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<p class="MsoNormal"><span style="font-size:14.0pt"><a href="https://answerland.org/2018/10/01/answerland-goings-on-october-2018/">Answerland Goings-On, October 2018</a><o:p></o:p></span></p>
<p class="MsoNormal"><i>The Answerland newsletter is back! If you have questions or news to share, let me know! -Tamara, Answerland Coordinator
<o:p></o:p></i></p>
<p class="MsoNormal"><i><o:p> </o:p></i></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Annual Report</span></b><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal">The <a href="https://answerland.org/answerlandannualreportfy18/">FY18 Annual Report</a> has been published. Take a look to see a summary of last year’s activities, usage, and staffing.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Quality Team</span></b><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal">The Answerland <a href="https://answerland.org/about-us/quality-team/">Quality Team</a> has been hard at work revamping the <a href="https://answerland.org/about-us/quality-team/">quality rubric</a>, <a href="https://answerlandblog.files.wordpress.com/2018/05/bestpracticesforqualitychatreference2.pdf">best
practices</a>, and <a href="https://answerland.org/about-us/quality-team/">Quality Team webpage</a>. They are looking for <a href="https://answerland.org/get-involved/mentor-a-librarian/">mentors</a> to help guide the next generation of Answerlanders; <a href="https://goo.gl/forms/u51DazilxfKHJEkr1">apply</a> today!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Assessment</span></b><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal">The year-long assessment project has come to a close. See the <a href="https://docs.google.com/document/d/1-_Id1eGCfG_KdhuBAcS2iKe5pZKZO6Yps_6-tMvO4x0/edit?usp=sharing">final report</a> for results and recommendations. One of the outcomes
of that project is the formation of a subgroup to investigate new software options and service models. Stay tuned for findings…<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Patrons Chat Back</span></b><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal">Recent comments from our survey…<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1"><i>“I’m impressed with the way the question was handled; not an answer directly, but a guided support to find the answer myself.”</i><o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1"><i>“Chat was friendly and helpful and they left a note for my librarian to get back to me for some additional help.”</i><o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1"><i>“Thanks for offering this service! It sure helped me without having to go to the library first.”</i><o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1"><i>“The librarian I was connected to was very helpful in recommending titles at my local library that would provide the information I was looking for!”</i><o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1"><i>“Very prompt and convenient! Keep it up!”</i><o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1"><i>“I was very happy with the service. It steered me in the right direction, and the librarian was very helpful and precise. I appreciated it very much, and would not hesitate to use it again.”</i><o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Tamara Ottum<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Answerland Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="https://answerland.org/"><span style="color:#1F4E79">answerland.org</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">State Library of Oregon | Library Support & Development Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="mailto:tamara.ottum@state.or.us"><span style="color:#1F4E79">tamara.ottum@state.or.us</span></a></span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5">
</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">|
</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="tel:%20(503)%20378-6506"><span style="color:#1F4E79">503-378-6506</span></a></span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">
| </span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="http://www.oregon.gov/library"><span style="color:#1F4E79">www.oregon.gov/library</span></a></span><u><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5"><o:p></o:p></span></u></p>
<p class="MsoNormal"><o:p> </o:p></p>
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