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<p class="MsoNormal">FYI<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> For discussion of the QuestionPoint service [mailto:QUESTIONPOINT-L@OCLCLISTS.ORG]
<b>On Behalf Of </b>Thelin,Sonya<br>
<b>Sent:</b> Tuesday, March 26, 2019 4:48 AM<br>
<b>To:</b> QUESTIONPOINT-L@OCLCLISTS.ORG<br>
<b>Subject:</b> [QUESTIONPOINT-L] QuestionPoint changes planned for March 26<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif">Three additional changes will be made to QuestionPoint on Tuesday, March 26 at 10:00 p.m. Eastern Daylight Time
(New York, GMT-04:00). <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:1.0pt;margin-left:.25in;text-indent:-.25in;line-height:105%;mso-list:l1 level1 lfo3">
<![if !supportLists]><b><span style="font-family:"Arial",sans-serif"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span></b><![endif]><b><span style="font-family:"Arial",sans-serif">Choose from thirty emojis in chat<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif">This release will let you choose from a set of thirty familiar emojis for addition to your chat conversations.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:1.0pt;margin-left:1.5in;line-height:105%">
<img width="221" height="162" id="Picture_x0020_1" src="cid:image003.jpg@01D4E3AC.4D5C1F30"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif">NOTE: Emojis will display in black and white for librarians and patrons using Chrome or Internet Explorer with
Windows 7.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:1.0pt;margin-left:.25in;text-indent:-.25in;line-height:105%;mso-list:l1 level1 lfo3">
<![if !supportLists]><b><span style="font-family:"Arial",sans-serif"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span></b><![endif]><b><span style="font-family:"Arial",sans-serif">Sort chat table columns<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif">You will be able to sort columns within the “Active” and “Librarians” chat table in ascending and descending order.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:1.0pt;margin-left:.25in;text-indent:-.25in;line-height:105%;mso-list:l1 level1 lfo3">
<![if !supportLists]><b><span style="font-family:"Arial",sans-serif"><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span></span></b><![endif]><b><span style="font-family:"Arial",sans-serif">Display total count on “All” tab<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif">Those who currently have access to view the “All” tab will see a total count of active chats.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><img width="626" height="90" id="Picture_x0020_3" src="cid:image004.jpg@01D4E3AC.4D5C1F30"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif">QuestionPoint will remain available with no downtime during this release.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif">We will soon have an update on the exact date on which access to the Flash software platform will end.
<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">See an introduction to the redesigned chat monitor<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">On February 15, Senior Product Manager Kristin Ewig provided a virtual introduction to the redesigned chat monitor.
<u><span style="color:#0563C1"><a href="https://vimeo.com/317537630/f63cf7da77">View the recording</a></span></u><span style="color:#0563C1">.
</span> <u><span style="color:#0563C1"><a href="https://www.oclc.org/content/dam/oclc/events/2019/QuestionPoint/QuestionPointChatMonitor_15Feb2019.pdf">Access the PowerPoint</a>.</span></u><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Please continue to contact OCLC Support
</span><u><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#0563C1"><a href="mailto:support@oclc.org">support@oclc.org</a></span></u><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"> for assistance with QuestionPoint.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Your QuestionPoint Team<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">********************************************************************
<o:p></o:p></span></p>
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<a href="mailto:listserv@oclclists.org">listserv@oclclists.org</a> (NOTE that this is NOT the QUESTIONPOINT-L list address) with one of the following in the body of the message:
<o:p></o:p></p>
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