-family:"Open Sans",serif;color:#58595B"><br>
<br>
</span><strong><span style="font-size:9.0pt;font-family:"Open Sans",serif;color:#58595B;background:#E9E9E9"><a href="http://ala-publishing.informz.net/z/cjUucD9taT03NjU5MjE5JnA9MSZ1PTEwNzM1NjI4OTkmbGk9NTUyMDA0NTk/index.html" target="_blank"><span style="font-weight:normal">Marketing
the 21st Century Library</span></a></span></strong><span style="font-size:9.0pt;font-family:"Open Sans",serif;color:#58595B;background:#E9E9E9"><br>
<strong><span style="font-family:"Open Sans",serif">Begins: </span></strong>September 10, 2018</span><o:p></o:p></p>
<p class="MsoNormal"><strong><span style="font-size:9.0pt;font-family:"Open Sans",serif;color:#58595B;background:#E9E9E9"><a href="http://ala-publishing.informz.net/z/cjUucD9taT03NjU5MjE5JnA9MSZ1PTEwNzM1NjI4OTkmbGk9NTUyMDA0NjA/index.html" target="_blank"><span style="font-weight:normal">Inside
Interlibrary Loan: Basics for a New Millennium</span></a></span></strong><span style="font-size:9.0pt;font-family:"Open Sans",serif;color:#58595B;background:#E9E9E9"><br>
<strong><span style="font-family:"Open Sans",serif">Begins: </span></strong>October 1</span><span style="font-size:9.0pt;font-family:"Open Sans",serif;color:#58595B">, 2018</span><o:p></o:p></p>
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