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<p class="MsoNormal"><span style="color:black">Hello <span class="spelle">Answerlanders</span>,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">The redesigned QuestionPoint chat monitor is now live and available for use. To access, click on the “Preview” link next to Launch Chat in the left menu (see attached image).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Note: <b>when you access it, you will be connected with live chats!</b> If you want to practice, be sure to select the “Practice” queue.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Videos and documentation on the new interface are available:<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:39.0pt;text-indent:-.25in;mso-list:l0 level1 lfo1">
<a name="_Hlk357495"><![if !supportLists]><span style="font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]></a><a href="https://help.oclc.org/Discovery_and_Reference/QuestionPoint/QuestionPoint_training#Watch_a_video">Watch a training video</a><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:39.0pt;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><a href="https://help.oclc.org/Discovery_and_Reference/QuestionPoint/Chat_module">View chat module documentation</a><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">You are encouraged to share your feedback about the new interface
</span><a href="https://forms.office.com/Pages/ResponsePage.aspx?id=13VqUZjcY0GgP_kY0qK8mkh2pDcNNbhIphMRM_7weSxUNE9aQzFSVFZUMjFDTjQyVzRETlYwMVM2WC4u">here</a><span style="color:black">.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Also, mark your calendars for a <b>
webinar</b> introducing the redesigned interface:<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:black">·</span><span style="font-size:7.0pt;font-family:"Times New Roman",serif;color:black">
</span><span style="color:black">Date: Friday, February 15, 2019<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:black">·</span><span style="font-size:7.0pt;font-family:"Times New Roman",serif;color:black">
</span><span style="color:black">Time: 11:00 – 11:30 am Eastern Time <o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:black">·</span><span style="font-size:7.0pt;font-family:"Times New Roman",serif;color:black">
</span><u><span style="color:black"><a href="https://oclc.webex.com/oclc/onstage/g.php?MTID=e20a4a6f8a8f1122f4fef2be576774e9f" target="_blank">Register</a></span></u><span style="color:black">
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">The session will be recorded for those who are unable to attend.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">The old and new interfaces will operate in parallel for at least two weeks. Once OCLC has confirmed that the new interface is performing as expected, they will give us the date on which access to the old version
will end.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Let me know if you have questions!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Tamara<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Tamara Ottum<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Answerland Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="https://answerland.org/"><span style="color:#1F4E79">answerland.org</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">State Library of Oregon | Library Support & Development Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="mailto:tamara.ottum@state.or.us"><span style="color:#1F4E79">tamara.ottum@state.or.us</span></a></span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5">
</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">|
</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="tel:%20(503)%20378-6506"><span style="color:#1F4E79">503-378-6506</span></a></span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">
| </span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="http://www.oregon.gov/library"><span style="color:#1F4E79">www.oregon.gov/library</span></a></span><u><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5"><o:p></o:p></span></u></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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