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<p class="MsoNormal">FYI.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> For discussion of the QuestionPoint service [mailto:QUESTIONPOINT-L@OCLCLISTS.ORG]
<b>On Behalf Of </b>Thelin,Sonya<br>
<b>Sent:</b> Wednesday, April 3, 2019 3:56 AM<br>
<b>To:</b> QUESTIONPOINT-L@OCLCLISTS.ORG<br>
<b>Subject:</b> [QUESTIONPOINT-L] Access to QuestionPoint Flash interface to end 8 April 2019<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><a name="_Hlk187666"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Thank you to everyone who provided feedback and suggestions during the last month!</span></b></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif">
Your input provided the information we needed to complete refinements to the updated librarian chat experience. As previously announced, we will retire the Flash version of QuestionPoint chat now that the redesigned interface is fully available.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Access to the QuestionPoint Flash interface will end Monday, 8 April 2019 at 9:00 p.m. Eastern Daylight Time (New York, GMT-04:00).
</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">At that time, you will continue to access chat through the link on your “My QuestionPoint” page, and we will remove the “Flash chat” link.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><a name="_Hlk187429"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Ongoing support for your QuestionPoint use<o:p></o:p></span></b></a></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Please continue to contact OCLC Support
</span><a href="mailto:support@oclc.org"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">support@oclc.org</span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"> for assistance with QuestionPoint.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">QuestionPoint support resources
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif">also provide guidance for your use of the service. We encourage you to consult these resources for information about the new chat interface.<o:p></o:p></span></p>
<p class="MsoNormalCxSpMiddle" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:1.0pt;margin-left:39.0pt;mso-add-space:auto;text-indent:-.25in;mso-list:l1 level1 lfo3">
<a name="_Hlk357495"><![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]></a><a href="https://help.oclc.org/Discovery_and_Reference/QuestionPoint/QuestionPoint_training#Watch_a_video"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Watch a training video</span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormalCxSpMiddle" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:1.0pt;margin-left:39.0pt;mso-add-space:auto;text-indent:-.25in;mso-list:l1 level1 lfo3">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><a href="https://help.oclc.org/Discovery_and_Reference/QuestionPoint/Chat_module"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">View chat module documentation</span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">For an introduction to the redesigned chat monitor, you may review Kristin Ewig’s February 15 presentation.
</span><a href="https://vimeo.com/317537630/f63cf7da77"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">View the recording</span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#0563C1">.
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><a href="https://www.oclc.org/content/dam/oclc/events/2019/QuestionPoint/QuestionPointChatMonitor_15Feb2019.pdf"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Access
the PowerPoint</span></a><u><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#0563C1">.</span></u><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Thanks again for your participation in the latest QuestionPoint enhancements!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Your QuestionPoint team<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">********************************************************************
<o:p></o:p></span></p>
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<p>"unsubscribe QUESTIONPOINT-L" to unsubscribe; "set QUESTIONPOINT-L digest" to receive QUESTIONPOINT-L in digest form; "set QUESTIONPOINT-L nomail" to set your options to no mail; "set QUESTIONPOINT-L mail" to restart your mail. You may also subscribe or
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