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<p class="MsoNormal">Update from OCLC: <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">We’re wrapping up some final developments for the redesigned QuestionPoint user experience and focusing on internal testing now. Once this is complete,
our documentation and training teams will complete the addition of updated screens to their updated support resources. We’ll announce availability of the new training and documentation resources to the community just as soon as they are complete.
<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Tamara Ottum <br>
<b>Sent:</b> Thursday, December 20, 2018 9:05 AM<br>
<b>To:</b> answerland@listsmart.osl.state.or.us<br>
<b>Subject:</b> FW: Release of redesigned QuestionPoint chat monitor in early 2019<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">FYI<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> QP-247advboard [<a href="mailto:QP-247ADVBOARD-L@OCLCLISTS.ORG">mailto:QP-247ADVBOARD-L@OCLCLISTS.ORG</a>]
<b>On Behalf Of </b>Thelin,Sonya<br>
<b>Sent:</b> Thursday, December 20, 2018 8:49 AM<br>
<b>To:</b> <a href="mailto:QP-247ADVBOARD-L@OCLCLISTS.ORG">QP-247ADVBOARD-L@OCLCLISTS.ORG</a><br>
<b>Subject:</b> [QP-247ADVBOARD-L] Release of redesigned QuestionPoint chat monitor in early 2019<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Here’s the latest news on plans to release the redesigned QuestionPoint chat monitor. Early next year, you will see a new look for the chat monitor
interface that will also move QuestionPoint off the Flash software platform. <o:p>
</o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">We’re completing final testing of the user experience and performance now. This thorough testing will verify that the changes are ready for use by
the entire QuestionPoint community.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Thank you</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">
<b>to the members of OCLC’s 24/7 reference team and volunteers from the community who have assisted us with this testing!<o:p></o:p></b></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">You can see the redesigned interface before its release:<o:p></o:p></span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormalCxSpMiddle" style="margin-bottom:8.0pt;mso-add-space:auto;line-height:105%;mso-list:l0 level1 lfo3">
<b><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif">In mid-January: Review updated training and documentation resources
</span></b><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif">on the
<a href="https://www.oclc.org/support/services/questionpoint.en.html/">QuestionPoint support site</a><b>.
</b>We’ll let you know as soon as they are available.<o:p></o:p></span></li><li class="MsoNormalCxSpMiddle" style="margin-bottom:8.0pt;mso-add-space:auto;line-height:105%;mso-list:l0 level1 lfo3">
<b><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif">In late January/early February: Take advantage of pre-release access to the new interface.
</span></b><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif">The current and redesigned interfaces will operate in parallel for at least two weeks before access to the current version ends.<b>
</b>During this time, you can test drive the new interface and provide feedback on your experience via a brief survey.<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Following your interface preview, we will retire the current Flash interface.
<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Watch this space
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">We’ll share updates regularly as exact dates are confirmed for availability of updated support resources and your pre-release access to the new interface.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Thanks again for partnering with us on QuestionPoint enhancements. The upcoming enhancement was driven by feedback about future QuestionPoint enhancements in a late 2017 survey
of the QuestionPoint community. We are committed to evolving the QuestionPoint user experience for library staff and users.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Your QuestionPoint team<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48">--
</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#333F48">Sonya Thelin</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48">OCLC</span></b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48"> · Product Marketing Manager</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48">6565 Kilgour Place, Dublin, Ohio USA 43017</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48">T</span></b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48"> +1-614-764-6244
</span><o:p></o:p></p>
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<p class="MsoNormal"><a href="http://www.oclc.org/home.en.html?cmpid=emailsig_logo"><span style="color:blue;border:solid windowtext 1.0pt;padding:0in;text-decoration:none"><img border="0" width="118" height="42" id="_x0000_i1025" src="cid:image003.jpg@01D4B252.EA4ACCA0" alt="Image removed by sender. OCLC"></span></a><o:p></o:p></p>
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<p class="MsoNormal"><a href="http://www.oclc.org/home.en.html?cmpid=emailsig_link"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#2178B5;text-decoration:none">OCLC.org</span></a><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#2178B5">
<b>·</b> </span><a href="http://www.oclc.org/blog/main/?cmpid=emailsig_blog"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#2178B5;text-decoration:none">Blog</span></a><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#2178B5">
<b>·</b> </span><a href="http://www.facebook.com/pages/OCLC/20530435726"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#2178B5;text-decoration:none">Facebook</span></a><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#2178B5">
<b>·</b> </span><a href="http://twitter.com/oclc"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#2178B5;text-decoration:none">Twitter</span></a><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#2178B5">
<b>·</b> </span><a href="http://www.youtube.com/OCLCvideo"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#2178B5;text-decoration:none">YouTube</span></a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">********************************************************************
<o:p></o:p></span></p>
<p>This message was posted through the OCLC list server. If you wish to change your subscription, please send a message to the Listserv service at:
<a href="mailto:listserv@oclclists.org">listserv@oclclists.org</a> (NOTE that this is NOT the QP-247ADVBOARD-L list address) with one of the following in the body of the message:
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<p>"unsubscribe QP-247ADVBOARD-L" to unsubscribe; "set QP-247ADVBOARD-L digest" to receive QP-247ADVBOARD-L in digest form; "set QP-247ADVBOARD-L nomail" to set your options to no mail; "set QP-247ADVBOARD-L mail" to restart your mail. You may also subscribe
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