<div dir="ltr">If this fix is likely to be installed tonight, does that mean that chat will be unavailable during the install?<div><br></div><div>Emily</div><div><br clear="all"><div><div dir="ltr" class="m_6442474526767895340gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><font color="#000000">Emily Papagni</font></div><div dir="ltr"><font color="#000000">Reference Librarian</font></div><div dir="ltr"><font color="#000000">Multnomah County Library</font></div><div dir="ltr"><font color="#000000">Central Library</font></div><div dir="ltr"><font color="#000000">Sunday-Thursday</font></div><div dir="ltr"><font color="#000000">503.988.5123, x24894</font></div></div></div><div dir="ltr"><div><br></div><div><div dir="ltr" style="font-size:12.8px"><img src="https://multcolib.org/sites/default/files/MultCoLib_2LineLogo_RGBemail_sig2.png"></div><div><br></div><div><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr">On Thu, Oct 18, 2018 at 2:34 PM Tamara Ottum <<a href="mailto:tamara.ottum@state.or.us" target="_blank">tamara.ottum@state.or.us</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-US" link="#0563C1" vlink="#954F72"><div style="display:none">Click With Care -</div>
<div style="text-align:left">
<img src="https://www3.multco.us/itsecurity/images/trusted-email-w-text_600x30.png" alt="Click With Care">
</div><p></p>
<div class="m_6442474526767895340m_-5317778043767063753WordSection1">
<p class="MsoNormal">Latest from OCLC: <u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal" style="margin-right:0in;margin-bottom:1.0pt;margin-left:0in">
<a name="m_6442474526767895340_m_-5317778043767063753__Hlk527561258"></a><a name="m_6442474526767895340_m_-5317778043767063753__Hlk527560339"><span style="font-family:"Arial",sans-serif;color:black">Thank you for continuing to share your issues with QuestionPoint chat. Your examples helped us diagnose the problem and plan its resolution.<u></u><u></u></span></a></p>
<p class="MsoNormal" style="margin-right:0in;margin-bottom:1.0pt;margin-left:0in">
<span style="font-family:"Arial",sans-serif;color:black"><u></u> <u></u></span></p>
<p class="MsoNormal" style="margin-right:0in;margin-bottom:1.0pt;margin-left:0in">
<span style="font-family:"Arial",sans-serif;color:black">OCLC has identified a fix for the recent chat issues and is currently testing software changes to confirm. Upon completion of this testing, we will install a software update as soon as possible, likely
tonight.<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-right:0in;margin-bottom:1.0pt;margin-left:0in">
<span style="font-family:"Arial",sans-serif;color:black"><u></u> <u></u></span></p>
<p class="MsoNormal" style="margin-right:0in;margin-bottom:1.0pt;margin-left:0in">
<a name="m_6442474526767895340_m_-5317778043767063753__Hlk527560437"><span style="font-family:"Arial",sans-serif;color:black">Thanks for your patience as we developed a solution to the chat issues.
</span></a><span style="font-family:"Arial",sans-serif;color:black"><u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Answerland [mailto:<a href="mailto:answerland-bounces@listsmart.osl.state.or.us" target="_blank">answerland-bounces@listsmart.osl.state.or.us</a>]
<b>On Behalf Of </b>Tamara Ottum<br>
<b>Sent:</b> Wednesday, October 17, 2018 1:47 PM<br>
<b>To:</b> <a href="mailto:answerland@listsmart.osl.state.or.us" target="_blank">answerland@listsmart.osl.state.or.us</a><br>
<b>Subject:</b> [Answerland] QP issues related to HTTPS upgrade<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Hi all,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Since the HTTPS upgrade QuestionPoint has been experiencing several issues, including:<u></u><u></u></p>
<p class="m_6442474526767895340m_-5317778043767063753MsoListParagraph"><u></u><span style="font-family:Symbol"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u>Update...still waiting message (i.e. chat monitor freezing)<u></u><u></u></p>
<p class="m_6442474526767895340m_-5317778043767063753MsoListParagraph"><u></u><span style="font-family:Symbol"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u>Patron practice chat form not working, even when separate browsers and/or incognito browsers are in place.<u></u><u></u></p>
<p class="m_6442474526767895340m_-5317778043767063753MsoListParagraph"><u></u><span style="font-family:Symbol"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u>This message when trying to go back to the My QuestionPoint Homepage:<u></u><u></u></p>
<p class="m_6442474526767895340m_-5317778043767063753MsoListParagraph" style="text-indent:.5in"><i>QPHTTP.QPDataArray[70].response={<u></u><u></u></i></p>
<p class="m_6442474526767895340m_-5317778043767063753MsoListParagraph" style="text-indent:.5in"><i>type:4,<u></u><u></u></i></p>
<p class="m_6442474526767895340m_-5317778043767063753MsoListParagraph" style="text-indent:.5in"><i>status:404,<u></u><u></u></i></p>
<p class="m_6442474526767895340m_-5317778043767063753MsoListParagraph" style="text-indent:.5in"><i>msg:'Invalid Session'};<u></u><u></u></i></p>
<p class="m_6442474526767895340m_-5317778043767063753MsoListParagraph" style="text-indent:.5in"><i>QPHTTP.accept(QPHTTP.QPDataArray[70].response);<u></u><u></u></i></p>
<p class="m_6442474526767895340m_-5317778043767063753MsoListParagraph"><u></u><span style="font-family:Symbol"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u>This message in the practice or live chat form after submitting in a chat question: "Hello, Library Patron. We are currently not available to chat. Please see our Web page for our regularly scheduled hours and for other options
for contacting us.You also can submit your question directly to a librarian from this form:"<u></u><u></u></p>
<p class="m_6442474526767895340m_-5317778043767063753MsoListParagraph"><u></u><span style="font-family:Symbol"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u>No response from the 24/7 Cooperative when customers use a Qwidget.<u></u><u></u></p>
<p class="m_6442474526767895340m_-5317778043767063753MsoListParagraph"><u></u><span style="font-family:Symbol"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u>Unable to submit a Support ticket through the QP interface.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I have been told the OCLC development team is working on it. I will keep you posted on what I hear. Please report any issues you experience to me so I can pass them along.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">-Tamara<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Tamara Ottum<u></u><u></u></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Answerland Coordinator<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1f4e79"><a href="https://answerland.org/" target="_blank"><span style="color:#1f4e79">answerland.org</span></a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">State Library of Oregon | Library Support & Development Services<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1f4e79"><a href="mailto:tamara.ottum@state.or.us" target="_blank"><span style="color:#1f4e79">tamara.ottum@state.or.us</span></a></span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#2e74b5">
</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">|
</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1f4e79"><a href="tel:%20(503)%20378-6506" target="_blank"><span style="color:#1f4e79">503-378-6506</span></a></span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">
| </span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1f4e79"><a href="http://www.oregon.gov/library" target="_blank"><span style="color:#1f4e79">www.oregon.gov/library</span></a></span><u><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#2e74b5"><u></u><u></u></span></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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