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<p class="MsoTitle"><a href="https://answerland.org/2019/04/09/answerland-goings-on-apr-2019/">Answerland Goings-On</a>
<o:p></o:p></p>
<p class="MsoSubtitle">April 2019<o:p></o:p></p>
<p class="MsoNormal"><i><span style="color:black">If you have questions or news to share, let me know! -Tamara, Answerland Coordinator (</span></i><span class="MsoHyperlink"><i><a href="mailto:tamara.ottum@state.or.us">tamara.ottum@state.or.us</a></i></span><i><span style="color:black">)
<o:p></o:p></span></i></p>
<p class="MsoNormal"><b><span style="color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Coordinator on Leave This Summer<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Tamara will be on parental leave later this summer (right now scheduled for July through September). Arlene Weible at the State Library (</span><span class="MsoHyperlink"><span style="font-size:12.0pt"><a href="mailto:arlene.weible@state.or.us">arlene.weible@state.or.us</a></span></span>)
<span style="font-size:12.0pt;color:black">will be providing Answerland support during her absence. During that time, Answerland will not being providing training, taking on new volunteers or partner libraries, or making major changes to the chat schedule.
<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Update on the QuestionPoint Chat Monitor Redesign</span></b><span style="font-size:12.0pt;color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">QuestionPoint has successfully implemented an updated chat interface for library staff. It is no longer based in Flash and includes enhancements such as automatic spellcheck, emoji’s, and searchable
scripts. Documentation and videos on the new interface are available on the </span>
<span class="MsoHyperlink"><span style="font-size:12.0pt"><a href="https://help.oclc.org/Discovery_and_Reference/QuestionPoint">QuestionPoint Support page</a></span></span><span style="font-size:12.0pt;color:black">. If you experience issues, please contact
Tamara or OCLC Support (</span><span class="MsoHyperlink"><span style="font-size:12.0pt"><a href="mailto:support@oclc.org">support@oclc.org</a></span></span><span style="font-size:12.0pt;color:black">).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Join Us at the Reference Summit!<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Join us at the </span>
<span class="MsoHyperlink"><span style="font-size:12.0pt"><a href="https://answerland.org/news-events/summit/">Oregon Reference Summit</a></span></span><span style="font-size:12.0pt;color:black"> on May 31!
</span><span style="font-size:12.0pt">In particular you won’t want to miss Clare Sobotka and Joanna Milner talking about the Quality Team’s “Improvements to Answerland Resources for Librarians.” There is also a social the night before, which is a great chance
to hang out with Answerland and reference colleagues from around the state. <a href="http://olaweb.org/oregon-reference-summit-2019">
Register</a> today!<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">New Tutorials<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">There are two new Answerland training tutorials available – one for new staff and one for volunteers. They are available from the
</span><span class="MsoHyperlink"><span style="font-size:12.0pt"><a href="https://libguides.osl.state.or.us/answerland/training">Training & Events</a></span></span><span style="font-size:12.0pt;color:black"> page on the
</span><span class="MsoHyperlink"><span style="font-size:12.0pt"><a href="https://libguides.osl.state.or.us/answerland/home">Answerland Staff Toolkit</a></span></span><span style="font-size:12.0pt;color:black">. Feedback welcome!<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Patrons Chat Back</span></b><b><span style="font-size:12.0pt;color:black"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Recent comments from our survey…<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpFirst" style="margin-left:20.5pt;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt">Staff was so very helpful and thoughtful!! I'm grateful for this service!!!<o:p></o:p></span></i></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:20.5pt;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt">[The librarian] gave me steps to figure out why some of my emagaines wouldn't open to read while some would. Thank you for having this helpful service. Even at night when another library far away
helps me, it is so nice to get help when I'm stuck.<o:p></o:p></span></i></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:20.5pt;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt"> I feel my librarian went above and beyond what was necessary to help me. I could not have found my article without her.<o:p></o:p></span></i></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:20.5pt;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt">The chat feature made it very easy for me to resolve an issue with my account while I was at work. The librarian who assisted was quick and very helpful.<o:p></o:p></span></i></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:20.5pt;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt">You saved my life. Whew! Thanks so much.<o:p></o:p></span></i></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:20.5pt;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt">I really appreciate the help during my strict deadline. She was incredibly helpful and willing to go out of her way!<o:p></o:p></span></i></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:20.5pt;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt">My contact person explored several avenues to give me the help I requested and even when I was ready to pursue the suggestions he came up with more answers. This person went overboard to be of
assistance. His efforts are appreciated.<o:p></o:p></span></i></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:20.5pt;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt">I was helped by two librarians and both were very patient with me. I can be a tad slow on the computer so this patience was very much appreciated.<o:p></o:p></span></i></p>
<p class="MsoListParagraphCxSpLast" style="margin-left:20.5pt;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt">The service was very helpful, and appreciated on a rainy Saturday when I was not on campus. Thanks!<o:p></o:p></span></i></p>
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