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<p class="MsoNormal">We wanted to give you a bit more time to make those nominations!</p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">*Reminder that self nominations are accepted<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">On behalf of the Answerland Quality Team…<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><img width="335" height="105" style="width:3.4861in;height:1.0972in" id="Picture_x0020_2" src="cid:image002.png@01D8234E.F22AC4A0" alt="Logo
Description automatically generated"></span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Have you recently provided great chat reference service to an Answerland patron? Or do you know someone who has? </span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Show your Answerland colleagues that you value the customer service we all provide to our statewide patrons with a nomination for Answerland’s Notable Transcript Award. All chats
from March 2021 or later are eligible. You can nominate your own or your co-workers’ sessions. Eligible nominees are Answerland volunteer library staff or partner library staff who staff any Answerland queue (Public, Academic, Law, Answerland General, Cooperativa
en Espagnol)</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">As a reminder, the Answerland Quality Team uses the following rubric as a guideline in evaluating chat reference transcripts:</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo3;vertical-align:baseline">
<span style="font-family:"Arial",sans-serif">A cheerful, welcoming tone<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo3;vertical-align:baseline">
<span style="font-family:"Arial",sans-serif">A good reference interview (asking clarifying questions)<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo3;vertical-align:baseline">
<span style="font-family:"Arial",sans-serif">Use of authoritative resources as appropriate for the research task<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo3;vertical-align:baseline">
<span style="font-family:"Arial",sans-serif">Good general communication skills<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo3;vertical-align:baseline">
<span style="font-family:"Arial",sans-serif">Offering more help<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo3;vertical-align:baseline">
<span style="font-family:"Arial",sans-serif">Gracefully concluding the chat transaction<o:p></o:p></span></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">There are 2 steps to submit nominations:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">1) Please submit your nomination via email, include the librarian’s name, transcript # to Jennifer Cox by
<s>March 15.</s></span><span style="font-family:"Arial",sans-serif"> <b><span style="color:red">Extended to March 31<sup>st</sup></span>.<span style="color:black"><o:p></o:p></span></b></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">2) We ask for you to tag the transcript with the “Transcript Awards” tag in LibAnswers. Directions on how to do that are attached to this email.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">We will</span><span style="font-family:"Arial",sans-serif"> make<span style="color:black"> select</span>ions and nominees will be notified<span style="color:black"> by May 6<sup>th</sup>.</span></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">THANK YOU!</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">A huge thanks to everyone for all their hard work on Answerland – without each of you, Answerland would not be a success.</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Best wishes,</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:black">Answerland Quality Team Members</span><o:p></o:p></i></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Valerie Florez</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Alissa Renales</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Clare Sobotka</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Heidi Senior</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:black">Jennifer Cox, MLIS (she/her)
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:115%">Virtual Reference Coordinator, Library Support & Development Services<o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%">State Library of Oregon<o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><a href="mailto:jennifer.cox@slo.oregon.gov">jennifer.cox@slo.oregon.gov</a> | 971-600-4992<br>
<a href="https://www.oregon.gov/library/libraries">www.oregon.gov/library/libraries</a><u><span style="color:#0563C1"><o:p></o:p></span></u></p>
<p class="MsoNormal">Follow us: <a href="http://fb.me/StateLibraryOR">Facebook</a> |
<a href="https://twitter.com/StateLibraryOR">Twitter</a><b> </b>| <a href="https://www.instagram.com/statelibraryor/">
Instagram</a><b> </b>|<b> </b><a href="https://pinterest.com/statelibraryor/">Pinterest</a><u><span style="color:#0563C1"> |
</span></u><a href="https://www.youtube.com/channel/UC0-kU8Gu0jS_YcnXg-b_TRA/featured">YouTube</a><u><span style="color:#0563C1"><o:p></o:p></span></u></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><img border="0" width="459" height="61" style="width:4.7847in;height:.6388in" id="Picture_x0020_27" src="cid:image001.png@01D81F2A.0B125D30"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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