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<p class="MsoNormal">Hello Answerlanders,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">A fellow librarian is looking for help:<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">“A patron has asked me to find out why it is that Cool Whip is sold throughout the United States but cannot be transported (I assume by road) over the Rocky Mountains. … The patron is unsure where he heard this, it was several years ago.
He did mention that the transport problem is related to high altitude, which I guess isn't surprising.”<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">You can find this question (#15008783) in the Shared Followup list in QuestionPoint.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">To add a note:<o:p></o:p></p>
<p class="MsoNormal">• Open the question<o:p></o:p></p>
<p class="MsoNormal">• Click <b>Claim</b><o:p></o:p></p>
<p class="MsoNormal">• Click <b>Add Note</b>, type in your note, and click <b>Add Note</b> again<o:p></o:p></p>
<p class="MsoNormal">• Click <b>Claim</b> again<o:p></o:p></p>
<p class="MsoNormal">• In the <b>Refer To</b> drop-down box, select <b>Shared Followup</b> and click the blue arrow<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">To send a response to the patron:<o:p></o:p></p>
<p class="MsoNormal">• Open the question<o:p></o:p></p>
<p class="MsoNormal">• Click <b>Claim</b><o:p></o:p></p>
<p class="MsoNormal">• Click <b>Answer</b> and write your response. If you have files to send to the patron, attach them here. Click <b>Send Answer</b> when you are finished.<o:p></o:p></p>
<p class="MsoNormal">• Click <b>Claim</b> again<o:p></o:p></p>
<p class="MsoNormal">• In the <b>Refer To</b> drop-down box, select <b>Shared Followup</b> and click the blue arrow<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">-Tamara<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Tamara Ottum<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Answerland Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="https://answerland.org/"><span style="color:#1F4E79">answerland.org</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">State Library of Oregon | Library Support & Development Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="mailto:tamara.ottum@state.or.us"><span style="color:#1F4E79">tamara.ottum@state.or.us</span></a></span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5">
</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">|
</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="tel:%20(503)%20378-6506"><span style="color:#1F4E79">503-378-6506</span></a></span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">
| </span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="http://www.oregon.gov/library"><span style="color:#1F4E79">www.oregon.gov/library</span></a></span><u><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5"><o:p></o:p></span></u></p>
<p class="MsoNormal"><o:p> </o:p></p>
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