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<p class="MsoNormal">FYI, Answerlanders. Let me know if you have any questions.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Tamara Ottum<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Answerland Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">State Library of Oregon | Library Support & Development Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="mailto:tamara.ottum@state.or.us"><span style="color:#1F4E79">tamara.ottum@state.or.us</span></a></span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5">
</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">|
</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="tel:%20(503)%20378-6506"><span style="color:#1F4E79">503-378-6506</span></a></span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">
| </span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="http://www.oregon.gov/osl"><span style="color:#1F4E79">www.oregon.gov/osl</span></a></span><u><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5"><o:p></o:p></span></u></p>
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<p class="MsoNormal"><b>From:</b> Sites,Karri [mailto:sitesk@oclc.org] <br>
<b>Sent:</b> Wednesday, June 6, 2018 7:24 AM<br>
<b>To:</b> Sites,Karri <sitesk@oclc.org><br>
<b>Subject:</b> Update for QP enhancement plans<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif">Thanks to everyone in the QuestionPoint community who continues to provide input on suggestions for the future of
the service.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif">We are moving ahead with our previously announced plans to refresh the QuestionPoint Chat Monitor, in addition to
infrastructure changes that will enable the service to continue to grow. <o:p>
</o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif">In recent weeks, several QuestionPoint librarians provided valuable insights during usability testing of an updated
Chat Monitor interface. Their contributions helped us refine the scope of this project, to inform accurate resource planning for the effort.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif">We are now implementing our revised plan for this work. Development is underway, working toward a release in early
2019. We will share the exact timing for availability of the updated Chat Monitor as soon as it is available.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif">Thanks again for partnering with us on QuestionPoint enhancements. We are committed to evolving the QuestionPoint
user experience for library staff and users and look forward to sharing additional information as development continues.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333F48">Karri Sites</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48">OCLC</span></b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48"> · Library Services Consultant, Library Services for the Americas
</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48">6565 Kilgour Place, Dublin, Ohio USA 43017</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48">T</span></b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48"> +1-800-848-5878 ext. 5036
</span><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif"> <span style="color:#595959">M</span></span></b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48"> +1-614-787-8369</span><o:p></o:p></p>
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<p class="MsoNormal"><a href="http://www.oclc.org/home.en.html?cmpid=emailsig_logo"><span style="color:blue;border:solid windowtext 1.0pt;padding:0in;text-decoration:none"><img border="0" width="148" height="53" id="_x0000_i1025" src="cid:image001.jpg@01D3FD6C.CE3261E0" alt="Image removed by sender. OCLC"></span></a><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#2178B5"><a href="http://www.oclc.org/home.en.html?cmpid=emailsig_link"><span style="color:#2178B5;text-decoration:none">OCLC.org</span></a>
<b>·</b> <a href="http://www.facebook.com/pages/OCLC/20530435726"><span style="color:#2178B5;text-decoration:none">Facebook</span></a>
<b>·</b> <a href="http://twitter.com/oclc"><span style="color:#2178B5;text-decoration:none">Twitter</span></a>
<b>·</b> <a href="http://www.youtube.com/OCLCvideo"><span style="color:#2178B5;text-decoration:none">YouTube</span></a></span><o:p></o:p></p>
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