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<div class="WordSection1">
<p class="MsoNormal">FYI<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> For discussion of the QuestionPoint service [mailto:QUESTIONPOINT-L@OCLCLISTS.ORG]
<b>On Behalf Of </b>Thelin,Sonya<br>
<b>Sent:</b> Friday, February 15, 2019 1:37 PM<br>
<b>To:</b> QUESTIONPOINT-L@OCLCLISTS.ORG<br>
<b>Subject:</b> [QUESTIONPOINT-L] Recording of February 15 introduction to redesigned QuestionPoint librarian chat monitor<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><a name="_Hlk1127766"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">The recording of today’s webinar introduction to the redesigned QuestionPoint librarian chat monitor is now available. In this program, Kristin Ewig, OCLC
Senior Product Manager, provided an overview of the redesigned QuestionPoint chat monitor and new workflows released on February 7.
<o:p></o:p></span></a></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">A recording of this program is now available.
</span><a href="https://vimeo.com/317537630/f63cf7da77"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">View the recording</span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">The PowerPoint presentation from this meeting is available for your reference.
</span><a href="https://www.oclc.org/content/dam/oclc/events/2019/QuestionPoint/QuestionPointChatMonitor_15Feb2019.pdf"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Access the PowerPoint</span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">We encourage you to try the new interface now and continue to use it for librarian chat transactions.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Both the redesigned and Flash interfaces will operate in parallel for before access to the current version ends. As Kristin mentioned in the webinar,
we plan to make some changes to the new interface before disabling the Flash version. These changes include:<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormalCxSpMiddle" style="margin-bottom:1.0pt;mso-add-space:auto;mso-list:l3 level1 lfo3">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif">Sorting columns with tabs<o:p></o:p></span></li><li class="MsoNormalCxSpMiddle" style="margin-bottom:1.0pt;mso-add-space:auto;mso-list:l3 level1 lfo3">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif">Faster loading of the librarian table<o:p></o:p></span></li><li class="MsoNormalCxSpMiddle" style="margin-bottom:1.0pt;mso-add-space:auto;mso-list:l3 level1 lfo3">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif">Fixes of bugs reported by you or discovered in additional testing<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">We expect this work to continue over the next two weeks. Once these changes are complete and the updated interface is performing as expected, we will share the date on which
access to the Flash version will end.</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><b><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><b><span style="font-family:"Arial",sans-serif">Additional information shared during the webinar:<o:p></o:p></span></b></p>
<p class="MsoNormalCxSpLast" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:1.0pt;margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Support resources updated to reflect the new chat design:<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Documentation:<span style="color:black">
</span><o:p></o:p></span></p>
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<a href="https://help.oclc.org/Discovery_and_Reference/QuestionPoint/Chat_module"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">https://help.oclc.org/Discovery_and_Reference/QuestionPoint/Chat_module</span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<![if !supportLists]><span class="MsoHyperlink"><span style="font-size:9.0pt;font-family:"Courier New";text-decoration:none"><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Training videos</span><span class="MsoHyperlink"><span style="font-size:9.0pt"><o:p></o:p></span></span></p>
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<a href="https://help.oclc.org/Discovery_and_Reference/QuestionPoint/QuestionPoint_training#Watch_a_video"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">https://help.oclc.org/Discovery_and_Reference/QuestionPoint/QuestionPoint_training#Watch_a_video</span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif">
</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">We value your feedback<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Thank you for letting us know what you think of the new interface using the feedback form at
</span><a href="https://oc.lc/qpchat"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">https://oc.lc/qpchat</span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">. Feel free to complete multiple forms if you have additional
thoughts or different experiences to share after completing different QuestionPoint shifts.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">If you have any questions about the feedback form, please feel free to contact Carolyn Morgan, OCLC User Experience Researcher (</span><a href="mailto:morganc@oclc.org"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">morganc@oclc.org</span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">).</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Reporting functional issues or errors?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">To report QuestionPoint performance issues, please continue to report them to OCLC Support
</span><a href="mailto:support@oclc.org"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">support@oclc.org</span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Your QuestionPoint team<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">********************************************************************
<o:p></o:p></span></p>
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