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<p class="MsoNormal"><span style="color:#1F497D">FYI.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> For discussion of the QuestionPoint service [mailto:QUESTIONPOINT-L@OCLCLISTS.ORG]
<b>On Behalf Of </b>Thelin,Sonya<br>
<b>Sent:</b> Friday, March 1, 2019 1:59 PM<br>
<b>To:</b> QUESTIONPOINT-L@OCLCLISTS.ORG<br>
<b>Subject:</b> [QUESTIONPOINT-L] QuestionPoint enhancements coming Monday, March 4<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">In response to your feedback on the new QuestionPoint chat monitor interface, we plan to release the following enhancements on Monday, March 4 at
7:30 a.m. Eastern Standard time (UTC-5):<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="margin-bottom:1.0pt;mso-list:l0 level1 lfo3"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Ability to expand the size of the chat window<o:p></o:p></span></li><li class="MsoNormal" style="margin-bottom:1.0pt;mso-list:l0 level1 lfo3"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Faster loading of librarian table<o:p></o:p></span></li><li class="MsoNormal" style="margin-bottom:1.0pt;mso-list:l0 level1 lfo3"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Fixes to highlighting text and the jumpiness of the chat monitor<o:p></o:p></span></li><li class="MsoNormal" style="margin-bottom:1.0pt;mso-list:l0 level1 lfo3"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Update to styling of the transfer table
<o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">This release will not result in QuestionPoint downtime.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">We plan to release additional enhancements to the chat monitor later this month. Once these changes are complete and fully tested, we’ll share the
exact date for the end of access to the Flash software platform. <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">In case you missed it ---<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">On February 15, Senior Product Manager Kristin Ewig provided a virtual introduction to the redesigned chat monitor.
</span><a href="https://vimeo.com/317537630/f63cf7da77"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">View the recording</span></a><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">The PowerPoint presentation from this program is also available for your reference.
</span><a href="https://www.oclc.org/content/dam/oclc/events/2019/QuestionPoint/QuestionPointChatMonitor_15Feb2019.pdf"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Access the PowerPoint</span></a><u><span style="font-size:10.0pt;font-family:"Arial",sans-serif">.</span></u><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Please continue to contact OCLC Support
</span><a href="mailto:support@oclc.org"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">support@oclc.org</span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"> for assistance with your use of the QuestionPoint service.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Your QuestionPoint team<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">********************************************************************
<o:p></o:p></span></p>
<p>This message was posted through the OCLC list server. If you wish to change your subscription, please send a message to the Listserv service at:
<a href="mailto:listserv@oclclists.org">listserv@oclclists.org</a> (NOTE that this is NOT the QUESTIONPOINT-L list address) with one of the following in the body of the message:
<o:p></o:p></p>
<p>"unsubscribe QUESTIONPOINT-L" to unsubscribe; "set QUESTIONPOINT-L digest" to receive QUESTIONPOINT-L in digest form; "set QUESTIONPOINT-L nomail" to set your options to no mail; "set QUESTIONPOINT-L mail" to restart your mail. You may also subscribe or
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<a href="mailto:QUESTIONPOINT-L-request@OCLCLISTS.ORG">QUESTIONPOINT-L-request@OCLCLISTS.ORG</a>
<o:p></o:p></p>
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