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<div style="direction: ltr;font-family: Tahoma;color: #000000;font-size: 10pt;">See below, FYI. Main points: they are still working on enhancements to the updated interface, and don't plan to d<span style="font-family: Arial, sans-serif; font-size: 13.3333px;">isable
the old one until late March. Let me know if you have questions.</span>
<div><font face="Arial, sans-serif"><span style="font-size: 13.3333px;">-Tamara<br>
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<div id="divRpF910963" style="direction: ltr;"><font face="Tahoma" size="2" color="#000000"><b>From:</b> For discussion of the QuestionPoint service [QUESTIONPOINT-L@OCLCLISTS.ORG] on behalf of Thelin,Sonya [thelins@OCLC.ORG]<br>
<b>Sent:</b> Wednesday, February 27, 2019 2:13 PM<br>
<b>To:</b> QUESTIONPOINT-L@OCLCLISTS.ORG<br>
<b>Subject:</b> [QUESTIONPOINT-L] Update on QuestionPoint access via Flash software platform<br>
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<p class="MsoNormal"><b><span style="font-size:10.0pt; font-family:"Arial",sans-serif">Thank you</span></b><span style="font-size:10.0pt; font-family:"Arial",sans-serif"> for the tremendous response to our request for feedback on QuestionPoint’s redesigned
librarian chat interface. Your contributions helped us confirm the interface changes we want to have in place before we disable access to the Flash software platform.
</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial",sans-serif"> </span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial",sans-serif">In response to your comments, the following enhancements and fixes are planned:</span></p>
<ul type="disc" style="margin-top:0in">
<li class="MsoListParagraphCxSpFirst" style="margin-left:0in"><span style="font-size:10.0pt; font-family:"Arial",sans-serif">Sorting tables</span></li><li class="MsoListParagraphCxSpMiddle" style="margin-left:0in"><span style="font-size:10.0pt; font-family:"Arial",sans-serif">Ability to expand the size of the chat window</span></li><li class="MsoListParagraphCxSpMiddle" style="margin-left:0in"><span style="font-size:10.0pt; font-family:"Arial",sans-serif">Faster loading of librarian table</span></li><li class="MsoListParagraphCxSpLast" style="margin-left:0in"><span style="font-size:10.0pt; font-family:"Arial",sans-serif">Fixes to highlighting text and the jumpiness of the chat monitor.</span></li></ul>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial",sans-serif"> </span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial",sans-serif">We’re continuing to assess several other possible changes and will share an update on the final list of additional enhancements once they have been confirmed.</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial",sans-serif"> </span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt; font-family:"Arial",sans-serif">When will Flash go away?</span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial",sans-serif">Our current plan is to disable use of the Flash interface no sooner than late March. This gives us time to implement the changes listed above.</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial",sans-serif"> </span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial",sans-serif">We’ll provide an update with the exact date for the end of access to the Flash software platform once testing of all functionality is complete.</span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial",sans-serif"> </span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt; font-family:"Arial",sans-serif">In case you missed it ---</span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial",sans-serif">On February 15, Senior Product Manager Kristin Ewig provided a virtual introduction to the redesigned chat monitor.
</span><a href="https://vimeo.com/317537630/f63cf7da77" target="_blank" rel="noopener noreferrer"><span style="font-size:10.0pt; font-family:"Arial",sans-serif">View the recording</span></a></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial",sans-serif"> </span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial",sans-serif">The PowerPoint presentation from this program is also available for your reference.
</span><a href="https://www.oclc.org/content/dam/oclc/events/2019/QuestionPoint/QuestionPointChatMonitor_15Feb2019.pdf" target="_blank" rel="noopener noreferrer"><span style="font-size:10.0pt; font-family:"Arial",sans-serif">Access the PowerPoint</span></a><span style="font-size:10.0pt; font-family:"Arial",sans-serif"></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><b><span style="font-size:10.0pt; font-family:"Arial",sans-serif"> </span></b></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><b><span style="font-size:10.0pt; font-family:"Arial",sans-serif">We value your feedback</span></b></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:black">Thank you for letting us know what you think of the new interface using the feedback form at
</span><a href="https://oc.lc/qpchat" target="_blank" rel="noopener noreferrer"><span style="font-size:10.0pt; font-family:"Arial",sans-serif">https://oc.lc/qpchat</span></a><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:black">. Please
send questions about the feedback form to Carolyn Morgan, OCLC User Experience Researcher (</span><a href="mailto:morganc@oclc.org" target="_blank" rel="noopener noreferrer"><span style="font-size:10.0pt; font-family:"Arial",sans-serif">morganc@oclc.org</span></a><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:black">).</span><span style="font-size:10.0pt; font-family:"Arial",sans-serif"></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:black"> </span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><b><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:black">Reporting functional issues or errors?</span></b></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:black">To report QuestionPoint performance issues, please continue to report them to OCLC Support
</span><a href="mailto:support@oclc.org" target="_blank" rel="noopener noreferrer"><span style="font-size:10.0pt; font-family:"Arial",sans-serif">support@oclc.org</span></a><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:black">.
</span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:black"> </span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:black">Your QuestionPoint team</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial",sans-serif"> </span></p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
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